Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Struggles with live video casting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it struggles on YouTube live videos & casting from phone is a bit of a hassle, other than that its perfect for a Non-Smart tv.
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku is difficult to use and it did not have the access to Fubo.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have just gotten a Apple Tv -- this thing works okay, but apple tv app always logs out and you have to restart for the app to work -- very annoying. Also, this remote will not turn on/off tv or adjust volume, so you need to get the upgraded remote if you only what one remote.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Riley. Thanks for sharing your input! We understand how you feel, and we're here to help. Please check the latest version of the app to ensure it's up to date. You may also try to remove, restart, and reinstall the app. Also, some devices have a Simple Remote that doesn’t have TV controls (Power and Volume), so you'll need your TV remote for those functions. The only new Roku devices available are the HD Roku Express and non-plus(+) models that typically come with a Simple Remote. We recommend the Roku Voice Remote to control your TV's power and volume with the Roku remote. For a comparison of remote features, please visit https://www.roku.com/products/accessories/compare. If you have further questions or need assistance, contact us at https://support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Roku express
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for basic streaming. But, for a better streaming experience I recommend the Roku ultra or Roku 4K. Also, this one does not power the TV off and on.
No, I would not recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like our roku. I have been noticing our tv turns itself on several times a day since adding the roku. I’m not sure if it’s a coincidence or something the roku is doing.
I would recommend this to a friendOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person did nog know the merchandise well. Had I known the difference and for the dlight increase in price, I would have bought the 4k+.
No, I would not recommend this to a friendFair Price !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for getting Streaming services to you TV Cheap. Even works on low Res TVs . Great for kids room or a gift. although There are bigger better ones with faster OS
I would recommend this to a friendCan’t use with 4K
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this when I purchased it but it’s outdated now and if you wanna use it with 4K you need to buy the upgraded one I just use a smart TV instead less wires
I would recommend this to a friend- Cons mentioned:Remote control
Very disappointing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it once a few months ago. I pulled it out today to use it and the remote does not work. No way to contact Roku on their website. Only online information for help. I tried everything about the remote recommended and it states as a last resort to buy another remote. Go to the website and remotes are $20.00. Might as well buy another Roku for that much. Lousy support wit Roku.
No, I would not recommend this to a friend It's a ROKU
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I don't like is there is no voice search, typing is a pain. And you can not turn it off like you can with the ROKU 4. No frills but might be good for traveling.
No, I would not recommend this to a friendGood for non smart TVs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I wanted to turn my non smart TV into a smart TV unfortunately I didn’t have enough HDMI ports on my tv to make it work, so I took it back.
I would recommend this to a friend- Pros mentioned:Ease of use
Good Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very reasonable price for this product. Very easy to operate
I would recommend this to a friend Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have slower internet. If i leave this plugged in it always seems to be doing something online and slowing down speed else where.
No, I would not recommend this to a friendFiguring Out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It might be me but I am still trying to figure this Roku. I do not need many channels but the ones that I like I have not been able to get them.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Angie, thanks for taking a few minutes to share your feedback with us. We're glad to know that you're enjoying your new player overall.
As a tip, you can organize your home screen channels according to your preferences! Use the * button on your remote when highlighting the channel to relocate your favorite channels. Move your most-used channels to the top of your home screen for a more personalized experience.
To add more of your favorite channels, check out our helpful YouTube tutorial here: https://youtu.be/Wj0UyR4NpU4. And for more helpful tips and tricks for using your new player visit us online at https://support.roku.com/category/200889378.
Happy Streaming!
Roku customer Advocate
unnessesary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hardly ever use it,not very simple to use for the elderly
I would recommend this to a friendWOrks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked. No complaints. Wish cords were longer and hdmi better quality
I would recommend this to a friendRoku not accepted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to load my ROKU into my computer or even my Smart TV. I tried to enter my registration data and it would not accept it.
No, I would not recommend this to a friendGreat to watch my favorite shows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great streaming services. Very fast and easy setup.
I would recommend this to a friendUI is slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software within itself is slow and not user friendly
No, I would not recommend this to a friendSent back
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with a TV. The TV stand didn’t fit so I had to return it all. Ended up with a roku TV that I’m happy with.
I would recommend this to a friend