Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Comfort wasn't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the sound quality of the headphones very much, loved the touch controls, only issue was comfort around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, awesome! We're glad you like the sound quality and touch controls of our product. We understand your feedback regarding the comfort of your Sony unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing%20headphones
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Yikes!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing the XM5s have going for them is they sound wonderful. Not comfortable for long wearing. The headband is the deal breaker. They look cheap. Every iteration of these looks cheap. They compete with Bose. Really is no other competition for them. Bottom line: they look cheap and the headband is just awful. Multi-billion dollar industry and some engineer(s) decided to put a very narrow round headband on these headphones. Can you say "pressure point" boys and girls? Sure you can.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi joeblowconsumer, While we are glad to hear that you are happy with the sound quality of your WH1000XM5, we are sorry to hear that it did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please use the slider of the headphones to adjust them and get a more comfort fit for long periods of use.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Portability
Top audio headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly perfect. Onlu wish the earcups folded down instead of up when you rest thrn on your shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi best4buyer, thanks for choosing and purchasing our product. We're glad you like it. We appreciate your feedback regarding the headband of your Sony unit. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Wf-1000xm5
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the attention to minute details is outstanding. And for that price too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Efeoghene We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best head phones i own
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancel. Perfect for air travels. Completely blocks out aircraft noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, Thank you for the amazing review! We're thrilled to hear you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to say that overall the sound quality is excellent, just a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelE,
That's greaty! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great but not greater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling, and connectiveness. I was dissapointed that the 360 Spacial Sound is only available when using specific apps (read addional subscription fees). I don't know if they are worth the money over other Sony or Apple products
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newtome, Amazing! We're glad that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp and clean sound ,top notch product. The associate was extremely helpful .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG, Great service! We're also glad that you like the audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price and after every XM model that comes out it gets better, i recommend these headphones 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound is excellent, noise cancellation is top notch. Sony undersold and over delivered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerL, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Really loved them. Totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaki, We're glad that you love these headphones. Thank you for choosing Sony. Erin
Best gym headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. Use them in the gym all the time. I can’t use anything else
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeanteQ,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM5 headphones have become your go-to choice for the gym and that nothing else compares for you. It’s great to know they deliver the sound and comfort you need during your workouts—thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for noise cancellation especially if you’re traveling on an .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanD, Amazing! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Best headphones ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I have ever used. Very long battery life. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, WP7337! We're glad that you are impressed with the sound quality and battery life of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sonyphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these headphone sound quality is loud and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SLamLex,
Thank you for the purchase! We're happy to hear that you love the clear sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Look no further
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for traveling. Noise canceling works awesome. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielN, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Great for music not for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and battery life would prefer that has a better microphone for conference calls
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alfr! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i've used the audio is really good specially since u can edit it with the headphone app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarito, We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive ever gotten hands down would buy them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin