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Customer Ratings & Reviews

$198.00
Save $131.99
Comp. Value: $329.99

Customer reviews

Rating 4.3 out of 5 stars with 721 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers enjoy the INZONE H9 Wireless Noise Canceling Gaming Headset for its amazing sound quality, comfort, and great battery life. Some customers find the price a little high, and others have noted that the microphone boom is not detachable. Additionally, a few customers have reported issues with the software. Overall, the headset is praised for its positive features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 721 reviews
  • Rated 2 out of 5 stars

    It’s fine

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like the sound quality tbh. Battery life also could be longer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not good for price

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not that good at all do not buy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 85inch,

      We regret to hear about your feedback with the INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for any inconvenience. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We’ve created the INZONE H9 to be ultra-comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the WHG900N/W:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 1 out of 5 stars

    Sony Headset

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    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound, had a lot of background noise. Returned it for a different manufacture

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Test,

      Thank you for sharing your experience!

      We're sorry to hear that the INZONE H9 headset did not meet your expectations.

      Should you need assistance, please don't hesitate to contact us directly. Email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

      Full Name:
      Best Buy Username:
      Telephone Number:
      Additional Information regarding your experience:

      We still look forward to being part of your future purchases.

      Sincerely,
      Maria Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    SONY's Amazing NC Headphones Optimized for Gaming

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall: The ultimate performance headset for your PS5 or even your PC. A high-end OEM (SONY) headset designed for the best gaming. This headset reminds me of SONY's high end noise cancelling headsets (usually made for music or phone use) but designed for gaming. Headset: While advance and packed with noise cancelling sensors, "360 spatial sound", ultra comfortable, and packing 32 hours of batter life; the headset is still pretty light. The first thing I noticed when unboxing the headset was it felt great and you can tell it has high quality materials. Even the microphone boom feels of high quality. The buttons on the headset are useful but its hard to remember which each ones does as I have to keep taking them off to see what I am pressing (I will get to know the buttons eventually). On the right there is a power button, Bluetooth button, and game/chat button. On the left side it contains your volume control wheel which includes this satisfying small click as it rotates (great so you don't turn it up or down to fast), a noise cancelling and ambient noise button, a usb c port, and your microphone boom. I wanted to make a side note that when these puppies are powered up two circles light in blue where the headband meets each headphone. Pretty cool and it matches the lighting on your PlayStation. I really like this and it just gives everything that extra premium feel. The device can stay connected to your PS5/PC through the 2.4GHz wireless dongle and also be connected to your cell phone via Bluetooth. This allows you to answer calls and use other voice functions on your phone. I find this convenient as people always call me during gaming which usually upsets the people I am gaming online with. Not anymore as I can keep my eyes on the game and speak to who I need to. The speakers are awesome. So clean, crisp, and booming in action. These are the best words to explain what is happening in your ears. The noise canceling is amazing and does a fantastic job. Having no background noise bleeding through really keeps you focused in gaming. I did find out though by hitting the NC/AMB button there is multiple levels of noise canceling. Wow does the highest level of noise cancelling really cut out all the noise. Need to hear around you? Click that NC/AMB button (once after the highest noise canceling level) and you can hear everything around you. The noise canceling is just like Sony awesome NC headphones. Download Sony's "360 Spatial Sound Personalizer". You won't regret it and to me its a must! The app has you take pictures of your ears then analyze! Taking pictures of your ears sounds funny and possibly hard but Sony makes it simple to do through the app and it guides you how to do it yourself with an auto or manual shutter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tstall, Thank you so much for sharing your impressive experience so far with your new INZONE H9 headset. We're so happy that you are enjoying the superb sound quality, amazing noise canceling feature, and you like that you can connect these H9 headphones to a PlayStation/PC via the USB dongle and then to your phone via Bluetooth for phone calls or voice chat at the same time. Glad to know you're utilizing the Spatial Sound Personalization as well.

      Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Worth the money for PC/PS5 gaming.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly game on my PS5, rarely on a PC so this review will focus on the use with PS5. When I bought my ps5 I also bought the pulse 3D headset, because it looks like it should go with the PS5. I stopped using it long ago because the quality wasn't great. Lots of crackling, connection issues and the fact that the ear cups let in lots of sound didn't work for me. The INZONE H9 are what the pulse 3D should have been. They're built well, look great and performance is above average. You still need the USB dongle to use these with PS5 (still strange in 2022). The headset charges using usb C. The headset shares the same white color that current ps5's have from the factory so it's aesthetically pleasing if you display your ps5 on the wall and want to display matching headsets to go with the controllers. The attached microphone offers a mute option when flipped up and activates upon lowering. The volume, power, chat/game volume and switch for ambient, noise cancelling is pretty easily found on the headset and will eventually become second nature. The sound on these is great. The noise cancelling offers similar quality of noise cancelling offered in other SONY products. I personally think that Sony has some of the best noise cancelling in the industry and still use their years old products over others. Ambient mode is helpful if you have a baby or sounds you need to hear outside of the game you're playing. I can easily hear questions my son is asking me without having to remove the headset and put them back on. I am able to connect these thru bluetooth on my phone simultaneously while playing ps5, pretty cool if you want to listen to a podcast or jam out to your own playlist. The sound quality while gaming is great, possibly some of the best i've had. I can hear steps coming from left and right and at different levels up and down. Adjusting the sound of the game/chat is important when laying fps and this headset makes it easy. As I said earlier, the noise cancelling is excellent. You may pick up some loud sounds while using these but for the most part, noises are in fact, cancelled. The headset is comfortable and because of the size of ear cups, does not stress the ears. In my opinion, it's not too heavy and not at all uncomfortable. It feels like it is made with quality in mind. The ear cups and head band both have a soft synthetic leather feel that grip your skin slightly better than other cloth versions. The battery boasts a 32 hour single charge lifespan. My guess is that get's lower the more you use the noise cancelling, but the battery has held up great for my limited use. Highly recommend these to anyone looking to step up their headset game for the ps5 and PC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi charliehustle77, we appreciate your 5-Star rating! We're also glad that you are enjoying the sound quality of your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Poor quality control for a ‘premium’ headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these in December, the fake leather band on top is already coming apart when the headset was treated with absolute care. A joke that this is obviously a design flaw and Sony doesn’t honor it within their warranty. Will never purchase another Sony headset again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicholas,

      We're sorry to hear that you're having issue with this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the INZONE H9 (WHG900N):

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 1 out of 5 stars

    Don’t buy

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    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two headsets and both have mic issues after 3 months of use maybe 10 hrs play time a week.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinM,

      Thank you for the review. We're sorry to hear the microphone issue with your headphones. We need more details regarding your concern so we can provide accurate troubleshooting to resolve your issue. For further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 1 out of 5 stars

    Not worth the cost.

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    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been thriugh 2 pairs and nothing but audio cutting out. There is nothing wireless near the PS5 that would cause interference. Have gone back to the standard PS5 wireless headset which perform fine in the same location.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KSR1971, Thanks for sharing your experience with the Inzone H9 Wireless Gaming headset. We're sorry to hear that you are not satisfied with its performance. Please check the link below. It contains steps you can perform to resolve your issue : https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html

      We want to make sure you’re taken care of. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My Favorite Headphones Ever

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my Sony Inzone H9 Wireless Headset a few days ago and I couldn’t be happier. My first impression on opening the box was good. It’s well packaged without wasted material. The headset is a bit on the larger size. They are VERY comfortable. I am a big fan of the engineering that went into the design of these things. They are aesthetically pleasing and very comfortable. So it was time to charge them up and give them a try. I downloaded and installed the Inzone Hub app. To get the most out of these headphones you need this software and need to enable spatial sound. There is a solid basic equalizer and control over the noise cancelling option. I would say that all in all its pretty solid software. After a bit of charging and having the software installed and the headset paired to my PC it was time to have some fun. Come with me and you’ll be in a world of pure imagination. This line from Charlie and the Chocolate Factory kept running thru my head. I didn’t start testing my headphones out by gaming as I had planned. I went to YouTube and searched 3D Audio. My mind was blown. Video after video of remixed classic music or sound effects and I just couldn’t stop listening. I gave them to my girlfriend to listen to for a bit and she didn’t want to give them back! Once I got them back I did settle into a night of gaming. Rode some roller coasters, battled some orcs and played some baseball. These headphones are amazing. Every once in a while I want to rate something 6*s. This is one of those times. They up the gaming experience it a really fun way. The sounds of the games never felt so 3 dimensional…so REAL before. For me, these things are just about perfect. They also have really solid battery life and a great noise cancelling feature. The microphone works very well. There isn’t a single thing bad to say about these things. They are a bit expensive, but this is one of those cases where I think the level of quality makes it worth it. If I had a friend looking for some high level gaming headphones I would absolutely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MountainLiving, That's great! We're glad to hear that! We’ve designed our INZONE H9 headset to bring your game soundtrack to life. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. We’ve created the INZONE H9 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. Thank you for giving the product a perfect rating! Jay Sony_US

  • Best Buy Employee

    Rated 1 out of 5 stars

    Do not buy

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to use the worst mic ever you found it. This thing sounds horrendous not to mention the mic quality is terrible. Don’t even get me started on the fake leather for the ears this thing should be worth at highest 50$

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stewart,

      We're sorry to hear about your issue with the microphone quality of this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. If you are using the INZONE Hub software, you can adjust the level of the Sidetone function on the Sound Settings → Sidetone. When you raise the boom microphone, the microphone is turned off, the Sidetone function deactivates, and the voice chat sound will be muted. Noise Canceling is only available for INZONE H9. Please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the INZONE H9 (WHG900N):

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 1 out of 5 stars

    Two thumbs down..

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage, not very loud, no party mix option via head set.. and once the usb is plugged in, it takes over everything.. not allowing you to switch between headset and tv..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyO,

      Thank you for the review and your feedback is greatly appreciated. The sound quality will depend in the source that you're playing. We recommend using the INZONE Hub software to adjust equalizer, Spatial Sound and other audio settings for your headphones. We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00279252

      For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Best Buy Employee

    Rated 1 out of 5 stars

    Terrible.

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than pulse 3d headset and is 200 dollars more. Noise cancellation is also terrible for ps5 and no option to turn off Mic overlay. Why sony… why so much wasted potential with this headset

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, We regret to hear that the INZONE H9 did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible.

      If the effect of noise canceling isn't sufficient, please try the following:
      Make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”.
      Put on the headset snugly to a comfortable position.
      The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices.
      For optimum performance, please ensure the software is updated to version 01.002.005. We'll also take not of your feedback regarding the microphone.

      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 1 out of 5 stars

    Bad please don’t buy

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to expensive and feel really cheap likely really really cheap and don’t get me started on the audio it was terrible

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardR,

      Thank you for the review and we do apologize for the inconvenience .The sound quality will depend in the source that you're playing. We use premium materials with our headphones just like the soft headband cushion and synthetic leather ear pads for wearing comfort. The headphones has a unique shape that allows it to reproduce extremely high frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. We recommend using the INZONE Hub software to adjust the Equalizer, Spatial Sound, and Dynamic Range Control for better audio experience.

      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

      For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 1 out of 5 stars

    Poorly made

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    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not get these. I bought these for my husband twice, and the mic stopped working both times

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MalkiaZee, We are sorry to hear that you are experiencing issues with your Inzone H9. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to isolate the issue.

      While connected to a game console (computer or PS5™)
      • Check that both the headset and the connected device are turned on.
      • Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
      • Make sure the in-game voice chat output setting is set to [INZONE H9 / INZONE H7 - CHAT].
      • Check the call settings of the in-game voice chat and video calling application.
      • If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
      • Adjust the GAME/CHAT (game/chat balance) button to the chat side.
      • Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer.
      • When connected to a computer, adjust the microphone volume with “INZONE Hub”.
      • Connect the headset to the USB transceiver again.

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 2 out of 5 stars

    Not worth the money sorry

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return them within 24 hours its a late review but the things i notice right away is that any noise in your background IF your in a party or in a multiplayer lobby or streamjng they will hear it clear on their end which is annoying if they’re trying to concentrate so if you play any battle royale’s not recommended  and when you’re playing a battle royale, and you hear footsteps, it sounds like you hear a lot more than what there is sounds like there’s too much going overall save your money and wait for some Astros to come out in 2023 (if they do)

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crazyvirus, we're sorry to hear that you had returned you SONY unit. We understand your issue with the ambient sound being too loud when using the boom mic. It is recommended to check the links below for this issue:

      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282862

      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279889

      We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      We hope you consider SONY again. ~Earl Sony_US

  • Rated 1 out of 5 stars

    Worst Sony/PlayStation headphones I’ve ever had

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these for less than 6 months and the started to fall apart. Absolutely ridiculous for the price. Don’t refused to refund or fix. Would not recommend to anyone ever.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinS,

      We're sorry to hear about what happened to the INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for the inconvenience. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the INZONE H9 (WHG900N):

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 1 out of 5 stars

    The worst headset of all time, especially for the

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst headset I’ve ever had. I can’t believe they’re charging 300 for this piece of crap. Sonny, I’ve lost all faith in you. You’re the worst. Sony is horrible.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulL, We're sorry to hear that you're having issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the INZONE H9 (WHG900N):

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Gaming Headset for PS5

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these for a little over a week with my PS5 and various games but mostly GTA Online. This is my first gaming headset and it's outstanding! The sound is crisp and clear and the 360 spatial sound makes it feel like you're in the game. Noise cancelling blocks out external sounds and the microphone comes through loud and clear on the other end according to friends. Comfort wise, these are large but they are comfortable for long use and the ear cushions are replaceable which extends the life of the headset. That's a nice feature considering the price but would be even better if they came with 1 free replacement set. The external controls are easy to use and to find by touch. I also like the ability to mute the microphone by simply flipping it up. Setup was easy with these being Sony. I plugged the USB stick into the front of my PS5 and they paired immediately. If you're worried that having a USB stick on the front of your PS5 ruins the look, this has a cool white LED ring that mimics the look of the PS5 lights, so it fits right in with the unit. Over a 7-8 period using these for probably 15 hours, I've only lost 1 bar on the battery meter, so the battery life is legit. Overall, these have improved my gaming and are a high quality headset that I would recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cusedice, That's great! We're glad to hear that! With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Son loves it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. He uses it everyday while playing online.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimi, We're glad to hear that you love this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My Best Headset Yet!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have a lot of expectations for this one, and I thought it would be a decent headset, but not what I've come to know after using them for a few days! I don't like the look of them, because it seemed like Eskimo earmuffs, but the sound and the comfort are unbelievable! I wish I had whatever's used in these headphones for my Bluetooth headset. The clarity is unbelievable, and the noise cancellation feature is probably the best in any headphones I've ever had for gaming system so far! When I was online playing a four-player game with a few of my family members, they said I sounded like I was in the same room with them. I wanted to see how long I can use the headphones without recharging, and I clocked in a total of 31 hours before I had to plug it up for a recharge. The microphone felt a little bit cheap, but I love the fact that you can just flip it up to mute it, and flip it back down to be heard. I really love how you can hear detailed sounds of the zombies in the game I was playing! This is definitely a must-have for any hardcore gamer who loves small details like hearing smallest sound in the game that you would have missed on regular TV speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boogie2525, We're very grateful for this positive feedback! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for sharing your positive review! Jay Sony_US