Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality on these are unmatched, truly. If you have the budget, grab these and you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're thrilled to hear that you're enjoying you new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
C'm'on, Sony, you can do better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best headphones, and I always buy their top-of-the-line offering, but this set is a bit disappointing for a fifth-generation set at this price. On the positive side, the sound and the noise reduction are the best yet, which is primary. There are, however, some negatives. Most important, these cost $400, and there is still no basic waterproofing! I don't want to go on a walk on a summer day and destroy the headphones because I am sweating or get caught in the rain. And if it rains, you can't just fold up the phones and put them in your pocket: their "innovative" design eliminated the foldable earpieces of previous versions. I almost returned them, but I decided the sound and noise reduction outweighed the negatives. But c'm'on, Sony, can't you do better than this?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, We're sorry to hear that you're having issue with the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for the inconvenience. The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction. Avoid situations such as the following and be careful not to get moisture or dirt on the headset. Using the headset in the rain or snow. Refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html.
With four microphones on each earcup, this is our biggest ever step forward in noise cancelling. Ambient sound is captured even more accurately for a dramatic reduction in high-frequency noise. Thanks to Auto NC Optimizer, noise-cancelling performance is always and automatically optimized based on wearing conditions and external environmental factors such as atmospheric pressure.
In any case that you need our assistance, please email us at socialsupport@am.sony.com or chat with us from Sony’s e-support webpage.
I hope this helps! Jay
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise-cancelling works really well even when I was in airplanes. Love the sound system. Feel like my favorite song was a different song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhatNguyen, Excellent choice! We're glad that you love the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good feel and sound but sometimes can cause headaches.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanishkaK, it's great to hear that you appreciate the feel and sound quality. However, I'm sorry to hear that they sometimes cause headaches. Please make sure that the headphones are not too tight. Sometimes, adjusting the headband or the position of the ear cups can make a significant difference. If you are using the headphones for extended periods, try taking short breaks to give your ears and head some rest.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved loved loved the noise cancellation on these! Far superior to the XM4. The microphone is so much better too, the only thing is I feel they’re slightly bulkier than the Xm4 but it’s much better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, Great! We're glad that you like the noise canceling function and quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ryan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light. Great for flights, sound quality is pretty good but not amazing. Overall good tradeoff for the portability and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Thank you for the positive review! We're very happy to hear you like the lightweight design and comfortable fit, great sound quality, portability and excellent noise cancellation of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, the best noise canceling headphones ive ever had. Nothing compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorumarin, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent noise-canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use these in data centers where the ambient noise is extremely loud. They work exactly as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG, This is great! We're very pleased to hear that you like the sound, features, and working exactly as advertised. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Okay for now, time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, although they feel loose. The chat/speak is way to sensitive. I wish we could turn that off permanently, and turn it on only when we feel it would be useful. The volume swipe is nice. I use them while cutting my grass, and it helps make my 4 hour cutting go by nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bubby, We're glad that you like the comfort and volume swipe of your headphones. You can enable/disable Speak-to-Chat feature using the Headphones Connect app. You can also change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Best headphones in town
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Smart noise concealing. Would recommend. LOVE the blue felt color and feel. Great for both work and daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonattanE, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Battery for days.. love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used!! The battery last for weeks. If you only use for 1 hour a day, it’s really an awesome piece of equipment! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NIFFIRG, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones, great sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, great sound, a little expensive but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gator1freak,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and sound quality. Only gripe is that in the gym they sometimes don’t say in my head well when benching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiahK,
Very nice! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus. This product lives up to its reputation. Sound is terrific and it does, indeed, cancel outside sound----until you press on a Headphone when outside noise can be heard. Sweet gear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cross, Great! We're delighted to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation on these headphones are the best! A little pricey but you get what you pay for and you definitely get a premium product here.
I would recommend this to a friendBrand response from SonyListens
Posted .HiCH40Sx We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Credible noise cancellation and audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Works well with the app so you can adjust the eq. Can’t hear anything with the noise cancelling on. Had the best flight ever with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattL, You definitely made the right choice! We're glad that you like the excellent noise canceling function of the headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing pair of Headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a good pair of noise cancelling headphones, buy some a pair of Beats. If you want the best pair of noise cancelling buy Sony XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The Standard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best, great in sound and options. ANC is top of the pile. Love the look. Great for travel. Kinda the benchmarks of ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeCee, Amazing! We're glad that you like the sound quality and noise canceling function. This is also great for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin