Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- |
- SKU:
- 6505727
Customer reviews
Rating 4.6 out of 5 stars with 6195 reviews
(6,195 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Fantastic Noise Canceling Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the WH-1000XM5’s. Having owned Bose and a few other headphones with noise canceling I can say this is the best noise canceling I’ve experienced. The sound quality is excellent, the battery life is long, and after getting used to them I’m really liking the touch controls. I do wish the case wasn’t so bulky and the design is a bit boring, but overall I can’t think of another pair of headphones I’d pick over them right now, especially for traveling and work. The box includes the headphones, a USB-C cable, 3.5mm cable, and a carrying case with a neat little magnet flap to hold the cables. The case has some geometric elements that I like a lot and I feel like it does a good job protecting the headphones, but it’s very bulky and takes up quite a lot of space in my bag due to the headphone’s inability to fold at all. The headphones themselves look really nice, if a little generic. I’m actually more fond of the design on the older XM4’s and I don’t think these have all that much personality, but they don’t look bad by any means. The construction is all plastic, but it feels durable and the headphones are super light on the head. They’re extremely comfortable to wear and I didn’t experience any fatigue in the hours I’ve worn them. Getting the XM5’s setup on my Pixel 6 was a little bit of a hassle but not too bad. I downloaded the Sony Headphones app and proceeded to connect the headphones through the app, but was also dealing with competing notifications from the Android Fast Pair. The Sony app has a few agreements to click through and permissions that need to be enabled to support all of the headphone’s features. I chose not to enable the location permission for switching sound based on location, but did enable the adaptive sound option for changing the sound based on my activity. The app hasn’t changed a whole lot since the last pair of Sony headphones I had, but it is functional and offers easy access to adjust the sound settings and functions. There was one section of the app called Activity that seems to gamify listening to these, but to what end I’m not sure and I left that off. Besides one issue that I believe is specific to my Pixel phone and not the headphones, I haven’t had any problems using these. The sound is full without being overly bassy, has a good amount of detail in the tracks, and gets plenty loud. The touch controls on the right ear cup took some getting used to but now that I’ve got the gestures down it feels very natural. I especially like the hand over ear cup gesture to activate transparency mode; that’s super handy especially when working in the office and I need to quickly answer a question. The quality of the transparency mode is also excellent - it sounds very natural, though not quite up to the level of what I’ve heard on the AirPods Pro. The noise canceling performance is fantastic; I feel completely isolated from the world with it enabled and with content playing at anything but the lowest volume TV noise, buzzing and outside conversation completely fall away. It’s actually a little unnerving. The one issue I am having is the sound with LDAC enabled is extremely choppy. My phone seems to default to the highest quality 900 kbps playback, which the Pixel 6 has been known to have problems with since it launched last year. Switching it to the mid-range 600 kbps playback solves the problem, but unfortunately I have to do it every time I turn the headphones on in the developer settings or else change the Sony app to favor connection over quality, which defaults to AAC instead. I’m not putting this as a point against the headphones because I’m almost positive it’s a Pixel issue. Supposedly Google has a fix in the works for this summer, so hopefully I’ll be able to listen to them at full bandwidth soon. It’s something to be aware of if you own the Pixel 6 though. Microphone quality is very good. My voice comes through quite clear and while I wouldn’t recommend doing any serious recording on it it’s more than fine for calls. Overall I’m extremely happy with these headphones. If you work in a noisy office or travel a lot I don’t think there’s a better option out there right now, though it may be worth considering the older XM4’s as they incorporate a lot of what the XM5 offers and are often on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG, Great! We're pleased to hear that you like the sound quality, battery life, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
Rated 5 out of 5 stars
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After switching from AirPods Max (which never quite fit my needs) and a well-worn pair of Bose QuietComfort, the Sony WH-1000XM series has been a game-changer. They excel where the others fell short: comfort, battery life, and sound quality. Why I Made the Switch AirPods Max Disappointments: Felt bulky, clamped too tightly, and lacked the battery stamina I needed on long trips. Aging Bose QC: Outstanding noise cancellation but visibly worn out and past their prime in comfort and battery. What I Love Battery Life Best-in-class endurance: Up to 30 hours on a single charge—perfect for long-haul flights, marathon workdays, or back-to-back meetings without hunting for an outlet. Comfort & Fit Lightweight design: Cushioned earcups and a gently padded headband mean zero pinch or pressure, even after hours of listening. Adjustable clamping force: Snug enough for a secure fit, yet loose enough that you forget you’re wearing them. Sound Quality Rich, balanced profile: Deep but controlled bass, clear mids, and sparkling highs that bring every genre to life. Customizable EQ: Sony’s Headphones Connect app lets you fine-tune the soundstage to your personal taste. Noise Cancellation & Extras Top-tier ANC: Blocks out plane engines, office chatter, or noisy commutes almost completely. Adaptive Sound Control: Automatically adjusts noise cancellation based on your activity and location. Quick Attention Mode: Instantly lowers volume and lets in ambient noise when you need to chat. Minor Considerations Touch Controls Learning Curve: It takes a few days to get used to swipe-and-tap gestures for volume, track changes, and calls. Case Bulk: The protective case is sturdy but a bit large for a slim backpack pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Honeybee,
Thank you for your thoughtful review of the Sony WH-1000XM5 headphones! Your insights effectively highlight the numerous positive attributes of these headphones, and we appreciate your comparisons with other premium models like the AirPods Max and Bose QuietComfort. The Sony WH-1000XM series truly excels in several important areas.
