Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting to purchase these headphones for a while now. Saved up the money to buy them and let me tell you, they didn't disappoint. Everything from comfort to sound quality has been mastered. Love the total noice cancelation feature. It's perfect for working out, doing work, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianR, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, noise canceling, soft fit and long battery life. Worth buying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TAT1 Great! We're glad that you like the noise canceling, soft fit and long battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Good Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and high quality and they are super light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosC, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Nice sound quality, good battery.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for flying, but now using them at the desk when working a lot. Battery life is great, Type C charging is a big plus, App for Android works 100% of the time, and have had not issues switching audio from a laptop, Desktop and phone! Noise canceling is great hear almost no plane noise, and the audio still sounds great. Placing a hand over the right ear will turn on ambient sound, thought that was lame but turns out to be very nice to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamJ, Great! It's good to hear that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One things I really love is the case it comes with. Great when carrying them on the go. Good sound and also connects well with my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarL,
We are pleased to hear that you are enjoying your WH-1000XM5 headphones! It is great to know that you find the carrying case convenient for travel and that you are satisfied with the sound quality and phone connectivity. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are amazing quality especially for the price, comfort is amazing and the features were great, although the hand to side to quiet the music was annoying at the gym. If you’re someone who likes loud base, i would recommend going Bose . But if you’re looking for everyday/ office use these are perfect. Also, people complain about the size of the case i think it’s perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riss, This is great! We're glad that you like the quality, comfort, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the settings take some getting used to but these are great headphones. I literally spent part of my flight sleeping comfortably without music playing because of how good the noise cancelling is. Can wear for hours with glasses and battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oprah, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones! Solid noise cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I’ve had them for a few years. Crying children on planes melt away and allow me to chill with my tunes. The sound quality is great and the battery goes forever. Software links easily to iPhones and you can connect to Bluetooth on airplanes too or use the cord that comes with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DPSCAT, Amazing! We're truly delighted to hear that we've matched your expectations with your Sony WH-1000XM5 Headphones. Your satisfaction with the incredible audio, excellent noise cancellation, and great battery life of your headphones are greatly appreciated. We hope you continue to enjoy the Sony WH-1000XM5 Headphones. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones. I used them when I was a dog bather to drown out the dryers and enjoy my music while I worked. They always did an excellent job. I never had any issue with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3's I bought in 2018 and I love them and how much more comfortable they are. A bit pricey but I know that I'll run these into the ground before I replace them. The ANC doesn't seem to be as strong but it isn't very off putting. The app is pretty convenient and the music is just as crisp and clear as it always is with Sony. Too bad these aren't really meant to workout in so I'll have to go ahead and buy some earbuds. Overall I'm very satisfied with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Great! We're glad that you like the use of Headphones Connect app, sound quality, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Exceptionally clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent headphones. The connectivity doest alway work first try, the talk to speak option could use refining and I find the overall sound isn't as warm as I'd like but it does excel at producing clear tones. They have great battery life and the noise canceling is the best ive seen, better than my the bose qc45 headpones i previously had. Overall I'm happy with the purchase and find them better than my previously headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD78,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you appreciate the battery life and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
AWSOME XM5. Sony gave us major improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it again. After reading reviews online i decided to pull the trigger and purchase the XM5 and they did not disappoint. The headphones were amazing at launch and with a software update or 2 they can only get better. The sound isolation is top notch, i could barely hear anything with nothing playing. When the music was super low I couldnt hear a thing. They're lighter than the XM4, but the carrying case is a bit bigger. If you're contemplating getting them. Just get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcsly,
You made the right choice! We're glad that you are enjoying the noise canceling function and weight of the headphones. We also appreciate your review about the supplied case. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing technology
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is alot of features one can use to improve their sound experience. Very comfortable. Very responsive as in speak to chat features. It detects your voice and stops the music allowing you to communicate with others and once you arent speaking anymore you csn go back to enjoying content. Very nice and i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kartier,
Wow! Thanks for your amazing review and for your recommendation. We're glad that you are pleased with the sound quality, comfortability and appreciate the speak to chat feature of our WH1000XM5. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort! Noise cancellation is brilliant Connectivity with Apple products could improve
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NishS, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, lightweight and great fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Steal at this price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this one is incredible. The older XMs had a bad mic but that has been fixed. It’s even better when you get a price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kiran!
We are absolutely thrilled to hear that you are enjoying the incredible sound clarity of your new WH-1000XM5 headphones! We especially appreciate you noticing the improvements we've made to the microphone system. Our engineers worked hard to ensure crystal-clear voice pickup, so it’s great to know that the upgrade is making a real difference for you.
It’s also wonderful to hear you were able to take advantage of a price match—nothing beats getting premium Sony technology at a great value!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic sound, comfort and build quality. Hard to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
bessttttt headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony head phones are the best I’ve ever used. I have them paired with two devices and it switches seamlessly. The noise canceling is amazing. I also used them on video calls and the microphone does a great job canceling background noise as I work from home. I used to have a set of Bose headphones, and these perform far better than those. Highly recommend this product. Also the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin