Customer Ratings & Reviews
- Model:
- S810-ST-SB-US-153-BBY
- SKU:
- 6520487
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery lifeCons mentioned:Volume
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is too low- connection is bad- keeps a charge for two days or more
I would recommend this to a friendBrand response from Shokz
Posted .Hi Chell - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you!
Workout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and practical, great sound comfortable to wear
I would recommend this to a friendThey're ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality isn't bad but if the volume is up too loud they tend to vibrate. My biggest complaint is the battery life. The description claims '10hrs' but I get maybe 4 if I'm lucky. My guess is I just got a pair with a faulty battery.
I would recommend this to a friendGreat sound, lacks quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and excellent customer service, but these headphones repeatedily fail. While I appreciate the warranty, I've owned four pairs now and all have had issues (mostly charging problems). I bought this pair in Apr 2024 and have already made a warranty claim (Nov 2024).
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Eric- Shokz here! We greatly appreciate your feedback, and we're very sorry to hear this has been your experience. Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, we kindly ask that you remove Shokz from the charger once the light turns blue/green. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
- Pros mentioned:Sound quality
Shokz - OpenRun Pro Premium Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, very impressed with the quality and sound of these headphones. Look great, would definitely recommend!
I would recommend this to a friend Mediocre performance at an eye watering price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these for five runs of 5miles or more. They are fairly comfortable and don’t bounce around as much as I thought they might. In the end I decided these were subjectively worse than my AirPods Pro 2 and Beats Fit Pro in transparency mode. The sound quality for music was noticeably poor with a lack of bass and mids. At this price point there is no room for this amount of compromise so I returned the headphones.
No, I would not recommend this to a friendFatiguing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are weird. I mean, they are bone conduction, so the bass is virtually non-existent. However, they boosted the bass on this model from before, so it vibrates heavily against your skull and causes fatigue. And God help you if you're ticklish. The sound quality is mediocre. Overall, I think bone conduction is a gimmick.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro! Since this order was fulfilled by Best Buy, if you decide these are not a good fit for you, we kindly ask that you reach out to their Customer Service directly so they may assist you with a return. Thanks!
It stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The + button is stuck so the headphones are not working. Im going to try to return them.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I have no issues with the bass, or the clarity for music or for calls. the microphone is great.
I would recommend this to a friend They're OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these because I was looking to replace my Jaybird Tarah Pro due to being discontinued. Love the concept but they just Don't play loud enough for me. Sadly I will be returning them asap.
I would recommend this to a friendCEO of The Montgomery Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open Ron used to be my favorite, but I see that there are other products on the market that are better
No, I would not recommend this to a friendIts okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not really wow me. Some what uncomfortable at times. Don't expect surround sound out of these. These connect weird as well. Sometimes have to disconnect Bluetooth and then reconnect.
No, I would not recommend this to a friendNot Happy With Best Buy's 14 Day Return Policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great idea for headphones. Unfortunately, they hurt my ears when I run with them. It may be because they are too big. What's even more disappointing is that when I went to return them, I discovered that I mist the return window which is only 2 weeks. Most places give you 30 days and I was very surprised Best Buy only gives 14 days. A big reason for the low rating.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on the market! Hands down, these are a must for work atmospheres & running in public!
I would recommend this to a friend Tinny - Weak - Fussy - Not Worth The Money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I tried these in the store, they seemed to have good volume, decent base, and were comfortable and easy to wear. When I got them home and charged up, the sound was tinny and weak. At maximum volume it was still what I would consider "usable" volume, but the distortion was notable and ruined the sound quality. No matter how I positioned them or attempted to adjust them (I don't think these are actually adjustable at all), the sound quality was only made worse regardless of what I did. I paid nearly $200 for these and they have the same sound quality as a $30 pair of wired ear buds. Not worth it.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Jim- Shokz here! We're sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we have a 45-day return window. Please visit our website, click "Support" and "Return Center" to begin a claim. Thank you!
Good but calls are bad with wind
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is ok except while cycling in moderate wind no one can hear me in calls. They hear loud static. Currently talking with support who has admitted this issue and I may have to return them if a fix is not shortly available.
No, I would not recommend this to a friendHeadphones were very comfortable but the sound on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were very comfortable but the sound on my external ear was weird at first took some getting used to but in the end I didn’t like them
I would recommend this to a friendGood Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are an excellent choice. I got the bone conduction headphones because the in ear type always seem to come out of my ears, even the type that hook around the ear. No problems like that with these. The sound quality is great. I walk four miles a day with them and can get two days use between charges. So, about five hours, probably I would get longer battery life but most of that time is talking on the phone.
I would recommend this to a friendThey are ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You dont get great sound since they dont go inside your ears. They are good for hearing your music but also hearing the outside surrounding noises.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi! Shokz here. Thanks for your deep review of the OpenRun Pro Open-Ear Sport Headphone.OpenRun Pro features Shokz’ signature open-ear design and delivers all-day comfort. We want you to enjoy your training and stay aware of traffic, pedestrians, cyclists, and more with OpenRun Pro. If there is anything we can do to improve our product. Please contact us at hello@shokz.com with the following details: name, Best Buy username, telephone number, issue or suggestion. Your precious suggestions are invaluable for us to become a better Shokz. Regards
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy it again I don't like how they feel on my ears
No, I would not recommend this to a friend