Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
Ms. Yee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this headphone for Christmas gift from me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JocelynL,
Thank you for choosing Sony!
We couldn't be happier to hear that your grandson loves the WH-1000XM5 headphones you gifted for Christmas. It's wonderful to know our product brought joy and enhanced his listening experience during the holidays.
Best regards,
-Fred
Great Overall but alright for Gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the ear headphones. If you cover the right ear with your hand then it’ll automatically go into transparency mode which is really cool. They aren’t that great for the gym though. Sweat easily builds up in the ears and they are not water or sweat proof. Really wish they made it water proof for the price it’s going for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R2D2,
Thanks for commenting! We are so happy to know your satisfaction with the Quick Attention Mode function and superb performance of the WH-1000XM5. We greatly appreciate your input with the design of the headphones and we are sorry if it doesn’t have an IPX rating or waterproofing/sweatproof feature.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best all-round headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone, beautiful sound quality with amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeoH, thank you for the five-star rating! We are honored to hear you love the WH1000XM5 headphones! The exceptional sound quality and industry-leading noise cancellation technology they provide were designed with the goal of enhancing our customers' listening experience. Thank you for choosing Sony! Best regards, -Jenn.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).
Thank you for choosing Sony for such a great gift! :D
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Noise-Cancelling on another level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphone for my commute into the city, riding the commuter rail and I don’t hear anything but my music. No train bells, no train engine, no conversations happening around me, nothing. My only suggestion using these headphone is that you pay attention to your surroundings because you won’t hear a car beep at you, trust me on that lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PetziP We're thrilled to hear that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable. Features are very useful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Wonderful and fast noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I traded in my Bose QC xx noise cancelling headphones at Best Buy for these new Sony headphones. I had a trip upcoming and I was hoping for new and faster microprocessor technology. My Bose never disappointed, but these Sony headphones are magical. So very quiet I'm N/C mode. Almost made my air travel bearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi slkscg, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
No more football!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these hoping they would block the sound of our tv and my husband offering his advice to the various sports teams being broadcast on said tv. THEY WORK!!!! I can relax on our comfy sofa, connect to music or a video and not hear a single thing he says or SHOUTS at the tv. It's pure bliss.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HappyWifeHappyLife,
Great! We're glad that the noise canceling feature of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones works. You can now enjoy listening to your favorite music without any distractions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Perfect sound and style
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I had to buy my kids their own after they kept taking mine. Great sound and I love how classy and clean the style is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natahorchata,
Thank you for the 5-star rating! We're happy to hear that you love the sound quality and design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Not worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony XM5 times 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Sony headphones for myself for a long trip and then a 2nd pair for my wife and we both enjoyed the a little more quiet during our flights over seas and back. I like that we can update the headphones and control them with the app on our phone. Easy peazy purchase at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Good sound, easy to use and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XXLB, Excellent choice! We're glad that you like sound quality, comfort, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
SONY review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing still even after a year- noise cancelling could be better but still amazing adaptability to surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadelineB,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear they are still working amazingly even after a year and that you appreciate the amazing adaptability to surroundings.
We also appreciate your honest thoughts about the noise canceling. To help maximize performance, we suggest checking the Sony | Sound Connect app.
In the app, you can confirm that Adaptive Sound Control is OFF (as it can sometimes switch to Ambient Sound mode) and that the Ambient Sound Control setting is clearly set to Noise Cancelling in the "Sound" tab.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Cool ahhh head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its awesome dawg, trust me I can’t hear nobody wearing these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JacksonB,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product- not as loud as I would have liked. Noise canceling feature is awesome though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in class, awesome sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Skyrim! We are immensely pleased to hear that you're enjoying the WH-1000XM5 headphones. These headphones are designed to deliver top-notch sound quality and impressive noise cancellation, providing an excellent audio experience. We strive to offer the best in class products and are happy to know that our efforts have made a difference for you.
Your feedback is highly appreciated and helps us continue to improve our products. Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseE,
That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Rccomended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veey comfortable, high sound quality and very good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris, We're happy to hear that you like the comfort, noise canceling function, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is very nice and the noise cancellation quality is good if not better than the XM4 version. The build feels more sturdy as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
That's great! We're happy to hear that you like the build quality and industry leading noise canceling of the headphones. Thank you for supporting Sony!
-David
- Pros mentioned:Comfort, Sound quality
WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sound is amazing, and comfortable for the long game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StuartS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're delighted you love the exceptional sound quality, exceptional comfort, and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess