Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- |
- SKU:
- 6495088
Customer reviews
Rating 4.6 out of 5 stars with 4159 reviews
(4,159 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this tv Dec 27 2024 already mess up stop working the screen
No, I would not recommend this to a friend - Cons mentioned:Volume
Rated 1 out of 5 stars
Tv not working properly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV loads slow since I purchased it and randomly malfunctions and starts to display menu drop down options And the volume is very low
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you're experiencing with your TV. Slow loading times, random malfunctions, and low volume are certainly not the experience we want our customers to have. We apologize for any inconvenience this has caused you. Your feedback is essential to us, and we'll use it to investigate and address these issues promptly. Please reach out to our customer service team for assistance, including options for troubleshooting or a possible replacement if necessary. We're committed to ensuring that you have a positive experience with our products, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Rated 1 out of 5 stars
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has given us trouble from day 1. We purchased it May 2025 now August 13th doesn’t work at all
No, I would not recommend this to a friend Rated 1 out of 5 stars
Screen Issues After Six Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely do not recommend. I’ve only had this television for seven months and this is the screen now. I guess you get what you pay for.
No, I would not recommend this to a friendRated 2 out of 5 stars
Died after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great for about a week, then the lower third or so of the display started flickering on all inputs. I'm giving it two stars instead of one because Best Buy made returning the defective unit super easy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issue with the TV display after a week of use. We appreciate your understanding and are glad to know that Best Buy made the return process easy for you. Your satisfaction is important to us, and we are committed to maintaining high standards. Keith | Insignia Support
Rated 1 out of 5 stars
2 separate orders defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and arrived defective, the screen was separated from the frame at the center of the top of the screen. Received a replacement quickly but that one was also defective with with pin dot orb dots on the display. They will not replace again and will take 8+ days for a refund on a gift card. Don’t recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I apologize on behalf of Insignia regarding the experience you have been through with the product. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had it for a little over a month and this green line just popped up. I have not moved it at all in the time that I got it, so there’s no explanation for this. Do not buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AshleyD,
We are very sorry to read that you are experiencing issues with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 1 out of 5 stars
Bum tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in, downloaded new software, when finished it was a grey screen of death. Bum tv, won’t buy cheap again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV didn't meet your expectations. We apologize for the inconvenience caused by the grey screen of death after software download. We're committed to providing a great customer experience, and it's disappointing to hear that we fell short in your case. We'll take your feedback to heart and work to ensure our products are reliable and perform well for our customers. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Loghtweight and thin for easy set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sized TV with clear pictures, plug and play easy set up for your favorite channels and settings. Thin and lightweight and fits well on the console. Remote is super easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Picture Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, durable, just attach legs with screws, easy to handle, easy screen cleaning, picture quality is excellent, as in crystal clear & definitely worth every penny!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
43” smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was very easy to set up and the quality of the tv is great. Remote is a fire stick remote so super easy to use and navigate. Highly recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best purchase I’ve made!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my Insignia Fire TV Edition for a few weeks now, and I’m seriously impressed. For the price, this TV delivers way more than I expected. The picture quality is sharp, the colors are vivid, and the brightness holds up even during daytime viewing. Whether I’m watching movies, streaming shows, or playing casual games, everything looks and feels smooth. What really sets this TV apart is the built-in Fire TV interface. It’s fast, intuitive, and super easy to use. All my favorite apps—Netflix, Prime Video, Hulu, Disney+, YouTube—were ready to go as soon as I signed in. Plus, having Alexa built in is a game-changer. I can control the TV, check the weather, or search for shows just by using my voice. Setup was a breeze—it practically walked me through the entire process step by step. The remote is simple and responsive, and I love that it comes with dedicated buttons for streaming services. Audio-wise, it’s solid for a flat-screen. It's not theater-level sound, but it’s clear and gets plenty loud for everyday use. I added a soundbar later, but honestly, it was great even without it. Overall, this TV is an awesome value. It’s smart, reliable, and looks great in my space. I’d absolutely recommend the Insignia Fire TV to anyone looking for a budget-friendly smart TV that doesn’t skimp on features.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed review. We are thrilled to hear that you are impressed with your Insignia Fire TV Edition. It's great to know that the picture quality, built-in Fire TV interface, and Alexa integration have enhanced your viewing experience. We are also pleased that the setup process was smooth and that you find the remote user-friendly. Your feedback on the audio quality is appreciated, and we are glad it meets your needs. We strive to provide products that offer excellent value and performance, and your recommendation means a lot to us. Keith | Insignia Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 40-Inch TV delivers an impressive viewing experience that combines quality performance with affordability. As a budget-friendly option, it strikes a perfect balance between features and price, making it an excellent choice for anyone looking to upgrade their entertainment setup without breaking the bank. **Picture Quality:** One of the standout features of the Insignia 40-Inch TV is its exceptional picture quality. With a Full HD resolution of 1080p, images are sharp, vibrant, and detailed. Whether you’re watching your favorite movies, playing video games, or streaming shows, the colors pop, and the contrast provides a depth that enhances every viewing experience. The LED-backlit display ensures consistent brightness and clarity, making it perfect for various lighting conditions. **Smart Features:** Equipped with Fire TV built-in, this Insignia model seamlessly integrates with the Amazon ecosystem, allowing users to access a