Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, Weight
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! Noise cancelling with safety listening. Light weight and super comfortable. Appreciate the in-store service . PK
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pique, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
9/10 headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolute quality. Sound amazing, lightweight, however... it comes with its problems. For one, you cannot use it while charging, you need to download the app and change annoying settings like the headphones turning off if you lift one of the ears up, touch controls you have to disable in the app and also if your hair lays over the touch controls good luck with that. You'll want to change the EQ from standard or make your own with their guide. 8/10 headphones all around. 9/10 sound quality 7/10 build quality/design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruby,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Sony xm5000
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, the noise cancelling is perfect, they are comfortable and dont hurt your head, they also fit very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, HarrisN! We're also glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Amazing Sound, Quirky Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had I not already owned the Technics EAH-800, I may have said these were the best wireless headphones I've owned. Unfortunately, I already own the Technics EAH-800 and the quirks of the XM5 have become too numerous for me. Some examples: -LDAC is not supported when the XM5 uses multipoint connection. EAH-800 supports LDAC even with multipoint -Touch controls are SENSITIVE. Kind of like the physical buttons on the EAH-800 -Speak to Chat is aggressive and should lower music volume versus stopping it altogether -If you walk away from one of the 2 multipoint connected BT sources, the headphones will not reconnect to the second source automatically like the EAH-800 does when I walk around my office. That being said, this is far more comfortable overall than the EAH-800 and the battery life is just as good. However, I just don't know if I can justify the 50 some dollar difference..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bnbuckeyeAZ, thank you for taking the time writing us your review of your experience using the WH1000XM5. While we are glad that you like the comfort, sound quality, and battery life compare to your other headphones, we regret that you have encountered some issues with Speak to Chat, touch controls, and Multipoint connection. This is definitely not the experience we'd like you to have.
We'd love to help you troubleshoot your problem and turn your experience around. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Touch Sensory Going Bad!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All but the touch sensory is good on this headset. I purchased in Jan 2024 and I've got a 1000 hours listening on my headphones. The battery life is very good, The nosie canceling works good. (I drive big rigs and they block the motor & highway sound well) Overall sound quality is good highs and mids are clear and balanced along with the bass. If not for the touch sensory going bad on mine i would have chosen 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV, Thanks for sharing your experience with the Sony XM5 wireless headphones. We're glad to hear that you are happy with it. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sony - WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones. The best i have ever owned. Excellent Noise-Canceling and the battery life is better than any other headphones I have owned. very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane We're happy to hear that you like the battery life, noise canceling function, and comfortable to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Beautiful headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design, light, and great sound quality. definitely worth the money, especially if it is on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris Amazing! We're glad that you like the light-weight design and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Wonderful
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely perfect, i love the noise cancelling. The fit perfectly and are super flexible, i love the look and feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZioB, amazing! We're glad you love the noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great Very Comfortable on ear Don’t have to touch the phone when using the headphones. Exceptional battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IPADPRO, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Headphone awesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever awesome sound music sounds clean clear bass is good definitely recommend very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tripod, amazing! We're glad you like the sound quality and comfort of our product! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Sony Headphones are the Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've used, thanks to their impressive battery life, high-quality noise cancellation, and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YueL! Thank you so much for your kind review! We are truly wonderful to know that you are enjoying the WH-1000XM5 headphones. Their impressive battery life allows for up to 30 hours of uninterrupted listening, while the advanced noise cancellation ensures you can immerse yourself in your favorite music without distractions. We appreciate your support and hope you continue to love your listening experience!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling, Sound. App Needs Work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling: About 90/95 percent of outside noise is inaudible with audio playing. It even reduces enough noise with nothing playing that I sometimes use them without music and video. Sound is excellent once I played with the EQ settings. Very comfortable even as someone with glasses. Complaints: App could be better. A lot of options are unnecessary and the menu is cluttered. Would be nice to able to customize touch gestures. Would also be nice to set level of noise cancelling instead of it just being adaptive. Also wish they folded & had a better case. Some water resistance like the earbuds would also be nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex Great! We're glad that you like the sound quality, noise canceling, and comfort. We'll take note of your feedback regarding the pp, foldable design, and case. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
AMAZING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Sound quality is so good. The noise cancelation is CRAZY. I like that with the adaptive sound control you can customize how much gets filtered out. Only two downsides for this headphone: it's pricey $50 more than the previous gen headphones, and I really wish the band that goes over your head wasn't so small. I wish it were a bit wider. The padding on it is good, i just wish it wasn't a small round one. If it were a wider one it would be perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyT, That's amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
Great Headphones, Don't regret!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Good bass, Good sound, no complaints at all. Invisible mode is fantastic, cell phone call quality is great. ANC has a little to be desired for me, but I think I was expecting too much of the technology. My family plays lullaby music through the house at night and I expected to not be able to hear that through the ANC, but I still can. When consistent audio is playing the sound stage is fantastic and you can't really hear your surroundings, its the quiet moments you can though. Was awesome watching a movie on the airplane with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're pleased to hear that you are enjoying the sound quality and features of your headphones. Please ensure that noise canceling function is turned on. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise.
1. Turn on the headset.
2. Press the NC/AMB button to change the settings of the noise canceling function.
Each time the button is pressed, the function switches as follows.
Ambient Sound Mode: ON; You will hear a notification sound.
Noise canceling function: ON; You will hear a notification sound.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Satisfied customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, great bass. The mids are very crisp. Definitely the best headphones I have owned. I also have a pair of the Bose 700's and these are much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW,
We are thrilled to hear that the WH-1000XM5 has earned the title of the best headphones you have ever owned!
It is wonderful that you are enjoying the specific nuances of the sound signature, from the deep, impactful bass to the crisp clarity of the mids. Our engineers put extensive work into the Integrated Processor V1 and the specially designed 30mm driver unit to ensure every layer of your music is rendered with precision. Hearing that they stand out as a preferred choice for you, even when compared to other premium models on the market, is a testament to the industry-leading noise cancellation and audio fidelity we strive to achieve.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Sound quality is out of this world. I have had many other brands of over the ear headphones and these are by far my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ParkerT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are your favorite by far! It is wonderful to know that the sound quality is out of this world for you, especially coming from someone who has experienced many other brands. We take great pride in our industry-leading noise canceling and audio engineering, so hearing that they’ve earned a top spot in your collection truly makes our day.
Thank you for choosing Sony and welcome to the family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones Gen 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were the gen 4 and they were working perfectly even after 4 years. Unfortunately they were stolen and I never was able to get them back, so I had to drop another $300 on new headphones. These headphones are great sound quality and the noise cancellation helps me lock in when I need to get work done without any outside noise distracting me. They are pricy but I got them for $100 off so that was nice at least. Would recommend for any college/university student for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdM1,
First off, we're so sorry to hear about your XM4 headphones being stolen. That's a terrible experience, especially when they were still working perfectly after all those years!
We're glad to hear you were able to take advantage of a discount and get a new pair of XM5 headphones. It's great that you're already appreciating the top-tier sound quality and, especially, the best-in-class noise cancellation!
Thanks for the recommendation to other college and university students. Your feedback highlights exactly what makes these headphones so popular for academic and everyday use—we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Bass, Battery life, Sound quality
Solid headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great with clear bass, charges fast, lasts long, with great noise canceling, and I enjoy the software.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CooperF! We're glad that you are impressed with the new Sony XM5 Wireless headphones. Make sure to always update your device's firmware to enjoy its amazing features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Best headphones for most people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC, great sound and very comfortable, there is no downside but maybe a little over priced compare with his predecessor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidGSandia, Thank you for the positive review! We're delighted to hear that you like the great noise cancellation, superb sound, and comfortable fit of your Sony XM5. We have noted your input about the price and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Best sub $500 Over-The-Ear Headpohnes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than advertised. Purchased the Sonos Ace and the Apple Air Pods Max and the Sony 1000XM5 out performed them by a land slide. The clarity was comparable to the Ace and Max, but the bass was significantly better. This review is for a second pair I ordered for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenD, We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin