Customer Ratings & Reviews
- Model:
- SM-R190NZWAXAR
- SKU:
- 6495952
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Galaxy Buds Pro True Wireless Earbud Headphones for their sound quality, battery life, and comfort. Many appreciate the bass, connectivity, ANC, and design. However, some customers have had issues with the fit of the earbuds. Others find the touch controls to be too sensitive.
This summary was generated by AI based on customer reviews.
Bluetooth reception
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth reception is extremely wack. I would not recommend it at all. I have many other Bluetooth earphones and all of them i can walk away even 30 feet from my phone and with this Galaxy Pro ear bugs if I put my phone in my back packet i lose signal. Very annoying.
No, I would not recommend this to a friendBROKE in just a few months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These pods were purchased 10/29/21 and one is defective no longer working at full charge by 1/18/22. I called best buy and they told me nothing they can do, any returns expired 48 hours ago so I do not qualify. Now I have to contact manufacturer directly. Not a big deal but poor customer service for BestBuy. Apple product still working 1 year later!
No, I would not recommend this to a friend- Cons mentioned:Fit
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in my ears!!!!! Please take these back
No, I would not recommend this to a friendBrand response from Samsung
Posted .i There,
Thank you for reaching out. We apologize if it did not live up to your expectations, as your Galaxy Buds Pro doesn't stay in your ears. We understand how essential it is for you to ensure that your Samsung Galaxy Buds Pro stays in place while listening to music or on a call with families and friends.
Here is a link on how to wear your Samsung Earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
You may also watch our youtube video on how to adjust your earbuds:
https://youtu.be/Tz0SsORiO-E
For additional assistance, I’m including the contact information for our Social Support team via the following:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144152967
Thank you for choosing Samsung. Have a great day!
^Chrystel
Bad buds.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. Randomly one ear would cut out, and that's when they'd stay in. Going back to my 2 year old Samsung buds that worked much better in both regards.
No, I would not recommend this to a friendBad case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case stopped working charging them after two months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shadoeman!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds Pro. We are so sorry for the inconvenience that this has caused you when your earbuds case stopped charging after two months. Let me help. Please check this useful troubleshooting link on what to do when this issue occurs:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144365011
Thank you for choosing Samsung!
-Remie