Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Works good .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just fine,no problems. We want local channels and didn’t get that.
I would recommend this to a friendpiece of junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product. Charges show on the credit card for now reason. No responses when calling in complaint waist of money
No, I would not recommend this to a friendSlow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a while to charge. Too slow. When I turn it on it take a few minutes to load the ROKU page. I wish I can return it.
No, I would not recommend this to a friendPoor Produc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars not worth the money. Should’ve spent a few more dollars for a better product.
No, I would not recommend this to a friendDoes not provide all the features I wanted.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Disappointed!!! I would not purchase another one. I would not recommend for use or to my friends and family.
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item does not come on, it’s defective. Try plugging it in different outlets.
I would recommend this to a friendits great if it remain connected to your wifi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2 of this one of them stops working! cannot connect to wifi!
I would recommend this to a friendTerrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs 5g support, the range from the modem to this device is really bad.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Express is a streaming player that connects only to 2.4 GHz wireless bands only, which is a great solution for many customers.
There are other Roku streaming players that can connect to 5 GHz bands when the environment requires it including the Roku Streaming Stick+, for those who want a portable form factor with a long-range wireless receiver, and Roku Ultra which even offers an ethernet port. There is also a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare.
Hope this helps!
Roku Customer Advocate
Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signal Terrible unless hooked up next to router. Don't buy. Returned next day. Buy a Roku tv.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles. Based on your description, it sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you still have the device and are continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity
This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Unhappy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been disconnecting from my internet so I’m not happy with it at this time
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nancy, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. You'll also want to be sure that it is within range of the device and you could try restarting your Roku device and router.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your wireless connection is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
- Pros mentioned:Ease of use, Price
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, loads of streaming options, fast, and easy to use. For my needs Roku was perfect and the remote doesn’t need to point at the tv to work which comes in handy when I’m feeling lazy.
I would recommend this to a friend No use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to hook up when you don’t have a smart/lcd tv.
No, I would not recommend this to a friendCheep Roku
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets very hot and sometimes sticks onIt doesn’t often do what it supposed to
No, I would not recommend this to a friendDidn’t like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well and was difficult to figure out. X
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but problems with this. The roku stick was better.
No, I would not recommend this to a frienddont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told i would have to pay 69.99 to get it set up when i bought it
No, I would not recommend this to a friendDo not like the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No fault of Best Buy,but this product does not work as well as a Apple TV.
No, I would not recommend this to a friendGreat movie streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it i see good movies on Netflix thank you with family and friends
I would recommend this to a friendPoor function
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return item not good service no good picture and long periods of buffering
No, I would not recommend this to a friendTerrible device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it at Christmas and less than a month later it just quit working.
No, I would not recommend this to a friend