You've beautifully captured the remarkable battery life, comfort, sound quality, and additional features that make the Sony WH-1000XM series a top choice for users seeking high performance and versatility in various settings.
We also appreciate your feedback regarding the slight learning curve associated with the touch controls and the size of the carrying case.
Thank you for sharing your thoughts, and we hope you continue to enjoy the exceptional features and performance of the Sony WH-1000XM5!
Thank you for choosing Sony!
Best regards,
Gus
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Beats the Competition
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.--- SETUP --- To set up these headphones, you must download the Sony Headphones app. From there, follow the on-screen instructions to connect them via bluetooth to your mobile device. --- FEATURES --- 8 microphones for active noise canceling (ANC) exceptionality, bluetooth and auxiliary options, USB-C charge, 3 minute charge gives 3 hours of use, 4 microphones for voice precision, capacitive touch controls, auto-ambience features, and 30 hours of continuous use. --- PERFORMANCE AND EXPECTATIONS --- Visually, these headphones didn’t stand out much compared to other headphones I’ve owned. In fact, they are prone to getting oily quickly and don’t scream quality at first glance. However, what it lacks visually more than makes up with its superb features. The over-the-ear cup design makes these one of the most comfortable headphones I’ve worn to date. It helps that they are light to wear and its minimalistic design makes it intuitive to use the controls available. The headband has a memory foam that lies comfortably on your head for extended periods of time. The true value of these headphones comes with the customization provided for you in the free Sony app. Within the Sony app, you can turn on several features that are unique to scenarios you may encounter. For example, these headphones come with superb ANC technology. What this means is that the embedded 8 microphones on the headphones turn on to block ambient sound around you and make your listening experience sound as if you are listening to your audio in a vacuum, allowing you to truly focus on what you’re listening to. In the app, you can turn on a feature that will automatically turn off the ANC if you start talking with someone so that you can clearly hear them. At that point, the microphones will capture the voice of the person talking to you, and you will hear them through the headphones. This is great if all you plan to do is listen to your audio. However, if you like singing along to your tunes, it doesn’t work so well. Since it’s a feature you can turn on or off, you can decide what you prefer. Similarly, if you have the auto-ambient feature off, you can still turn off ANC temporarily and quickly with the intuitive touch-capacitive controls. Place the palm of your hand on the right ear cup and your music will automatically fade and ANC will turn off, allowing you to listen to what you need to listen to. Imagine being on a subway and you need to hear the stop. This would be an ideal use of the quick ANC turn-off feature. The headphones also detect when you remove them. Doing so, it pauses what you are listening to, including watching shows from a streaming service. This is a feature that I enjoyed more and more because it’s just practical. The headphones feature 360 Reality Audio. For it to work, you need to take pictures of your ears within the app, the pictures are sent to a Sony server to be analyzed, and in return, you get a personalized 360 audio experience with specific apps. Some require a subscription. However, you can try the feature with the free 360 Reality Audio. I followed instructions and set up my personalized audio experience with the 360 Reality Audio app. I listened to the audio before and after the analysis of my ears. I personally didn’t find a difference, but the sound of the headphones is enjoyable nonetheless. --- VALUE --- These headphones have the right amount of well thought out bells and whistles that are useful, practical, and easy to understand to justify their price. --- APPROVAL --- I highly recommend the headphones for the person who considers themselves an audiophile, the student who wants no outside disturbance while studying, or for the person who simply wants the best audio combined with the best comfort for extended periods of time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trobadour, thank you for your 5-Star rating! We are happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones continue Sony’s tradition of top-tier noise cancellation and premium audio quality. With a sleek, modern redesign from the previous XM4s, these headphones are lighter and more comfortable for long listening sessions, thanks to the new, softer ear cushions and thinner headband. The noise canceling is industry-leading—virtually silencing background noise whether you’re in a crowded cafe, on a plane, or working from home. The adaptive sound control smartly adjusts settings based on your environment, and the eight microphones with advanced processing make a noticeable difference in clarity during phone calls. Audio quality is excellent, with warm, detailed sound and rich bass. The 30-hour battery life with quick charge (3 minutes = 3 hours of playback) is a huge plus for travelers and commuters. Pros: • Best-in-class noise cancellation • Superb sound quality with rich detail • Lightweight, comfortable design for all-day wear • Clear call quality with multiple microphones • Solid battery life with fast charging • Bluetooth multipoint pairing Cons: • No IP rating for water/sweat resistance • More expensive than many competitors • Case is bulkier than ideal for compact travel Verdict: The Sony WH-1000XM5 headphones are a top choice for anyone looking for premium wireless audio and elite noise-canceling performance. Whether you’re working, traveling, or just relaxing, these are among the best headphones money can buy. ⸻ Would you like a comparison to other models like the Bose 700 or AirPods Max?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH1000xm5, MadelineB!
As you noted, the industry-leading active noise cancellation (ANC) feature effectively minimizes background noise, even in crowded environments. Additionally, the impressive battery life of the XM5 allows for extended listening sessions, and with our high-definition technology, you can truly appreciate every note in your favorite songs!
We sincerely appreciate you sharing your positive experience and for choosing our products. If you have any further feedback or questions, please don’t hesitate to reach out.
Warm regards,
Gus
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money only had 6 months and the hinge broke. Bought the extra warranty and sony does not cover what they call physical damage. Even tho it is a poor design and many others have the same issue
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandyH, We sincerely apologize for the inconvenience you've experienced with the hinge breaking after just six months of use. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Rated 5 out of 5 stars
Unbelievable noise canceling! Excellent sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for the best active noise canceling, over-ear headphones... look no further! The quality of noise canceling is second to none, somehow, Sony has taken the best ANC headphones and improved the ANC! Okay, on to the review. The Sony WH-1000XM5s have amazing sound quality, a nice finish (the black does attract fingerprints, at least at first), very comfortable for extended wear, and easily adjustable. The only thing I wish would have been kept around is the ability to fold the headphones like the previous versions, the case for the XM5s is a bit bulky, but you can clip it to a backpack or slide it into a bag pretty easily. The case also holds an included USB-C charging cable and 3.5mm cable in a magnetically sealed compartment and covers the entirety of your high-end headphones, unlike some of Sony's competitors. The thinner headband is nice, I can't really speak to how it may affect one's hair, but it leaves a smaller headband imprint on my bald head and has a barely there feel to it. The earcups are very comfortable and have ample room, even for those with bigger ears! They retain some of the best features of Sony's other ANC headphones, such as: touch controls on the ear cup, cover-to-speak/hear ambient mode, ANC/Ambient/"normal" mode button, 3.5mm ability, highly adjustability in the Sony Headphones app, auto-mode switching based on activities. The ambient mode has the ability to focus on voices, instead of just the general ambient noise and the ability to adjust the level of the ambient noise let in is a very nice feature to have. Pairing that with the auto-mode switching and "speak-to-chat," which switches the headphones to voice-focused ambient mode when you begin to speak and turns off after a predetermined (and adjustable) amount of time, make for an amazing set of headphones for working in the office, taking on flights, trains, busses, and walking around. Now, they are not claimed to be water or sweat-resistant or IP rated in any way, kind of a bummer on for headphones that seem as though they'd be a perfect pairing for running or working out, but most of the nicer headphones lack an IP rating. In my testing of them, they've held up to some pretty sweaty runs. I do dry them off immediately and leave them off and out of their case for about an hour afterwards and they look, sound, and function perfectly. Something that each individual will have to decide if they're willing to take that risk with such a nice set of headphones. Overall, I would definitely recommend the Sony WH-100XM5s to those looking for great audio quality for music, videos, and calls with amazing active noise cancelation for the times you wish to be isolated from outside noise. I could see these being a perfect fit for a frequent traveler, a music loving office worker looking to focus, and anyone who likes to head the world around them in excellent clarity while wearing their over-ear headphones! I am absolutely loving these and think they're worth the bump in price from the previous generation (XM4) by improving on the previous generation in all ways except for the ability to fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Comfort
Rated 4 out of 5 stars
Check all the boxes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome, exceptional noise cancellation and high-end sound to create an unparalleled listening experience. As an avid audio enthusiast, I was blown away by the performance of these headphones. Let's start with the noise cancellation, apart from its competitors. Sony has further perfected their already impressive noise cancellation technology, allowing you to immerse yourself in a world of pure audio bliss. When it comes to sound quality, they take it to a whole new level. The bass is deep and punchy, providing a solid foundation for any genre of music. The midrange is warm and well-balanced, ensuring that vocals and instruments shine through with remarkable clarity. And the treble is crisp and detailed, adding sparkle and life to the overall soundstage.?Sony has also implemented advanced features to enhance your listening experience. The Adaptive Sound Control intelligently adjusts the noise cancellation and ambient sound settings based on your environment, ensuring optimal performance in any situation. The touch-sensitive controls on the earcups are intuitive and responsive, allowing for easy navigation and customization. The battery life is impressive as well, providing extended playtime for those long flights or marathon listening sessions. Comfort is another area where the WH-1000XM5 excels. The plush ear cushions and adjustable headband make for a cozy fit, even during extended use. The headphones are lightweight, and the earcups swivel to lay flat, making them convenient to carry in the included travel case. Traveling, I typically keep the over my my neck or head until I need them. They are so lightweight I sometimes forget they are there,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, Thank you for taking the time to provide us with your feedback about your WH1000XM5! We're very pleased to hear you like the excellent noise cancellation, superb sound quality, punchy bass, intuitive touch controls, long battery life, comfortable fit, lightweight design, easy-to-carry carrying case, and overall features and performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Rated 2 out of 5 stars
Plastic component breaks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after a year the plastic breaks where it connects to the headband plastic piece.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. This is not usually the case for our WH1000XM5 headphones. Unfortunately, the limited warranty of your WH1000XM5 does not cover any kind of accidental or physical damage.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
Rated 5 out of 5 stars
Your Personal Concert in a Busy Café”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sitting in a busy café, the WH-1000XM5’s noise cancellation made all the chatter and clinking cups disappear. Every note of my playlist was crisp and immersive, with deep bass and clear highs, while the adaptive sound control adjusted perfectly to the environment. They’re incredibly comfortable for hours, and the battery lasts all day. Slightly bulky to carry, but the premium build and immersive sound make every café session feel like a private concert
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KuldeepJain
Thanks so much for sharing such a vivid review of your experience.
It is most rewarding to hear that your WH-1000XM5 headphones are turning a busy café into your own private concert hall. We’re so glad the sound quality and comfort are helping you stay immersed in your music all day long.
We appreciate you choosing Sony!
Best regards,
Estefany
Rated 1 out of 5 stars
Broke after only 9 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Headband broke after only 9 months of use. They wont cover it under the warranty so I'm out almost 400 bucks.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi roninxander, we're sorry to hear this. This is not the case for our WH1000XM5. Unfortunately, physical damage is not covered by the limited warranty of SONY. Please take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. You can check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00006741
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Beyond words
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am simply blown away by how great. These headphones are and I have literally no comparison with the words in my vocabulary To describe these headphones and how perfect they are they are unmatched and I have had every single pair of headphones existing with noise cancelation these headphones are super clear and I'm not just talking about hearing music. I'm talking about hearing instruments in perfect clarity you can hear everything in a song and nothing gets left behind and paired together with the amazing bass that comes out super clean and very well produced with a very deep rumbling sound it's phenomenal The Sony application brings these headphones on a throne with all of the different profiles you can configure And you can definitely find your favorite sound profile by messing around with those settings and it's very easy to understand these headphones have the best noise cancellation I have ever heard in my life not. Only did these headphones cancel the sound from a Subway rumbling a couple feet from me in New York City these headphones blocked out the sound for the person I was on the phone with they literally said "it sounds like ur in a quiet room" With a train screeching its brakes and hundreds of people Just to help you understand how these headphones are beyond words. The noise cancelation shocked me because I could be heard perfectly clear to the person I was speaking to but every sound around me was completely blocked out and I went a whole day using these headphones my battery is currently at 90 percent using active noise cancelation I would highly recommend these headphones and I have nothing bad to say about them I will definitely keep buying from Sony and I am definitely a very happy customer
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarquesG99, thanks for sharing your wonderful experience with your new headphones and we're glad you are happy with it! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Great Technology with Design Drawbacks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000Xm5 is the latest version of the best noise cancelling headphones available today. I also have the Sony WH-1000Xm3 and the Bose QC 45, which I will compare in this review. There is a lot of great technology, however Sony made some design choices which may make this not suitable for everyone. Out of the box the first thing you notice is the size of the case. It is approximately 30% larger than the Xm3 and about 40% larger than the QC45. This is due to the new design of the Xm5 which do not fold. This is an unfortunate trend, as Bose, Apple and Microsoft headphones don’t fold either. I use noise cancelling headphones predominantly for travel. My backpack or carryon has limited space. Carrying 2 of these headphones (for myself and my wife) now takes up the space of 3 foldable headphones. Also included in the case is the headphone cable and a ridiculously small charging cable. So small that it is basically unusable. The double prong airline adapter is no longer included, which is fine since I have never used one and I don’t know if any airline uses that anymore. The headband is now rounder and slimmer. I found the new design to be less comfortable than the flatter design of the other headphones as the contact with your head is now concentrated in a smaller area. If you have a thick head of hair, you may not notice this. However, if you have thinning hair or you are bald I think you will notice this. The ear cups now have a wider opening which will be more comfortable for most people. However, the ear cup padding is only half as thick and softer than the Xm3 and this causes a couple of issues. (See attached picture). The padding compresses too easily and goes into the ear cup. This is not only less comfortable, it also affects the seal around your ears which results in noise leakage. The first time I used the noise cancelling I was shocked at how poor it was. After several uses I realized that the ear cup foam was not sealing properly. When I pushed the ear cups closer to my ears by holding both sides of the headband the noise cancelling was incredible. The foam is too soft and too thin. Sony should definitely offer a replacement which is thicker. This would be an easy and inexpensive fix. I weighed the Xm5 at 249 grams, the Xm3 at 254 grams and the QC 45 at 235 grams. You can feel a sight difference compared to the Xm3, however the Bose is still noticeably lighter. The Xm5 in black is also a fingerprint magnet. This is especially bad because the headphone controls require your finger to swipe the earcups. Finally, there is no voice announcement when you turn the power on. I am used to hearing that the power is on and which device I am connected to. Instead all you get is a couple of guitar sounding notes when you turn it on and when it connects. Now on to the great technology. Initial pairing with my Pixel phone was instantaneous. Connection is fast and stable. Noise cancellation, when ear cups are sealed properly, is incredible. Far better than the QC 45 and noticeably better than the Xm3, especially with higher frequencies. The Xm5 can connect to 2 different devices. Phone calls are much better than any other headphone I have used. The conversation is loud and clear on both ends while the Xm5 completely block out the noise from your surroundings. The other party will think that you are in a quiet room no matter your surroundings. Ambient sound quality is also improved and can now be adjusted automatically depending on your surroundings. The Xm3 required you to go to the app and do it manually. Sound quality for music and voice is also excellent, and is adjustable with EQ settings in the app. Battery charge lasts up to 30 hours, which is excellent. However, fast charging is improved with a 3 minute charge giving you up to 3 hours of use, when charged with a PD adapter. Other features like Speak to Pause and Remove Headphones to Pause work great and are very useful. In summary, the tech is top notch , the design is not (at least for me). I realize that we are all built differently and some of the negatives I mentioned may not affect you. And Sony could easily fix the sound leakage with thicker foam pads. Therefore, I would recommend the Sony WH-1000Xm5 only if you can try them on first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gtdad, We're glad that you like the noise canceling function, sound quality, battery life, and features of your new headphones. We're also sorry if the design did not meet your expectation. Rest assured we'll take note of your feedback and pass it to the proper department here at Sony. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Rated 5 out of 5 stars
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding headphones love Sony. Highly recommended them.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbob, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Rated 5 out of 5 stars
SONY PHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So cool. Best product ever. Great for travel. Great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristramC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Comfort
Rated 5 out of 5 stars
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I love these so much! Never disappointed with them. The battery life is amazing, super fast charging, love the travel case, super comfortable and fit tons of different sizes, noise cancellation on this is incredible miles beyond anything else at cutting noise (they are insane on an airplane, previous headphones just didn’t do the trick with the constant droning of flying but these cut it down so quit i fall asleep every flight.) the sound quality is incredible, and for those who love base the tune-ability with these is amazing. EQ custom or preset, tons of helpful features like speak to chat or the touch features. Love them!!!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AfroMan527, We are thrilled to hear that your new Sony WH1000XM5 are the best headphones ever for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Battery life, Sound qualityCons mentioned:Portability, Price
Rated 5 out of 5 stars
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To start off I wasn’t a fan of headphones before I purchased these but that has definitely changed. I bought these a little bit over 5 weeks ago and I told myself if I didn’t like them I’d return them I did multiple testing with them studying, casual walking, going on runs, and at the gym and they passed all the test. Besides having amazing noise cancellation the ambiance noice setting is great for when I need to hear the environment around me. Also downloading the app is great to control the music quality PS.Bass is amazing with these. The only downside I’d say for me personally is that they don’t fold all the way so they’re not the easiest to carry around without its case. Overall a solid 9.7/10 on these from a formal airpod pro user Pros- Amazing noise cancellation, great sleek look, long battery life Cons- Hard to carry, Price (Wish it was a little bit cheaper but overall a great Sony product)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coldbrewed, We're glad you are satisfied with our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY. -Craig
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Sony’s newest cocoon of sound perfection
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM5 Wireless Noise-Cancelling Over-the-Ear Headphones (Black) There should be no doubt that there is a battle for the top ranking in the category of noise-cancelling, audiophile level headphones. And, Sony puts serious effort into achieving that top spot. Sony’s best, this WH-1000XM5, is a work of technical excellence as well as sublime comfort and isolation from the world around you. Sound accuracy excels, and is infinitely modifiable via the constantly evolving SONY CONNECT APP. I’m going to describe the more special features from an end-user perspective and comment on my impressions regarding sound. The quick take: Wow. This is an exaltation of music against a backdrop of silence. These may well be the best noise-cancelling headphones this year and for a few years more. Before I begin, however, I’d like to acknowledge another role my Sony headphones have played in the life of my music-loving family. My family is delighted when I get my newest Sony headphones. You see, I hand my previous versions down to my adult children or their children. In fact, I see my oldest (decades old) Sony headphones being used by my talented piano playing granddaughter, as she practices her lessons. It’s her favorite way to practice, plugged into her electric piano. Like this current iteration, every Sony headphone becomes an instant classic and a desirable gift that keeps delivering beautiful music for generations. There are few of my indulgences that have had such a wonderful impact on my family. STAND-OUT FEATURES; WHY DO I CARE? and HOW DO THEY PERFORM? • Bluetooth 5.0, provides simultaneous connection to two devices. With minimal effort, I can switch between my iPhones and my Mac laptop.. The Sony supports SBC, AAC and LDAC codecs; reception range extending up to 30 feet. • SPECIAL NOTE: It’s very easy to use the Bluetooth “2nd device” feature to connect to a Sony Bravia XR series