Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received Damaged and it shows package is in Anchorage on my Purchase list. Now they're not going to exchange the item because it shows delivered in the UPS system and DELAYED in my BestBuy account
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the issues you experienced with your purchase of the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. It’s understandably frustrating to receive a damaged item, especially with complications in tracking and exchanges. I recommend reaching out to Best Buy customer service to explain the situation in detail, as they may be able to assist you further and resolve the exchange issue. Keeping a record of any communications and your receipt can also be helpful. Thank you for sharing your experience, and I hope you get this resolved promptly! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
WORST TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on August 12, and as of today, September 5, it’s already malfunctioning. There’s no warranty, so buying this product is a waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback and understand your concerns about the malfunctioning issue. Your input is valuable to us, and we are always looking for ways to enhance our products and user experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Get why you pay for ! JUNK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap junk. Tried several different streaming apps anytime a show or channel was selected the screen would blink and shake. Tried to factory reset with same outcome. Wasted a lot of time troubleshooting ended up returning to Best Buy. Will never buy and insignia tv again!
No, I would not recommend this to a friendWorst TV Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly freezes. Screen is messed up only on the right side. Half the apps never work. Sound quality is awful! Do not do no DO NOT buy this TV!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest feedback with us. We sincerely apologize for the issues you've encountered with your TV. It’s disappointing to hear about the freezing, screen problems, and sound quality, as this is certainly not the experience we want for our customers.
Your comments are vital for us to improve our products and services. We are reviewing these issues with our technical team to ensure that we address them effectively.
We appreciate your candidness and hope to resolve these issues for you as quickly as possible. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Worst TV ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this tv for my mom in November er beging having trouble with the tv 3 moneth after we got it now the tv is not working at all do not spend your money on this
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cleo, thank you for reaching out about the trouble you've been having with the Insignia F20 TV. I understand how frustrating it must be for this happen, especially after only a few months. We'd like to help get this resolved for your mom. You can actually contact our Insignia support phone number and get some troubleshooting that might help. Again, we apologize for the inconvenience this has caused. If you have any other questions or concerns, please don't hesitate to reach out. Thank you. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do not Buy, won't last 3 months!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV July 0f 2023, it is now October, and it won't turn on, the power just quit working on it. It's enticing to purchase because the price is cheap, but it's obvious that the cheap price comes cheap quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TravisB,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
No
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy elsewhere or use cash and be careful of those add ons.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ItsMe, thank you for sharing your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about your experience. Your comments are important to us, and we take them seriously.
If you have any specific concerns or need assistance, please feel free to reach out to our customer support team. We're here to help and ensure you have a positive experience with our products. Emman | Insignia Products
Very Poor Best Buy support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Support on this TV is not good. I tried to activate the 30 free trial of FuboTv and it does not work. Best buy told me that I have to figure it out myself. Not what I was expecting from a brick-and-mortar store. Probably should've just used Amazon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChrisM,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Not a good TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working and I bought it a year in a half ago .... Never buy this brand !!
No, I would not recommend this to a frienddon't buy this brand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had a bad experience my TV broke after two weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear about your experience. It’s disappointing to learn that your TV broke after just two weeks. We understand how frustrating this must be and apologize for any inconvenience caused. Please reach out to our customer service team so we can assist you with a replacement or a solution. Thank you for bringing this to our attention. Keith | Insignia Support
STAY AWAY - Dead out of box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On first start up TV does not pair with it's own remote. Looked it up online and this is a COMMON PROBLEM. Contacted Insignia tech support and they told me to return tv, so I did
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi waynoz,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No clue as to why, but it makes sense why it was an open box, tv is very slow, laggy when streaming anything, not the best you could buy for a good price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you're facing with your TV. It's disheartening to learn that it's slow and laggy, especially considering your expectations for a good price. Your feedback is important to us, and we want to ensure you have a positive experience with our products. We recommend reaching out to our customer support team for assistance or troubleshooting tips. We appreciate your understanding and apologize for any inconvenience this may have caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Dont buy this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv really garbage, first one you have to sign in with Amazon account, then when the tv started, it keep updating whole hour garbage!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV has not met your expectations. We understand how frustrating it can be to have to deal with updates taking up a significant amount of time and disrupting the viewing experience. We appreciate your feedback and will take it into consideration as we strive to improve our products and provide a smoother user experience for our customers. Jeth | Insignia Support . https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
T.v
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advice people to not order from best buy online haven't received my items or a refund been almost a month from now very disappointed
No, I would not recommend this to a friendNetwork Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv from Best Buy as a Christmas gift after two days, it was having connecting to network errors. Returned it and upgraded spent an extra $130 and the new Vizio Tv has a DEAD PIXEL IN THE MIDDLE
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took this back. Really poor picture quality and optical audio port didn’t work with my sound bar. Ended up buying a 43 inch Amazon QLED TV instead. Lesson learned: You get what you pay for
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello danSF,
We do apologize that this TV produce poor picture quality and the optical audio port did not work with your sound bar. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so much a fan. Cannot turn off the pop ups within the tv
No, I would not recommend this to a friendCheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is making disturbing constant noise as soon as it is switched on. Regret buying this TV. Experiencing the same issue with the 24" model of the TV as well.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two months it went to a black screen - sound only.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear that your product developed a black screen issue within just two months. We understand how disappointing and inconvenient this must be.
We recommend reaching out to our customer support team to discuss your options for repair or replacement. We want to ensure that you receive the assistance you need to resolve this issue promptly. Keith | Insignia Support
Disaster company
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life unprofessional workers no one knows what they are doing where is my refund
No, I would not recommend this to a friend