wide array of streaming services like Netflix, Hulu, Prime Video, and more, all from the home screen. The user-friendly interface is intuitive and responds quickly, making navigation easy for all family members. Voice control is a significant highlight, as it allows you to search for content, control playback, and even manage smart home devices using just your voice. **Sound Quality:** The audio performance of the Insignia 40-Inch TV is commendable for its size. The built-in speakers deliver clear and balanced sound, making dialogue easy to hear without straining. While it may not match the sound quality of high-end sound systems, it’s more than sufficient for everyday viewing. For those seeking a more immersive experience, the TV is compatible with external soundbars and speakers, enhancing audio output significantly. **Design and Connectivity:** The sleek design of the Insignia TV is both modern and minimalist, making it a stylish addition to any room. The slim bezels maximize the screen size, providing a more immersive experience. Connectivity options are plentiful, featuring multiple HDMI ports, USB ports, and an Ethernet connection. This ensures that you can easily connect various devices, including gaming consoles, Blu-ray players, and streaming devices. **Value for Money:** At its price point, the Insignia 40-Inch TV offers incredible value. It provides an outstanding combination of features, performance, and affordability that is hard to beat. Whether you’re a casual viewer or a dedicated cinephile, this TV is designed to meet your needs without stretching your budget. **Conclusion:** In summary, the Insignia 40-Inch TV is an excellent choice for anyone looking for a reliable, feature-rich television. With its impressive picture quality, smart features, and solid sound performance, it stands out as a top contender in the budget TV market. If you’re in the market for a new TV that won’t break the bank but still delivers a fantastic viewing experience, the Insignia 40-Inch TV is definitely worth considering.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed review of the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. Your insights into its picture quality, smart features, sound performance, design, and overall value provide a comprehensive understanding of the product.
I completely agree with your assessment of this model as an excellent option for those seeking an affordable yet feature-rich television. The integration of Fire TV and the vast selection of streaming services undoubtedly enhance the user experience, making it a suitable choice for a wide range of viewers.
The combination of sharp image quality, user-friendly smart technology, and connectivity options makes this Insignia model a strong contender in the budget-friendly segment. Additionally, your emphasis on its sleek design adds to its appeal, allowing it to fit seamlessly into various home environments.
For anyone looking to upgrade their home entertainment setup without incurring significant costs, the Insignia™ F20 Series TV stands out as a highly recommended choice. - -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Insignia 42" Fire TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm completely satisfied with this TV. The picture and sound quality are great, it's lightweight, intuitive to use, it doesn't creat a lot of heat and has performed flawlessly for the past six months. It's an economically priced tv with a large picture and seems like a quality item so far.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
A Black Friday Find
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went Black Friday shopping with friends and ended up walking out with this TV set. So happy I did. I just wanted a Fire TV for the living room and ended up with a much better picture and a much superior sound system on top of what I wanted. I didn't notice how much better the sound was until I started playing Spotify through the TV tonight. If you're not picky it seems to have a surround sound quality. I probably won't bother connecting the sound bar that I had to use with the other set. Easy set up too. As an aside, I'm still amazed at how light TV sets are these days. When I got home, I carried this to my second-floor apartment without breaking a sweat. And I'm not a young, fit person. LOL. With the sale knocking off $60, I'm really pleased with this purchase.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great little tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a open box. Perfect condition. Tv is a great size for my small guest room. It was very easy to set up. My husband mounted on the wall no problem. Fyi does not come with mounting bar. Super cheap to get, Especially because its a smallet size tv.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
So good, I'm buying several.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Insignia Fire TV is amazing! It was super affordable, easy to set up, and runs so fast. The picture quality is stunning, and the sound is crisp and clear. Definitely a great buy for anyone looking for a high-quality TV at a great price! I bought the 42" and now im about to buy a 32" and a 65".
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the **Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV**! It’s fantastic to hear that you’re so pleased with its performance, especially the picture quality and sound clarity. Your enthusiasm for purchasing additional sizes speaks volumes about its value! Happy viewing with your new TVs! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Smart? Well yes I am!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price, quality, size is just perfect for a smart TV! Perfect for my living room! And so easy to go from apps back to TV! Would highly recommend for any room in the house!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Insignia™ 42" Class F20 Series LED Full HD Smart F
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV is an excellent budget-friendly option for those seeking solid picture quality and convenient smart features. Its Full HD 1080p resolution delivers crisp and vibrant visuals, making it perfect for casual viewing in smaller spaces or as a secondary TV. The built-in Fire TV functionality provides easy access to popular streaming services, while the Alexa voice remote adds convenience for searching content and controlling smart home devices. Setup is quick and straightforward, and multiple input options, including HDMI and USB, allow for versatility with gaming consoles and other devices. While the audio quality is average and it lacks advanced features like 4K resolution, it offers great value for its price and meets the needs of most casual viewers.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your comprehensive review. We are delighted to hear that you find the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV to be an excellent budget-friendly option with solid picture quality and convenient smart features. It's great to know that the Full HD 1080p resolution, built-in Fire TV functionality, and Alexa voice remote meet your needs. We appreciate your insights on the setup process and input options, as well as your feedback on the audio quality and lack of 4K resolution. Your satisfaction is important to us, and we are glad to offer a product that provides great value.
Keith | Insignia Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to report 18 months later that this TV is amazing! High quality, easy to install and set up - SUPER happy with the price and the purchase!
I would recommend this to a friend

