TV. I can now find these headphones listed as an audio selection on my TV after connecting via Bluetooth. Selecting the 1000XM5 results in a personal, high quality sound system that is simply wonderful. Volume is controlled via TV volume or at the headphones (or App). • Sony WH-1000XM4 noise-canceling utilizes 8 microphones to broaden the range of environmental sounds which are reduced (or enhanced if desired). Control for noise reduction is centered in the App but includes automated features that optimize sound cancellation depending on where I am. Noise reduction is as good as anything I’ve ever witnessed. I had practically a rock concert playing in the background of this same room where I was testing this feature. In fact, I was forced to pull away from my ear at least one ear cup to determine exactly how loud the background system was playing, or if it was even still on. The Sony’s were successfully blocking EVERYTHING in the environment. It was an amazing noise cancellation performance. Droning, noisey equipment sounds (air conditioner, lawnmowers) never had a chance to break through. • During calls, 4 beam-forming microphones are calibrated to only pick up your voice even if there’s significant background noise. As you start your conversation, “Speak-to-Chat” automatically stops your music and mixes in ambient sound so the conversation is more natural even with the headphones remaining in place. All my calls are easily understood. • Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression. I leave this on, but to be frank, everything just sounds greatly anyway. • Battery life is said to extend to 30 hours (I’m testing). Keep in mind that these headphones are wireless …. but only until you use that double ended headphone jack to plug into your computer or AV equipment. Listening doesn’t have to end because this wired use does not require battery power. • The case is an all new design, super compact, rugged, and contains the wire accessories safely and securely. THEY’RE HEADPHONES, so How do they sound?!? ANY WAY YOU WANT. Seriously. The Sony WH-1000XM5 defy any effort you make to dislike them. Out of the box, I concluded that Sony was slightly emphasizing the low base. Everything else sounded balanced and natural to me. I flipped to the EQUALIZER page in the App, tapped the CLEAR BASS icon, and used the SLIDER just below the equalizer controls to dial back the base until it sounded more normal to my ears. I had another 5 bands of equalization to modify (MANUAL MODE) or I could select from some already customized sound contours. I chose not to change anything else. Your ability to modify, correct, distort and emphasize music or other programming is virtually unlimited. The simple fact is, the SONYs provide an underlying accuracy, delicacy, and expanded frequency range that gives us end users an unhindered platform to build on or subtract from. We’re in charge. These are special sounding headphones, as detailed and natural as anything I’ve ever owned. I sampled Apple Music’s acoustic collection, modern and classics. I was especially interested in re-mastered Lossless versions of Beatles, Doors, Love and other artists from the 60s. I jumped forward in time to recent Justin Timberlake, Bruno Mars, Billie Eilish, and Charli XCX. Everything was a joyful presentation of detail, rhythm and dynamics. Every minute playing music, or listening to high quality TV programming, with the Sony WH-1000XM5 feels like the first time I’m hearing this music or programming. I have too much music and programming to explore, so I’m cutting off this review here. I can easily recommend these headphone. They’ll eventually, inevitably filter down to a family member who will love them as much as I do today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TECHBEENGOOD, Amazing! We're glad that you like the sound quality, noise canceling function, battery life, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Pleasantly Surprised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony headphones, and I have to say, they definitely lived up to the hype. The sound quality is excellent—rich, clear, and immersive, making it a joy to listen to music or take calls. I was also really impressed with the connectivity features. Pairing with my devices was seamless, and using the companion app was straightforward, making it easy to customize settings. In terms of battery life, these headphones did not disappoint. I was able to use them for several hours without needing to recharge, which is a huge plus for long listening sessions or travel. One thing that is often mentioned in reviews is the build quality, and I can see where the concern comes from. While they feel a bit flimsy for the price point, they are still comfortable to wear for extended periods, and the overall design is sleek. I’d say this is a minor downside, but it didn’t detract from the overall experience too much. Overall, if you’re looking for an upgrade in sound and features, these are a great option from Sony. Despite a few small concerns with build quality, the performance and user experience are top-notch. Highly recommended!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, 3mocl! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Rated 1 out of 5 stars
Hinges suck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy hinges are stupid the brittle and break easy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Noname, We are sorry to hear that the hinges break easily. This is definitely not the experience we'd like you to have. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Erin
Rated 1 out of 5 stars
BEFORE BUY IT GO TO YOUTUBE AND PUT HINGE BROKE XM
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is extremely poorly made! Go to YT !!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jlacen19,
Thank you for the review and we're sorry to hear what happened with your headphones. The limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David





















