Customer Ratings & Reviews

Greetings Jesus, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Be sure to take a look at the article titled, "How to wear your Samsung earbuds" for some helpful information regarding getting the perfect fit for your Buds. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

Hello there Yohinus, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Buds2 Pro, however, we need more information than we currently have available before we can do so. Please feel free to reach out to Support at your leisure for further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra

Hi Stephanie! Thank you for your honest feedback, which is invaluable to us as we strive to enhance our products. The Buds2 Pro include an additional bud tip to assist users in finding the most comfortable size. We advise the following steps for correctly using your earbuds:
1. Ensure that the earbud tips are properly attached before wearing them.
2. Insert the earbuds in the direction of your ear canal for maximum comfort and the best sound quality.
3. If necessary, make adjustments by rotating the earbuds, and consider trying different sizes to achieve the best seal.
If you have any further concerns or inquiries, please feel free to contact us at Support. -Kelvin

Hey Luzelena! We really appreciate you taking the time to share your experience with the Galaxy Buds2 Pro with us. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. If you wear your earbuds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. You can use the Galaxy Earbud fit test if you're not sure that you're getting the best possible sound quality and active noise canceling. In the Galaxy Earbud fit test, while wearing the Galaxy Buds2, speakers in the earbuds emit a chime sound into the ear to detect and calculate bouncing sound that escapes through your earbuds for any sound loss. An ear tip showing the least sound loss would be recommended as the best fit. Follow the steps below to test your earbuds. Launch the Galaxy Wearable app on your mobile device and tap Earbuds settings. Tap Earbud fit test. Wear both earbuds in your ears, and then tap Start. The earbuds will emit a sound and the test will begin. If the results on the screen say you need to adjust your earbuds, try adjusting your earbuds or changing the ear tips, and tap Retry to start the test again. Now test your headphones to make sure everything is functioning properly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please do not hesitate to reach out to us at Support so that we can look into a resolution for this. -Kelvin

We appreciate you reaching out to share your feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides a 360 Audio experience on Dolby Atmos. These buds are also built smaller and lighter than ever before for a secure, comfortable fit. We're glad to see that you've enjoyed the sound on these buds. The Buds2 Pro comes with an extra pair of ear tips to help users find the best fit for them. You may need different size ear tips for your left and right ears. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. It's important to wear your Galaxy Buds2 or Galaxy Buds2 Pro properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort and sound issues, and makes them more likely to fall out. The earbud fit test in the Galaxy Wearable app will ensure your buds fit correctly. On the phone that your buds are connected to, navigate to and open the Galaxy Wearable app, and then tap Earbuds settings. Tap Earbud fit test. Tap Start. Place both earbuds into your ears, and then tap Next. The buds will chime for a few seconds, and then the app will display your results. It may say “Poor fit” or “Good fit.” Continue running the fit test and making adjustments as needed. If you have any further concerns or questions, please reach out to us at Support. -Kelvin

Hi there Dfisherman, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to use touch settings for all of your needs. This device can skip to the next song with a double tap, triple tap will restart the song. The Samsung Wearables App can adjust the touch settings as well and help you determine which settings are most important to your needs. We appreciate you being a Samsung customer. -Elizabeth

Hello SiSenorita, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how confusing it can be to have a new device and learning the new features and functionality. You can absolutely use the ANC feature of this device with any phone. Changing the sound profile from ANC to ambient sound you simply tap and hold on the bud while connected until you hear a tone and the sound profile changes. Thank you for being a Samsung customer. -Elizabeth