Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best over the ear headphones I've had! Highly recommended for anyone looking for good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieC, You've made an excellent choice! We're very pleased to hear you like the great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing sound quality!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin
- Pros mentioned:Weight
Best headphones out right now!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things, wow, best headphones ever! Light and the controls on them are awesome! Also, connectivity is the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW, Awesome! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these work so good and are amazing for using during work before i clock in and during my breaks because the noise cancelling is just so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yaqueline, This is great! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for flights!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I've owned so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLDR, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great for daily and gum use.Sound us great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueM, We're thrilled to hear that you are enjoying using these headphones daily. Thank you for choosing SONY. Erin
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Fantastic sound and great noise cancellation Used on my current airline trip and they worked fantastically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Electronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jordan was very knowledgeable about the product and answered all of my questions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura,
That's great to hear! We're thrilled you had a positive experience and that Jordan was so knowledgeable about the WH-1000XM5 headphones. Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Soundproof
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them because a friend recommended them. I carry mail. Kinda of good and bad how good they block of noise. Lol i love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay09, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
They are decent headphones but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head band is just not comfortable for me. I'm also not a huge fan of the sound on these. The spatial audio is not top tier for gaming and the bass is relatively washed out. I do like the ear cups though. Also the ANC is hands down some of the best in the game as far as over ear is concerned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STRG, we appreciate your time sharing your feedback on the WH-1000XM5 headphones.
Regarding the headband comfort, you might find it helpful to ensure that you are wearing the headphones correctly. Adjusting the sliders so that the headband touches softly on the top of your head can improve comfort.
For the sound quality, you can try adjusting the sound quality mode using the “Sony | Headphones Connect” app. There are two modes available: "Priority on sound quality" and "Priority on stable connection." Switching to "Priority on sound quality" might enhance your listening experience.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Sound quality
Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing! And its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, Thank you for the fantastic review! We're glad you like the amazing noise canceling feature and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Enjoy the flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great travel companion, keeps unwanted noise from airplanes out so you’re able to hear the audio, I could never imagine using as a workout headset or wearing on a hot day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickP We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Jon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goodbye for the money very good set of headphones would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rambo, Amazing! We're delighted to hear you like your new Sony WH1000XM5. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
JUST PERFECT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT FOR GYM, PHONE CALLS AND CONNECTS TO MY PS5 IN SECONDS, YOU CANT BEAT THEM, HAD THE PREVIOUS MODEL, SOUNDS QUALITY ITS BETTER THAN YOU CAN IMAGINE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matr,
That's awesome! We're glad that you enjoyed your gym sessions using our Sony WH1000XM5. We're happy that you can take calls, connect to your PS5 with ease and listen to your favorite music with superb audio quality, all these with our XM5. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco
- Pros mentioned:Sound quality
Headphones for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferW,
Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great headphones. For the price, I think it would be worth getting insurance with them, just to make sure you can be able to use them for as long as possible!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, KiyonEllison! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Overall the beez neez
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and fantastic noise cancelling. With the app it tells you to download you can fine tune your sound to your liking which is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanM,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter. She loves them and wears them most of the time. When she isn’t using then they are around her neck. She likes the noise canceling feature the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaL, You definitely made the right choice! We're so glad to hear your daughter is enjoying the incredible audio quality and amazing noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
FANTASTIC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC!!! I love the way these block out the annoying members of my family so I can listen to my streams. Talk about noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mannoc, We are happy that you love the noise canceling feature of your Sony WH1000XM5 wireless headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones feel very comfortable on my head I can wear them for hours the older set I had felt like they squeezed my head too much these just feel like ear muffs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergiuG, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin