Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- |
- SKU:
- 6495952
Customer reviews
Rating 4.3 out of 5 stars with 5105 reviews
(5,105 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Thank you!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived very quickly and in great condition. Thank you! Purchased as a gift, will update once they've been used.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Truly awful interference rejection.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned for months and I’m just done. These work and sound great if I’m just wandering around my apartment with my phone in my pocket. Though the second I leave my home, I’m inundated with interference, audio de-sync between the units, and frequent disconnects unless I have my phone directly next to my face. That’s obviously not acceptable. I regret “upgrading” from the previous Galaxy Buds Plus. Those weren’t perfect either, but they weren’t reduced to $200 earplugs the second I decide to go out anywhere.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David!
Thank you for bringing this to our attention. I see you have some concerns with your Samsung Galaxy Buds Pro. We sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Let me share with you a troubleshooting link if your Galaxy earbuds often disconnect from your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144250844
Thank you for choosing Samsung!
-Remie
- Cons mentioned:Touch controls
Rated 1 out of 5 stars
Definitely not worth it and caused skin reaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I kept my buds+. These don't sound any better than Buds+. The touch interaction is EXTREMELY flakey. Tap three times and one out 10 times it'll registers as three taps; most times it'll register as 2, sometimes only as 1. Touch response is laggy as well. Worst of all is that whatever material the ear cushions are made of has caused a skin reaction in my ears. I've never had any type of skin allergy to anything in my life. Thanks for the wasted money and personal discomfort, Samsung.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, DJS55. We are really sorry about any issues you may be experiencing with your Galaxy Buds Pro, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Fit
Rated 2 out of 5 stars
Not a good decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty I couldn't get a good fit with this product. I changed the tips and was never able to get a good fit. Constantly falling out of my ear.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Andrea!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144251471
Thank you for choosing Samsung!
-Remie
Rated 3 out of 5 stars
Great sound bad fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The isolation and ambient noise is super powerful and cool, but they hurt my ears on because how bulky they are. Im probably going to return these.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Case is horrible. Cost me left bud.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. If the case falls even 12 inches, the buds go flying. Left bud already dead after three weeks with this issue. Buy from another company that has a more secure case.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendRated 5 out of 5 stars
ya!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes good, very good. mmm yes, yes good. mhm, ya!!!!
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Paired with Samsung Ultra 22
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning after 2 days; inbound sound is delightful however nobody can hear me no matter the setting during calls and i use them alot for talking. Very disappointing. I really wanted to be consistent with the Samsung brand thinking they would be my best choice but not so much. If I have to spend an extra $50 to upgrade to the Pro that would be crazy and I'm not doing it.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 2 out of 5 stars
They don't stay.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said, they kept falling out of my ear. I tried all 3 sizes. They all kept falling out.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jeanette. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Rated 1 out of 5 stars
Left pod sounded blown!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have reported here. When I received and put them in my ear the left pod sounded like it was blown.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JamesF. We understand how frustrating this may be for you. This link (www.samsung.com/us/support/troubleshooting/TSG01111323/) includes steps that can be taken to improve the performance of your Galaxy Buds Pro. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
Rated 3 out of 5 stars
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were quite expensive but the audio quality is not the best
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 1 out of 5 stars
PAINFUL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most PAINFUL ear buds ever made and they do not stay in my ear. I literally wince every time i have to tap them. I have had the original galaxy buds and the + version. Tbh the og ones were the best. The pro seemed cool but they are not worth it
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Jaylene. We are really sorry about any issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
- Cons mentioned:Fit
Rated 1 out of 5 stars
caused an ear infection. twice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a pair as a xmas present. gave me ear infections. do not buy if you have sensitive skin. i have tons of earbuds. i use them on a daily basis. this is the only pair ive ever had this problem with.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend Rated 1 out of 5 stars
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as its predecessor.....................
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bull. Thank you very much for sharing your experience. Your honest feedback helps us grow. ^Kayla
- Cons mentioned:Touch controls
Rated 1 out of 5 stars
Not even remotely worth the cost.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not fit well, and sound worse than my 3 year old corded pixel buds. Also the touch components for skipping songs etc are very poor and do not respond well. Don't waste your money.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 1 out of 5 stars
If you want an ear infection get them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one is talking about the ear infections you get due to their new material they used. Look it up before you buy folks! Great sound but ear will be leaking and infected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigblue76!
Thank you for bringing this to our attention. I see you have some concerns with your Samsung Galaxy Buds Pro. We sincerely apologize for the inconvenience this has caused you. We understand that if you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. I am sharing with you this helpful link on how to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144238871
Thank you for choosing Samsung!
- Remie
- Cons mentioned:Fit
Rated 1 out of 5 stars
Does not stay in ear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly slip out my ear... I tried changing the tip size thinking maybe that was the problem but it has not helped... Save money and go with different earbuds...
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Violet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention. Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your review. ^Kayla
- Cons mentioned:Fit
Rated 1 out of 5 stars
Poor quality for auch a high price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds are to big the pic is very deceiving had to return the item. Also they fall out of your ears to much.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
No, I would not recommend this to a friend - Cons mentioned:Fit
Rated 1 out of 5 stars
Need wing tip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung earbuds tips cannot work for me no matter what size i used.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Bad product and company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these about 2-3 weeks ago and the charging case stopped working. Samsung wasn’t much help. I also found that if you use an Apple phone with these there is no app to work with the ear buds with. There is for the Samsung buds live but not for these. Overall I am unhappy with the product, and the companies response. Stay away from this product.
This review is from Samsung - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend









