Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Honestly, it could be better.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this soundbar for a little over a year, it works pretty goodm i do wish it went louder. Not a huge differnce when volume is at 50 or 100
No, I would not recommend this to a friendSurround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have that sound I thought it would I've bought cheaper ones that sounded better but it does the job
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaymondW,
Thank you for sharing your review of the B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Great Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my bedroom and the sound quality is great. I paired it with a Samsung TV and it’s very Easy to set up.
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Excellent Black Friday purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Friday purchase to replace our older sound bar. Easy set up, bluetooth access straightforward. Great sound!
I would recommend this to a friend 
Not bad
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Wished it projected further with clarity for how much you pay for it.
I would recommend this to a friend- Pros mentioned:Sound quality
Replacement for a old surround sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good easy to hook up. But when buy it online it fails to mention that you have to buy one additional one piece for it to work. At that point I was at a 50/50 point of returning it or buying the additional piece. I went ahead and bought the additional piece and I happy that I did. The sound is awesome much better than the old one this replaced. I just think the description of the product and what else you need to hook it up should be more clear.
I would recommend this to a friendBrand response from Samsung
Posted .Hello LHub,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear if there was any missing pieces from the box.
The HW-B650 Soundbar comes with everything needed to plug and play, remote with batteries, power cord for the subwoofer and soundbar. The kit also comes with an Optical Cable that you can use to connect with TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Great Soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung soundbar will go well with the brand-new smart TV I just bought.
I would recommend this to a friend- Cons mentioned:Connectivity
Not that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I conected yhe sound bar to mySamsung tv its very delayed, and sometimes the volume doesn’t work . You would think pairing to another Samsung product it would work better and the sound isn’t that great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Benster,
Thank you for sharing your review with us regarding the HW-B650 Soundbar. Your experiences are very important to us and will be shared with our product team.
To synchronize your soundbar audio and TV, press the SOUND CONTROL button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)
Additionally, 2020, 2021, and 2022 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.
We do recommend using a HDMI cable as this offers the best audio and user experience available to you with this soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
puzzled by how this works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interaction between this product and our tv was not explained well and we don't feel we are getting the best use out of it. We probably need someone to explain it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IrmagardS,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar. We value your feedback and will share it with our teams.
You can find the full manual and latest updates by the following link: https://www.samsung.com/us/support/downloads/?model=N0053960&modelCode=HW-B650/ZA
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
worst soundbar design and waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sucks, literally stop working after less than a day, just high pitched noise and would shut off. Returned ASAP
No, I would not recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. i think the sound could be a little louder but love the price
I would recommend this to a friendGeek Squad did great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had already sent a review on this. The bar works fine, no problems. The guys who installed it did an excellent jog, including cleaning up the mess the original tech made of the installation in 2017.
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it - goes with our samsung tv. Sales rep did not try to push up something more expensive like Bose....appreciated that.
I would recommend this to a friendReturned for a better one; worth the extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item in excellent condition. It was definitely not in excellent condition, though. "Excellent" is Best Buy's "like new" condition in the original packaging with all parts included. The sound bar and subwoofer were just handed to my boyfriend when he picked it up. No packaging at all. Scratches on them and all parts missing except for the bar, subwoofer, and power cords. It is supposed to come with mounting hardware, a remote, an optical cable, and a few other items I wasn't concerned about (per the Samsung website). This would all be fine if I had ordered it in "fair" condition, but I did not. The store did offer me the difference in price between the Fair and excellent Condition product, so I tried to work with that. But adding a remote and optical cable ended up costing me more than the soundbar costs brand new. So I took it back and looked at other sound bars. I am so glad I did. Even the floor model of this sounded bad. I ended up spending a few hundred extra dollars that I did not plan on spending and I am ultimately much happier. Luckily the return policy is awesome and the store associates were happy to help with the return and also help me find the right sound bar for me. So 0 stars for the product, 0 stars for the experience of purchasing this open box item, but 5 stars for return process and helpfulness of the employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyC,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it they did a great job the Greek squad always when we have the Greek guys working on my stuff from a old disabled veteran nam era Sam and Holly we awesome
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Samsung 3.1 ch soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bar. You fill immerse in the background sounds. Quality is superb. Easy to navigate from control
I would recommend this to a friend Surprisingly underwhelming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just okay, very underpowered for my circumstances and the build quality wasn’t great. Perhaps it was average for the price point for this model… but there was nothing about it I found satisfying even compared to the Samsung tv speakers. Easy to set up and use, just not great sound. Of course, to get over how this sounded I only had to spend twice as much, so there’s that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Timm,
Thank you for taking a few minutes to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume doesn’t get too loud, each click up, barely moves the decibels. Bass is good, but the highs aren’t loud enough. Good for a bedroom, not a living room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnP,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that the Soundbar has not met your expectations.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Nada1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a 5, but setup wasn't all it is could have been
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung doesn't sit this model when syncing remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got the soundbar set up, the audio fidelity was very good. Better than my old one. However, set up was sub standard. I have Samsung TV. It does not list this soundbar model so I was unable to get it linked with my Universal remote. The Universal remote does turn the unit on and off but doesn't control the volume. I don't understand why Samsung doesn't support it's own systems!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FrankinSac,
Thank you for taking a moment to review the Samsung B650 Soundbar.
If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions