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Customer reviews

Rating 4.3 out of 5 stars with 5101 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 5,101 reviews
  • Rated 4 out of 5 stars

    Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for myself but then my husband decided he wanted to try them. Well they are now his. He loves them. We both feel they were salty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My airpods pro fall out of my ears easily, just from smiling while wearing them. These earbuds pass my smile test & shake test; excited to take these to the gym today! *the ANC isn't as great as airpods pro, but the fact that these don't fall out of my ears makes them perfect for me.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Al.ost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for 3 star's is that I was in hopes they would be a more secure fit. In order for me to put my helmet on over them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound and Features, Uncomfortable Feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding buds,plenty of bass, great microphone to talk on BUT Very Uncomfortable to have on for extended periods of time

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Buy the Buds 2 instead

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To put it in a quick and easy summary.... I ended up hating these ear buds. Maybe some peoples ears are extraordinarily large and can handle a massive object just living in your ear for hours but I personally am a 6'3 guy who is not super skinny and weighs over 250 but yet these buds were too big for me causing massive ear pains, i recommend the buds 2 which i now use

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justsomeguy!


      Thank you for reaching out. We are sorry that you find the buds way too big for your ear, and we appreciate your time letting us know about your concern. Your feedback helps us understand where we can take steps to improve our product.


      Please visit this link on how to wear your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      Should you need additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144162412

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Samsung Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didnt fit my ears well... one fell out and I lost it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Present for Wife

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife and she loves them. When you connect it with your Samsung phone it's pretty much dummy-proof setting it up. She has small ears so we were worried it was going to be too bulky but they actually fit very well. Def must buy if you were already thinking of it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good buds. Teible charger box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. I have had a pair for myself and 2 of my kids. All 3 now have the charger box stop working. I didnt buy the extra protection on 2 of them. Ended up buying something rlse for them. I have had other galaxy buds. Didnt have problems. Just these. Will look for a new version or maybe just get away from galaxy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headsets Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headsets out there. If you’re tired of going through one cheap headset after another, this is your best option to end the madness. There isn’t any con I can think of to defer anyone from purchasing this item. Go ahead and enjoy the sounds and ease of use.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haye i spent all tgay money on tgeese fall out my ears constamtly waste of money dont wste yourmoney tgey getting over

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Couldn't stick the landing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refused to stay in my ears. If it works for you great but as for me thy couldn't stick the landing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Netgear!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:

      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144251631

      Thank you for choosing Samsung!

      -Remie Samsung

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Samsung eaebuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is horrible and the ear piece keeps slipping out of my ear,i will be returning them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Nice but not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and beautiful. The problem is they fall easily.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is horrible, battery life is usually 2-3 hours when using continously. Would not recommend I waited to long or I would return.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not an example of a samsung quality product. Retur

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and what I would expect from Samsung and a Pro model, I was horribly let down. I am returning

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, VasVic. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 4 out of 5 stars

    Work Great, Audio Quality Could Be Better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great with my Samsung phone, easy to pair and work flawlessly with your phone. Only down side, for 150.00, I expected better audio.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The galaxy pro buds are nice, but i am a plantronics kind of guy dont like having my ears pluged up . But it is a good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of ear buds. Talked to freinds about what they have and read reviews. Settled with the Samsung Pros and did not disappoint. Yes i would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    They Keep Falling Out 99% Of The Time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think for 200.00 a pair, Samsung can make some ear pods that actually fit your ear and not keep falling out. Every thing else about these are great, but what good does it do if they won't stay in your ear. Yes I have tried all the adjustment pieces -still keep falling out my ear. This is the second pair I have purchased and had the same problem with the last one. I am seriously thinking about returning these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    ***

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing i don't like about it is that it falls out of the ear a lot when im working out.

    I would recommend this to a friend