Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Roku Express
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Roku but many times it doesn’t work. It has to be reset often.
No, I would not recommend this to a friendRoku review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always losing signal. Not a good device. Would not recommend it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles. We'd recommend ensuring that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Roku works but we live in a rural area so reception can vary.
I would recommend this to a friendget a firebrick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wasn't the biggest fan. Ended up just going and buying a firestick instead.
No, I would not recommend this to a friendlow end product especially remote incomplete inst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works for what I wanted but should have upgraded to higher end product
I would recommend this to a friendgreat for lost remote replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average. The battery back comes off easy and gets lost. That's disappointing.
I would recommend this to a friend- Cons mentioned:Remote control
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for three months and now does not work at all. Remote has major issues and will not work properly even with brand new batteries.
No, I would not recommend this to a friend blinks on & off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was alright it has a mind of its own turn on and off when it wants
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it he has a lot a movies he watch on it all day and night
I would recommend this to a friendMy husband is not technical so difficult for him
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to know more about Roku to use efficiently. I need short cuts.
I would recommend this to a friend- Cons mentioned:Remote control
very unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very upset with this purchase. I was unaware that the remote didn’t have volume buttons and the roku plug in moves very slow. it literally was a waste of money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Katt! We're sorry to hear the remote didn't meet your needs. If you're looking for an Enhanced Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have the Enhanced Voice Remote included, choose from the Premiere+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
We hope you're enjoying your new Roku player. Happy Streaming!
Roku Customer Advocate
Ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More apps than my new lg tv. But looses connection quite often.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and looks amazing on a 4K T.V. Would recomoned for anyone who doesnt have a smart T.V.
I would recommend this to a friendRoku Easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing how easy it is to install Roku. Even better, i ordered on BB and picked it up the next day!
I would recommend this to a friendOld man can’t make it work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am just not digital oriented. My grandson installed and it worked while he was here. I did not learn then how to make it work. I need a knowledgeable person who can visit and insure all of my electronics work and I am trainef
I would recommend this to a friendOnly okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Apple tv and in my opinion it is worth the difference
No, I would not recommend this to a friend- Cons mentioned:Remote control
Roku remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if could give this item 0 stars i would. I bought 2 remotes and both stopped working in less than a month of buying them
No, I would not recommend this to a friend Good, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the extra money to get the next model up. Overall good
No, I would not recommend this to a friendnot as easy as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.limits availability - not easy to set up - needed a lot of help
No, I would not recommend this to a friendGreat Option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition for our cabin. We can get movies, local news, etc. Much less expensive than DISH.
I would recommend this to a friend