Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Expensive, but very comfortable and well-made. This type of electronic equipment shouldn't need very many updates which is one of Sony's weaknesses. From my own experience, Sony tends to sell you great (expensive) products but instead of trying to keep them current with updates, they want to sell you a new version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Survey1, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and look. Noise cancellation works great and I just love the look of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ayumi,
We are thrilled to hear that you are loving the premium look and the industry-leading noise cancellation of your new WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Carlos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent earphones nice sound and nice contrast very good presentation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosG,
Thank you for choosing Sony!
It’s a true pleasure to hear that you appreciate the sound quality and presentation of the WH-1000XM5 headphones. Your recognition of these features encourages us to continue delivering products that combine exceptional audio performance with thoughtful design.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would be great for activites that dont have a lot of outside noise and for those that don't blast their music. These would be great in an offic setting or for walks around the block. Their noise cancelling is good and i love their ability to stop noise cancelling when talking or being talked to. They're not the loudest headphones. If you want something loud for the gym I wouldn't recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. JonathanP,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the feedback and it will definitely be taken in consideration for future references as Sony strives to deliver excellence!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality, Weight
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it, very sound proof and great cushion around the ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyS,
We are thrilled that you’re enjoying the comfort and isolation of your WH-1000XM5! We designed these with Soft Fit Leather and our Auto NC Optimizer to provide a perfect seal and industry-leading noise cancellation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is incredible. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NolanM, We're glad that you are enjoying the sound quality, comfort and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The sound, fit, and comfortability are all perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Choice of Noise Cancelling Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“I’ve been using the Sony WH-1000XM5 for a while now, and they’re honestly some of the best headphones I’ve tried. The noise cancellation is incredibly effective, and the sound is really rich and detailed.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueencelynM,
Thank you for sharing your experience! We're so glad to hear that you're enjoying your WH-1000XM5 headphones. It's fantastic to know that you find the noise cancellation to be incredibly effective and the sound quality to be rich and detailed. We're proud to create products that deliver on those key features.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, amazing customizable sound in the sony app. it’s sleek it’s comfortable unless you sweat a lot at the gym. reason why this doesn’t have a 5 star review is the build quality. but i understand if it were to be anything but plastic it would probably be too heavy on the head. i had that problem with the airpod maxes and i prefer the xm5s much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound and customizing the sound using the headphones connect app. We'll take note of your feedback regarding the build quality. Your insights are greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for kids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. No noisecgets throughbthese things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.
We appreciate you choosing Sony!
Best regards,
Estefany
Great purchse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase i have ever made. really happy with every aspect of these headphones. Only small drawback is the headband, after a long movie or gamming session the head band digs into my head almost that gives a slight discomfort. other than that, its fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AaronmichaelanuroopC,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones have delivered an outstanding experience in every aspect for you. We apologize for the discomfort caused by the headband during extended use and appreciate you bringing this to our attention. We will share your feedback with our team to help improve future designs. It’s wonderful to know that, aside from this, the headphones are enhancing your movie and gaming sessions.
Best regards,
-Fred
- Pros mentioned:Weight
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how light it feels (great for long workouts). I don't enjoy having to go through the app to select noise cancellation (it doesn't show up on my audio setting within the dashboard).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaviKumar,
Thanks for the fantastic feedback on the WH-1000XM5!
It’s great to hear how much you appreciate the new lightweight design—that's a huge win for long sessions, especially for workouts where comfort and reduced bulk are key!
And you've absolutely nailed a key point about the controls. It's frustrating when a core feature like Noise Cancellation requires you to dig into an app instead of being instantly available on your phone's audio dashboard. Just to make sure you know, you can bypass the app for the basic NC/Ambient switch! There's a dedicated NC/AMB button on the top of the left earcup—Pressing that button will quickly cycle between: Noise Cancelling ON, Ambient Sound Mode (where you hear surroundings) and Noise Cancelling OFF (if you've enabled that setting in the app).
Hopefully, using that physical button makes those mid-workout adjustments much faster for you!
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good, you don't hear noise around you
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HerbertV,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones effectively block out surrounding noise, allowing you to enjoy your audio in peace. It’s rewarding to know our technology is making a positive difference in your listening experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Top Notch Headphone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, Very functional features along with good noise suppressant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Most amazing headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these a 10 I would! The noise cancelling is insane, the sound is so amazing, they are comfortable as heck. There is an app you can download and personalize the sound, it’s amazing. Only issue I ever have is they drown out too much noise- but that’s also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonF, That's awesome! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. It's wonderful to know you are enjoying the amazing features, especially when the excellent noise canceling, comfortable fit, and overall sound quality of the unit. We also appreciate you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with very clear base, would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, thanks for sharing your experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality. With industry-leading noise cancellation technology, every beat in your songs comes to life! Thanks for choosing Sony. Regards, -Dominick