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Customer reviews

Rating 4.3 out of 5 stars with 5100 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,100 reviews
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Disappointed in use during workouts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good when working out at gym. They keep falling out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Little complicated the connection to my computer desk station !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told they would work with my I phone but they continually disconnect and had to be returned

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Didn't Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning these. They did not work correctly. They were randomly going in and out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 3 out of 5 stars

    good but not for price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are ok but a little disappointed with how they sound

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall headphones not a Samsung guy but they didn’t totally suck

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not liking the buds.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant find a reason to like these. Not for me at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung pro buds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these buds for almost a year, and they keep getting worse. When i first bought them. They were perfect. I could use the ambient sound setting in one ear. Now i can't. Plus they sometimes become very staticie. I'm not happy! I wouks like to trade these in, see if it is that. Maybe i got a bad pair.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Ernesto. We understand how frustrating this may be for you. The links below include steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
      http://www.samsung.com/us/support/troubleshooting/TSG01211003/
      http://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung

  • Rated 3 out of 5 stars

    I liked the old ones better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you accidentally tap your ear they hang up on the person.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok not enough bass or sound inactivity, would not recommend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not care for these earbuds. I can’t seem to get them to stay in securely even after trying all the sizes. Also, I seem to get an ear infection after using them and have read that is a common issue. I would not recommend these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Aubrey,


      Thank you for sharing your experience with us. We are saddened to hear about your recent experience with the Galaxy Buds Pro, as it doesn't fit your ears and is uncomfortable for you. I know how important it is to have an earbud that perfectly fits and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.


      You may check this link to guide you on how to wear your Samsung earbuds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
      https://www.youtube.com/watch?v=Tz0SsORiO-E



      Should you need more assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144505464

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I wanted. Lower quality vs Bose or other brands.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best earbud style headphones I've used

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's Galaxy Buds Pro are excellent, noise canceling earbud headphones that are especially great for Android users who are active. I paired mine with a Galaxy S20+ phone. These are compact even in their charging case, which is tiny. I had no trouble with calls. Pros: --Solid noise canceling. Not quite on par with good on/over ear noise canceling headphones (and I wouldn't have expected them to be), but far better than I expected. I like the configuration options in the app. -Good fit: I've had earbud style headphones before that feel perpetually like they are going to fall out. The medium tips (the default, small and large included as well) fit perfectly. Given how these are aimed for use in an active lifestyle, you don't want that anxiety with them. These were also comfortable for extended wear. -Water resistance. -No issues with lip sync on video. The latency is low enough that I had no lip sync issues when watching videos online with Netflix, Disney+, and Youtube. There is a gaming mode, but since I don't have Bluetooth on my gaming machine, I did not test this. Gaming on Android should be fine though. -Lots of options in the easy to use app. Some headphone configuration apps I've used are a maze of confused, unintuitive menus. The Galaxy Wearables app had everything up front, clearly labeled and easy to use. --Overall good sound quality. Earbuds like this have a "in your head" feeling to sound that's pretty much unavoidable given their position in the ear, but I was pleased with the sound quality. The default equalization is pretty lively with a treble and bass seemingly turned up, but the app gives multiple equalization options. I found this pretty good across a variety of music, from pounding AC/DC, some classic Elton John, and the quiet cello of dall'Abaco's Capriccio No. 1. Negatives: --So-so battery life. But it does offer a quick charge feature. It's enough battery life for most people, but I don't think it's going to get through an entire workday by any means or a long flight without topping off. --Touch controls just a bit finicky and easy to trigger when adjusting. I've found this generally to be true for any headphone, of any type, that had touch controls. These aren't bad though, and since they fit well, I fussed with them less than others to begin with. --Although platform agnostic, the app is only Android. No surprise on the lack of iOS, but given Samsung's status as a PC manufacturer as well, a Windows app would be nice as well. The vast majority of users will be Android though, so no problem there. Bottom line: These are a great choice, especially for active Android users, in that they sound good, are well-built and comfortable, are water resistant, and have a pretty decent noise canceling feature. Samsung tops off the experience with a capable and useful app. Only the battery life could be better, but for most people, I think it'll do just fine. Recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Cute but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these were cute and had cool colors to choose from, they kept falling out of my ears even after changing to the smallest size ear piece. Adjusting them in my ears made them think I was skipping or pausing the song so they’re super sensitive too.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, NurseBetty. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla Samsung

  • Rated 3 out of 5 stars

    Samsung Ear Buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren't comfortable in my ears no matter which sized bud I choose.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound great.. but not worth the pain.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are certainly (in my opinion) the best sounding Galaxy buds, and i have owned every single version, with the exception of buds live. but the EAR PAIN! not a comfortable wear. my ears are not small either. just not a fan. get the bud2.. way better feel and not far off in sound dept.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Call quality needs work

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really give these a chance. Call quality was not great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better off with JBird or Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. Better off getting either JayBird or Apple headphones

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy Buds Pro was less than ideal. Thank you for your feedback. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Samsung earbud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst earbud Samsung ever made would not stay connected to me phone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Rated 2 out of 5 stars

    Ehhh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They probably work really well for Samsung but NOT for an Apple device. Aside from not having all the functions accessible for iPhones, the quality isn’t great for iPhones and Apple products. It’s just because of the way it’s programmed. My AirPods work better.

    I would recommend this to a friend