Customer Ratings & Reviews

Hi OscarC, thank you for your comment. We sincerely apologize for the inconvenience you've experienced with your LinkBuds S. We understand how disappointing it can be when a product doesn't perform as expected.
To help resolve this issue, we recommend following these troubleshooting steps:

1. Reset the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
2. Check for any software updates through the Sony | Sound Connect app and apply any available updates.
3. If the problem persists, consider performing a factory reset on the earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you continue to experience battery issues after trying these steps, please don't hesitate to reach out to our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Regards,
Estefany

Hi KevinG, Fantastic! We're very happy to hear you love the exceptional noise canceling feature and great sound quality of your Sony WFLS900N. And we regret to learn that you're having a connectivity issue with your second pair. Please follow the troubleshooting steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony! -Sam

Hello HiThwan,
Great! We're glad that you appreciate the sound quality, bass output, noise canceling and ambient mode features of your new Sony WFLS900N/B LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Enjoy! - Marco

Hello AlexanderC,
Thank you for your purchase and your recommendation is highly appreciated. We're glad that you like the quality of our LinkBuds S. Regarding with the issue wherein the songs skip or disconnect, please check these links to fix it.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539673.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Marco

Hi Groundball,

Awesome! We're glad that you like the comfort, fit, sound quality, and equalizer function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Katie,

We regret to hear that you are having an issue with the battery life of the LinkBuds S. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Make sure to charge both earbuds sufficiently. Place both earbuds properly on the charging case. Please note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

If the headphones are not working properly, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi bmk007, You've made an excellent choice! We're glad you like the amazing quality of your new Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Ness,

Thanks for sharing your honest review. We appreciate your feedback regarding the use of only one unit of the headset. The Sony LinkBuds S support the use of one unit by itself. This means they can be configured to only output sound to one earbud, while the other earbud stays in the charging case. If you want to use only one side of the earbuds (only the Left or only the Right), check that the earbud you want to use by itself is set to Playback control. For more details, refer to this helpful link.

https://www.sony.com/electronics/support/articles/00229345

Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Despite your concern, we're truly happy that you like everything about these earbud headphones. You can't go wrong in choosing these small and lightweight wireless earbuds. Thanks for choosing Sony! -Jess

Hi Momof4,

Thanks for commenting! We are truly delighted to hear you are happy and satisfied with the exceptional sound quality, industry-leading noise canceling function, long-lasting battery life & quick charge feature, great connectivity, and overall performance of your LinkBuds S. We are sorry if they fall out of your ears when you lean forward. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi BrandonC, thanks for taking the time to write your review on the Sony - LinkBuds S. These earbuds produce an immersive sound quality thanks to the integrated processor V1! We apologize if you've encountered issues while trying to charge the headphones. Here are some steps you can try to fix the problem:
1- Make sure the earbud tips are the original ones and that they are properly attached to the headset
2- Clean the charging ports on the headset and the charging case with a soft dry cloth
3- Always keep the lid of the case closed when charging the earbuds
4- Initialize the headset to restore factory settings, you can check the link below for instructions: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
We hope these steps help you, in case the issue persists you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick

Hi vdoc, we're glad you like the comfort and sound quality of our product. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing SONY! ~Earl

Hi nowanairpodguy, We appreciate the feedback and we apologize for the inconvenience that you experienced with your Sony Linkbuds S. We regret to hear that the operating time is short and the battery power only lasts for about 1 hour after using them for 2 years. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AlecM,
That's great! We're truly happy that you are pleased and satisfied with the audio quality, battery life and noise canceling feature of the Sony - LinkBuds S True Wireless Noise Canceling Earbuds. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thanks for choosing Sony! - Marco

Hi ItzelC,

Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi DylanD,

You made the right choice upgrading to the Sony LinkBuds S! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

-Ralph

Hi Jailene, Thanks for sharing your experience with the Sony LinkBuds S. We're sorry to hear that your earbuds fall when using them at the gym. If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Hope this helps. Thanks and regards, -Craig

Hi Good, We're glad you like the overall quality and durable design of your Sony Linkbuds S. You can remove one unit of the headset from the charging case and use either the left or right unit by itself. You may refer to the link below for more information on using only one unit of the headset.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Luis, We're glad that you like the sound quality and use of app. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin