Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good sounds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good, it has a quite pleasant sound. Apart from that, it is very good because it comes with a Wi-Fi connection.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JulioV,
Thank you for purchasing the Samsung B650 Soundbar and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
It seems that there has been a bit of confusion on the wireless technology that the HW-B650 Soundbar has. You can connect to this Soundbar using Bluetooth, but it does not have the ability to connect using Wi-Fi.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Great product! Wait until on sale and its a steal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds amazing! After years of seeing using just my TV sound, I finally gave in and bought a soundbar. I was able to get this <$200 and its worth every penny. The sound is clear and the subwoofer is warm and fills the room. Last night I watched Mariah Carey xMas special and turned up the volume. It felt just like you were there in concert. Wait until its on sale to get a better value.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of this item. Great sound. Great vocals and the sub isnt overbearing
I would recommend this to a friend - Pros mentioned:Bass
Okay for music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Base and very loud when listening from my phone thru Bluetooth. Listening with my TV not so great especially when you go to different shows.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Superchevyboi,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to see that your out-of-box experience has been less than ideal. If your TV is compatible, use a brand new HDMI cable as this will offer you the best audio and user experience.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your Soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”).
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6. If you need more help, Samsung is here for you.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Bass, Sound quality
Great addition to my tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than assumed sound and bass- great item for the price you will not be unhappy
I would recommend this to a friend poor sub sound/ feel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very good sub woofer response. The sub can barely be felt until you turn the volume up way beyond a comfortable listening volume
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TheronV,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time trying to change the volume up or down. I don’t think the instructions are clear enough for people my age. (84) we have not grown up with the new technology. I would not recommend this for anyone my age.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesL,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
a good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works pretty good. The sound does cut off once in a while, but it may be my tv that's the problem? The directions for us with this are not as clear and complete as I would like it.
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought as a gift. They specified this make and model so that's why this item was purchased.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it hooked up. Fortunately I have geek squad so they came and helped me. I wish I would have just gotten the sound bar as I do t really hear any sound out of the wolfer
I would recommend this to a friendEntertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was wonderful , fast and precise. Product is just what we were looking for. Thank you
I would recommend this to a friendVery happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving our new soundbar. We had the best salesman (Blake Alumbaugh) that was so helpful
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Soundbar with Wireless Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound options and wireless subwoofer. Remote access is very convenient!
I would recommend this to a friend sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just what I needed. Plus the tech from Geek Squad was excellent
I would recommend this to a friendConsistent quality of Best Buy products !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have several Best Buy purchased Samsung electronics I expected quality products and service. And, once again, that’s what I got with my new Samsung sound bar!
I would recommend this to a friendGreat product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One I received one that worked it is wonderful. The first one that geek square installed didn't work. They made it right for me..
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Sound is awesome and deep distortion less bass and sound.
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Very good combo for a good price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up looks nice and sounds great perfect if you can grab it on sale
I would recommend this to a friend 
Should’ve gone with a stronger soundbar
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starts off really strong. I bought this around 6-8 months back and the sound is always fading, but that’s why I got protection on a soundbar! Small amps inside won’t last forever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leif,
We appreciate you taking a few moments to review the Samsung HW-B650.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Best buy review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very customer service and and very respectful
I would recommend this to a friend