Customer Ratings & Reviews
- Model:
- RAYG1US1BLK
- SKU:
- 6506474
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and compact size of the Ray All-in-One Soundbar. Many also appreciate the bass, simple setup, and sleek design. However, some customers have expressed concerns regarding connectivity issues and the absence of a remote control. Others have noted the lack of HDMI and compatibility problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sonos sound bar pleases!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clear sound, and easy to adjust with app donwloaded on phone!
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound and quality for a smaller room. No complaints
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Ray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, just make sure you have a digital out on your TV.
I would recommend this to a friend Be careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to match with TV remote. I can only change the volume by using the app on on iPad or iPhone.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Small tv must
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing.. Really helps the audio for the small tv..
I would recommend this to a friend - Pros mentioned:Sound quality
GREAT entry into Sonos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Sound is very impressive. Sonos never disappoints.
I would recommend this to a friend - Cons mentioned:Connectivity
connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can’t connect to tv, works only with the app, and if i want to listen i have to get up and up/down the volume. for me it didn’t work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello,
While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.
If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.
TV requirements
Ray, Playbar, and Playbase require a TV with a digital optical audio output.
I hope this helps.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not as good as I would expect for the cost
No, I would not recommend this to a friendSonos Soundbar Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hdmi connection which makes connection much easier. Unit not suited for a medium sized room. It does not put out enough volume. I returned to Best Buy for a different unit.
No, I would not recommend this to a friendDon’t do it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea that I must use the app to change the volume is frankly absurd. Now the app crashes when you open it!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m truly sorry to hear about your frustrating experience with the Sonos Ray. Having to rely on an app that isn't functioning properly, especially for something as basic as adjusting the volume, is definitely not the experience we want for you.
To address the issue:
Remote Control: The Sonos Ray is designed to work with your TV's remote control, so you shouldn’t need the app for volume control. If the remote isn’t paired correctly, try going into the Sonos app, navigating to “Settings” > “System” > “Remote Control Setup,” and follow the prompts to pair your TV remote.
App Crashing: If the app is crashing, try updating it to the latest version, as updates often fix bugs. If you’re already on the latest version, uninstalling and reinstalling the app can sometimes resolve these issues.
We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through these technical issues. If these steps don’t resolve the problem, please don’t hesitate to reach out to our support team at support.sonos.com for further assistance. We want to ensure you have a seamless and enjoyable experience with your Sonos Ray.
Nawlins
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect wants you to down load an app.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work with my TV. There is no output port to plug the cord into.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're having trouble connecting your Sonos Ray to your TV. Here are some steps to troubleshoot and resolve the issue:
Check Connection Ports:
The Sonos Ray should connect to your TV via an optical audio cable. Ensure that your TV has an optical audio output port (often labeled "Optical" or "Digital Audio Out"). If your TV doesn't have this port, you might need a different soundbar or an adapter to connect.
Verify the Optical Cable Connection:
Ensure the optical cable is securely plugged into both the Sonos Ray and the TV. The cable should click into place.
Select the Correct Input:
On your TV, go to the audio settings and make sure the audio output is set to "Optical" or "Digital Audio Out" rather than the TV's internal speakers.TV Compatibility:
Verify that your TV's optical output settings are compatible with the Sonos Ray. Some TVs have settings for audio formats that might need adjustment.
If these steps don’t resolve the issue, it might be helpful to consult the Sonos support website at support.sonos.com or contact their customer service for further assistance.
I hope this addresses your concern!
Sonó bar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume to low stop work without reason bad Quality
No, I would not recommend this to a friend- Cons mentioned:Hdmi
Poor experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly difficult to set up. Bluetooth does not work. Did not come with optical cable
No, I would not recommend this to a friend Not worh the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies not have the same sound quality as the multiple other sonos devicea I own. Had to return it due to not being fully compatible with my samsung tv Cannot control volume with samsung remotes.
No, I would not recommend this to a friendSono sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my sound bar sono since March ,2 2024,up to now I’m unable to pair it with my TV
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello MoribaC,
I am sorry to hear your setup and connection to your TV with Sonos Ray has been less than stellar. I recommend trying the following: 1. Check Connections: Ensure the optical cable is securely connected between the soundbar and the TV. The cable should be firmly plugged into both the TV's optical out port and the soundbar's optical in port. 2. Input Source: Make sure your TV is set to output audio through the optical port. This setting is usually found in the TV's audio settings menu. Sometimes it's labeled as "External Speakers" or "Optical Out." 3. Power Cycle: Turn off both the TV and the soundbar, unplug them from the power source, wait for about 30 seconds, then plug them back in and power them on. 4. Audio Format: Ensure that the audio format output by the TV is compatible with the Sonos Ray. The Ray typically supports stereo and Dolby Digital, but not more advanced formats. 5. Sonos App: Open the Sonos app on your mobile device and check if it recognizes the Ray. You might need to reconfigure the setup in the app. 6. Firmware Update: Make sure both your TV and Sonos Ray have the latest firmware updates installed. Updates can resolve compatibility issues. 7. Cable Condition: Inspect the optical cable for any visible damage. If it looks worn or damaged, try using a different cable. 8. TV Settings: Check the TV's audio settings to ensure it is not set to a different audio output mode or format that might not be supported by the Sonos Ray. 9. Try a Different Port: If possible, connect the soundbar to a different optical port on the TV, or test the soundbar with a different TV to rule out issues with the "s optical output.
If these solutions still do not work for you I recommend contacting support at support.sonos.com for further assistance. I hope this helps and good luck with your device!
- Cons mentioned:Compatibility
Returned for refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned since it wasn’t compatible to our Samsung TV. Also connecting instructions were vague .
No, I would not recommend this to a friend Set up process is MISERABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning device. FAR too DIFFICULT to install. Had to purchase new device in order to get the minimum iOS. Then it wouldn't sync with my Sony TV remote. Consumer Reports says it's good; may be true...BUT ONLY IF YOU CAN GET IT SET UP.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item very complicated set up, and not comparable with other brands as far as plug and play
No, I would not recommend this to a friend Sonos Ray
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See review on non-delivery of television. If I could give a review of minus 5, I would.
No, I would not recommend this to a friend