Customer Ratings & Reviews
- Model:
- HP102
- |
- SKU:
- 6505878
Customer reviews
Rating 4.8 out of 5 stars with 916 reviews
(916 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the Clean Sense Air Purifier 500 for its positive impact on air quality and its quiet operation. Users appreciate its overall performance, odor removal capabilities, and convenient size, as well as its ease of use and helpful display. While some find the price a bit high and note a slight lag in the auto mode, the long filter life and sleek design are also appreciated.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From what I can tell it works as expected. I’d hoped for a dramatic reduction in allergies, but I haven’t really noticed a huge difference
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Clean Fresh Air Purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, the best Clean Air Purifier I've owned, plus an incredibly quiet and digitally attractive Designed Unit,
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Would recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for an air purifier in the mid price range. Has many features and makes a noticeable difference.
I would recommend this to a friend Rated 5 out of 5 stars
Shark air purifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact power house, sleek design, quiet fan, soft blue dusplay light serves as the perfect night light
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this garbage. After one week the sensor went out and stayed at 0, returned it for another one and after 2 weeks it did the same thing. Total waste of time and money
No, I would not recommend this to a friendRated 4 out of 5 stars
Air cleaner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for cleaning air and it’s quieter than most
I would recommend this to a friendRated 3 out of 5 stars
Not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have as much power as expected. It barely held a tissue that was right next to the fan.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean
Rated 1 out of 5 stars
Junk, do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly dropped to 0% and stopped doing anything worthwhile. Been less than a month. Was consistently at 100% prior. Seems to be defective. Will be returning.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there. Thank you for sharing your experience. We’re sorry to hear your air purifier stopped functioning properly after less than a month; that’s definitely not the performance we expect from our products. Please reach out to our customer support team before returning the unit. We’d love the opportunity to troubleshoot the issue or assist with a warranty replacement to ensure you have a purifier that works as intended. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.
Rated 1 out of 5 stars
Absolute garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. It stopped working about 5 months after I bought it. I started going into the red then would drop down to yellow and ramp back to red. I contacted shark support and got 0 help. Waste of money. I bought this one and another version and both are acting the same way.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your experience. It’s incredibly frustrating when a product doesn’t perform as expected, especially after investing in multiple models. We regret that your interaction with support didn’t provide the help you needed. Your feedback is important and will be shared with our team. If you're open to it, we’d love another chance to assist, please reach out again to Shark support at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so we can try to make this right.
Kind Regards,
Shark Clean.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Clean air & quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quiet, that was one of the most important features. I like clean air too.
I would recommend this to a friend - Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Compact and powerful. Looks good too.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: -Quiet on low to medium speed -Powerful enough for bigger rooms -Display Con: -No remote This is a nice compact yet powerful air purifier. It looks nice and fits well into my room. It runs quiet at low to mid settings. At max, while not excessively loud, it is loud enough to be disruptive. In a 200 sq ft room, low was enough to keep the room smelling nice. It’s supposed to be strong enough for up to 500 sq ft, but it’ll likely have to be run at max. It would have been better if there was a remote to turn it on, but it’s recommended to leave it on in auto mode anyway. The color display looks good and nicely designed. The front has a large display and, by default, shows your air quality with corresponding colors. The top has touch buttons for info, dimming, timer, filter life, and child lock along with the power setting. Pressing the Info button will cycle through the different types of particles detected and how long it’ll take to clean the air. The purifier will automatically detect the air quality and adjust its power accordingly. Once it detects that the air is clean, it will go into Eco mode. While testing, it did a good job of detecting the air quality. When it detected a bit of dust, it started up and the number dropped by a few. During cooking, it kicked into high and displayed red and yellow with the number in the 70-80 range. The filter life may be a bit short. I left it on auto for a week, mostly running at minimum setting and it’s already down to 98%. The filter is supposed to last 8-12 months, and replacements will cost $70 each.
I would recommend this to a friend Rated 2 out of 5 stars
Used to work great.. now not so much
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as well as it used to. I don’t know what it is. It doesn’t purify the best..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Nata,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark air purifier since it doesn't work as it used to. While we will absolutely share your feedback with the relevant teams for consideration on future products. We would like to make sure your product works as it should. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, so we can take a look further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Wonderful purifying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so easy to set up and is amazing. I couldn’t recommend more!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Does what is needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy setup and seems to work well in a 150 sq ft room.
I would recommend this to a friend Rated 5 out of 5 stars
Works amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! A little loud but that’s ok! Filter last a long time
I would recommend this to a friend- Pros mentioned:Air quality, Noise level, Size
Rated 4 out of 5 stars
Nice small attractively designed Air Purifier.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for the Shark Air Purifier with True HEPA, Microban Antimicrobial filter. I am a Best Buy Tech Insider member and I received this product for review. It is 15inches tall and 9 inches in diameter. The pros of this Air Purifier is that is a nice attractive design, it's size allows it to be placed nearly anywhere, it is extremely quiet and the filter is easy to remove and replace. No glaring cons , but read on. It has a nice digital readout that will show the air quality in general or it can be set to display the relative concentration of fine, bacterial and large particles. In auto setting it will adjust the fan speed as needed to reduce the pollutants in the air to a safe level. You can manually set the fan speed to run a constant speed if desired. It reacts quickly to any pollution. It detected dust and aerosols immediately when I spread them in it's immediate vicinity and then increased the fan speed to maximum until it tested the air as clean. It has a round filter that is approximately 8 inches long. It draws air in the bottom louvers and exhausts through the top. The filter is not washable. It has a filter cleaning setting that I didn't try. You should be able to vacuum the outer part of the filter. My impression is that although it is really quiet when set on auto and it is detecting the air quality as good, the low speed of the fan isn't really moving much air. I have two cats and when I inspected the filter after 5 days of use, I really couldn't see any cat hair, so I set the fan to 3/4 speed, which is louder, but acceptable and moves a lot more air. It's small size probably relegates it to use in smaller rooms, but it's small size facilitates being able to use multiple units and place them in discrete locations. My concern is filter replacement. I can't find a replacement filter anywhere on the web for it. This is same problem that I had with a floor standing Sharp air filter that I received from Best Buy. To this day there is no filter that fits it. Filters for my Sharp model are offered, but they are not the right size. I have concerns that this may be a Best Buy specific item and replacement filters will not be available. Best Buy needs to assure customers that filters are available. So filter replacement availability not withstanding, I would recommend this Shark Air Purifier, as long as you confine it to the advertised space that it is designed for.
- Pros mentioned:Air quality, Odor removal
Rated 5 out of 5 stars
Shark - the new name in Air Purifiers!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Air Purifier with True HEPA, Microban Antimicrobial provides amazing results for those needing help cleaning your home or office air and ensuring that you are not just getting a claim of clean, but that you can smell the difference! Intuitive, innovative, user-friendly, and just plain works as designed! I found Shark to be the answer to the issue in one of our bedrooms. We had a kid move back in from their musty apartment complex and found we had a smell that could not be found and cleared. I was skeptical that this unit could do anything about it, but tried many things including deep-cleaning the room and furniture with no results. The Shark plugged in and took over. Within a few hours the room was noticeably less smelly. After 2 days the smell was gone. The display on the unit is nice and helpful to see where you start and when you end with 100% clean. The first room I tried it in show 98% clean. 5 minutes later it was at 100%. The room in question showed 91% clean when we started. It is now 100% and the room smells great. PROS - Shark name, brand, and innovation - Easy to set up and use - Large display with easy to use and understand controls - Plug and play design (remove the inner package around the filter first) - Does what it claims! CONS - None at this time
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark air purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shark is awesome! Definitely worth the purchase!!!
I would recommend this to a friend Rated 1 out of 5 stars
Worthless Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Honeywell and a Winix at home. They both work pretty well but I needed another unit. I saw this had good reviews so I bought it. It was waste of money. It’s completely useless. It SOMETIMES picks up on odors but it doesn’t “cleans” the air at all. I moved my Winix to another room and replaced it with this one. I have since noticed more dust and dog hair in that room even though I have it running on high all day, everyday. Meanwhile, the room that the Winix is now in, is a lot cleaner.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robert,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Clean Sense air purifier. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in Los Angeles where there are fires happening right now. I thought I would be fine because I had bought this air purifier. I woke up feeling really sick and achy, and yet this purifier is showing 90%+ purified air. A similar thing happened when I first moved into my renovated apartment, I think i was reacting to the paint, and this purifier didn't help. I think it doesn't work on chemicals. Also, I tried to look up air filter replacements. Sold out on their website, but I can buy them on 3rd party websites for 1/2 the cost of a new purifier. Very scamy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello April,
Thanks for taking the time to leave a review.
We're sorry to know that your Shark Air Purifier is not reaching the 100% and you experienced issues trying to get replacement filters, this is not the experience we want our customers to have. Please reach out to our team by phone at 1-855-427-5127; we'd like to look into the unit and offer the best available resolution.
Kind regards,
Shark Clean

























