Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Impressive sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use every day in my bedroom and is my best friend
I would recommend this to a friendO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it The volume is so down lol and I really wanted to change this
No, I would not recommend this to a friendFG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works as described! As usual Best Buy has the answers! Great Place!
I would recommend this to a friend- Pros mentioned:Sound quality
Great when it works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding bar and sub however the sub randomly cuts out about every 3-5 minutes and turns back on after about a s come or two. Extremely annoying. Otherwise great set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidG,
Thank you for taking a few moments to review the HW-B650 Soundbar.
Here are a few tips to try and troubleshoot your issue.
Try manually connecting your sub to your soundbar by pressing and holding ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung Sound Bar Feedbacks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better to add this Samsung Bar to Samsung T.V
I would recommend this to a friendYes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it. Please. Don’t do it for me, do it for yourself.
I would recommend this to a friend- Pros mentioned:Sound quality
Poor sound, overpriced!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound... shrill from soundbar and undefined boomy sub.... Yes i used earc on my Sammy 65" tv, yes i know how to place the sub.... Simply junky sound.... My 4 year old little $119 Visio blows this away! The mute on the tv remote, a Sammy like the bar, would not mute! I have full SVS systems, calibrated, so set up not a issue for me. Returned this junk ! Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GysbretD,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Larry and Joanne
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two fellows William and C-J were very good guys, they knew what they had to do and did it.
I would recommend this to a friendSubwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice subwoofer but i feel like the price is too much for this quality, but overall good speakers.
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever best service i like how they have best product thank u
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV meets all my expectations. Geek Squad did a great job installing it for me.
I would recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave to my son in law as a Christmas gift and he loved it
I would recommend this to a friend- Pros mentioned:Ease of use
Great price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point this sound bar works great and installation was easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RickP,
Thank you for purchasing the Samsung HW-B650 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Good entry system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but need to turn it up too high for any real bass to be heard.
I would recommend this to a friendBirthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son and he don’t k on how he lived without it lol. He loves it ! Thank you
I would recommend this to a friendHappy Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I buy something at best, I am always pleased and there’s never a problem
I would recommend this to a friendSoundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung electronics are so well made and have never disappointed me
I would recommend this to a friendI like it loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a nice addition to my tv sound, I only wish that the subwoofer had a little more punch.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dint like the sound and bought a vizio better and good i did.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Cob4,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Soundbar was easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the TV sound. I still haven't been able to pump up the subwoofer. It may be a lack of knowledge on my part.
I would recommend this to a friendBrand response from Samsung
Posted .Hello There,
Thank you for taking the time to share your experiences about the new HW-B650 Soundbar and leaving a review. Your input in invaluable to helping us deliver the best in product and customer experiences.
There are a few ways you can adjust your subwoofer that will help increase the bass levels and in turn, your enjoyment.
By pressing the TONE CONTROL button you can adjust either the Treble or Bass levels between -6 to +6 using the UP/DOWN buttons on the remote.
If you push the WOOFER button UP or DOWN you can also adjust the bass levels from -6 to +6, if you press the button in it will reset the bass levels to 0.
If you are wanting to really fine tune the equalizer, then press and hold the SOUND CONTROL button (which looks like a gear) for about 5 seconds. This will allow you to adjust each frequency band to your liking.
Hopefully these tips will help you enjoy the HW-B650 Soundbar even more.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions