Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is amazingly comfortable and the noise canceling works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenS,
It makes us really happy to hear that you are finding the WH-1000XM5 to be such a perfect fit for your lifestyle. We put a significant amount of research into the "Soft Fit Leather" and the lightweight design to ensure that they remain amazingly comfortable even during the longest listening sessions.
It is also wonderful to know that our industry-leading noise canceling is performing exactly as you hoped. By utilizing two processors and eight microphones, the headphones constantly optimize sound based on your environment, allowing you to stay fully immersed in your music or calls without any outside distractions.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
deliver top-notch noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones deliver top-notch noise cancellation, audio quality, and comfort. With features like Speak-to-Chat and Adaptive Sound Control, they offer a personalized listening experience. Long battery life and touch controls make them a fantastic choice for audiophiles and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IbrahimZ, We're thrilled to hear that you are enjoying your the audio quality, comfort, and noise canceling function of your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
If you have the money for it, I recommended it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones. Noise canceling is top notch and with settings that allow noise pass-through if needed. Battery life is massive, where it lasts the entire day and is still above 85%. The included app is also nice and with tons of customizable settings based on your needs. The sound quality is amazing as well. If you have the money for it, I would recommend this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrownBeef,
Thank you for choosing Sony!
We're delighted to hear that you're enjoying the noise cancellation and versatility of Ambient Sound mode on the WH1000XM5 headphones! ! It's fantastic to know that the extended battery life and customizable settings are surpassing your expectations. Your encouraging feedback on our sound quality and features inspires us to keep raising the bar. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at noise cancelling. Great fit on top of the head. Well cushioned
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiV,
Thank you for choosing Sony!
It's wonderful to know your WH-1000XM5 headphones are hitting all the right notes for you! We're especially glad to hear you find the noise canceling excellent and appreciate the great fit and cushioning. Comfort and quiet make for the best listening experience!
Best regards,
-Fred
- Pros mentioned:Battery life
Great value and superior quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my GF she absolutely loves it, uses it in long flights and always claims how good the ANC works compared to apple products. Comes in a wide range of colors and has been rated by many as the best in class. Highly recommend for long trips, cheaper then iPhone pro max, great battery life, and most importantly every stylish. This is definitely a great gift without breaking the bank with other premium headphones in the same space. The case covers and protects the whole ear phones. So far no negative issues as she has already used it for over 2 months since Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going back and forth between these and the AirPods Max. I was more on the side of the AirPods Max, because it fit the apple ecosystem. However, I jumped on the Sony train. Great noise cancellation and excellent battery life! The price is also much better than the AirPods Max, but if you want superior noise cancellation, go with the AirPods Max. The other thing is that the XM5’s don’t really fatigue your head after long use. I highly recommend these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSabet Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Comfort, Sound quality
Comfortable with incredible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're extremely comfortable and hands down the best sounding headphones I've had. I own a few pair of beats Studios and while they've got good base, their sound isnt nearly as balanced. I tried out a paur of bose that were way to harsh on the highs. These are absolutely the best headphones I've ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK Glad to hear that you like the sound quality and comfort. Thank you for your perfect star rating and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Impressive Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been very comfortable for extended use. I generally use these paired with my iPhone while working and the sound has been impressive. I've been very picky with my headphones and compared these to the Apple Airpods Max and Bose, for the money they are a bit better value. The small nit picks I have are the need for an additional app installed for them to function, I wish they could be a little louder for heavier music, and given how lightweight they are (which is awesome) I am concerned with durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachA, Thank you for the amazing review! We're glad you like the comfortable fit, great sound quality, and excellent noise cancellation of your new Sony WH-1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. And also,the WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is out of this world. Feels like youre in an airplane but wow. I cant hear anything. The lows are crisp and mids are present. Highs can be a missing but you can change the EQ. Best sounding headphones on the market. Battery life is amazing as well. Tested it and and a charge lasts 2 weeks with about hour and a half listening every day. These are the top. Sennheiser Momentum 4 are a close pick too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mason. we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Must Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek look of these headphones. Very comfortable and the sound quality is what you'd expect from Sony. LOVE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaR!
It brings us great satisfaction to hear that the design and comfort of the WH-1000XM5 are working so well for you.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Retired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product great sound comfortable to wear s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
We are thrilled that you’re enjoying the excellent sound and comfort of your WH-1000XM5! It’s wonderful to know they are providing such a great listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Weight
Satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my WH-1000XM4 and after a long consideration of repurchasing the same item or the newer one(WH-1000XM5), I chose this one. I liked the design and my ears are more comfortable when wearing for a long time. (lighter than XM4 and it covers my ears better +better leather quality). Bigger headphone case doesn't matter to me much because I wear it when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .H IreneC, We are glad that you like the design of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones purchased from Best Buy. The sound quality is excellent. It connects easily to Bluetooth. The noise cancellation is awesome. Battery life is great. They are comfortable to wear blocking out unwanted noise while enjoying music. I recommend this brand if you want a quality product with excellent sound & noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaG, Thanks for the perfect rating! We're glad that you are impressed with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very lightweight and feel comfortable on the head and doesn’t push on your ears. It’s not heavy so no headaches ! I love the sound and quality on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmtm,
That's fantastic to hear! We're delighted that you find your WH-1000XM5 headphones lightweight and comfortable, especially since they don't lead to headaches. It's wonderful to know that you appreciate the sound quality of these headphones. Your feedback means a lot to us, and we're thrilled that you're enjoying your experience. Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Bigger and more comfortable than Bose headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and comfort. These are bigger than the competing Bose (qc35, 45) models and fit me much better. Would be five stars if they still folded like the previous version to take up less space in my bag. I also think the ANC and sound quality is better than the Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rexpresso, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you appreciate the battery life, excellent noise canceling, great sound, and comfort. And good to know that the larger size of the WH-1000XM5 fits you better compared to the Bose QC35 and QC45 models. The WH-1000XM5 does not fold like the previous versions, which can indeed make them less compact for travel. However, your feedback about the convenience of a foldable design is valuable and will be considered for future improvements. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Worth the price... Excellent sound and features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you haven't tried a set of noise cancelling headphones in awhile.... Do yourself a favor and grab these. The sound is truly amazing at all frequencies. Solid bass. Excellent high and mids. The ability to switch off the noise cancelling feature makes conversations with people around seamless without the need to yell or remove the cans. Connectivity was simple and fast. All in all a VERY solid purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungUser928, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best Headphones in the Game.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks of use with my S24 Ultra phone its actually pretty good. The Noise cancelling is a nice feature, though you could still slightly hear sounds when playing music when around really loud construction & commuting in train tunnels. The Bass is neat, well matched with song & not overwhelming, The headphones are very comftable to wear. I highly recommend these headphones. Im actually about to get the ear buds next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefGee,
Thank you for taking the time to share your experience with the Sony WH-1000XM5 headphones. We're thrilled to hear that you've been enjoying the noise-canceling feature and that you've found the bass to be well-balanced and comfortable. We appreciate your feedback regarding the noise-canceling performance in challenging environments.
It's fantastic to know that you're considering our earbuds next! We’re confident that you'll enjoy them just as much.
Thank you for your support and for recommending our products!
Best regards,
Stephanie