Customer Ratings & Reviews
- Model:
- LRYKC2606S
- SKU:
- 6532704
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.
This summary was generated by AI based on customer reviews.
Nice features i
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice time frame could be better app features helpful
I would recommend this to a friendNo Fridge Received-Terrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Safe to say that we will never purchase an appliance from Best Buy again after the headache that we have gone through regarding the delivery service. We have lost their trust. We ordered our refrigerator from the outlet store over a month ago now and we still have not received it. We have scheduled the delivery 8 times and twice we have emptied and prepped our old refrigerator for movement and they never came. After the first attempt, we were told that the fridge was damaged and was not repairable and that we would be getting a new refrigerator. On the 7th attempt, they said again that the fridge was damaged and we were ready to go. We have called and chatted with customer support several times and the service rep had promised us that we would get the fridge on the next delivery and we still don't have it. We are now on the 8th attempt and still no refrigerator, we'll believe it when we see it. Now, this is looking more like a scam and that Best Buy never intended on delivering to us a new refrigerator. Perhaps the whole outlet store is a scam. I never took Best Buy to be a scam place. I have been a longtime Best Buy member for years and never had terrible service with them until now. Their service has degraded considerably. I don't know if I will ever shop with Best Buy again after this ordeal. I can no longer trust Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We sincerely apologize for the frustrating and disappointing experience you have had with Best Buy's delivery service for your refrigerator purchase. We understand the inconvenience and stress this situation has caused and we are truly sorry for the repeated delays and lack of communication. Your feedback is important to us and we will make sure to escalate your concerns to the appropriate team at Best Buy for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buyers beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item and was on sale a few days later for 20% off. Contacted price match department who confirmed unit was on sale for 20%. Was told getting refund over and over again. Finally told by best buy to beat it and no fund refund. There is no accountability. I even have documented saved chats from the agent and still to me to beat it. I will never buy another item here. Buyers beware!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Thomas, thank you for sharing your experience with the LRYKC2606S refrigerator. We appreciate you taking the time to detail what happened, and we understand how important it is to feel confident in your purchase and the support you receive afterward. While pricing and refund policies are managed by the retailer, we want to make sure you have access to all the resources available for your LG product. Still, if you need assistance from the retailer, you may contact Best Buy's Customer service 1 (888) 237-8289. If you’d like us to assist further or help clarify anything, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
-Avril
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed was suppose to give these as a present to my wife for her birthday and it never got deliver to later find out that the delivery had been canceled. so no way to rate it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Candelario. Thank you for reaching out to us about your LG Refrigerator (LRYKC2606S) model. We understand how meaningful it is to plan a special gift, and we appreciate you sharing the delivery issue with us.
For delivery-related matters, the best step is to confirm the order status directly with Best Buy customer service at 888-237-8289 or delivery partner where the purchase was made, as they manage shipping and cancellations. If you’d like us to assist further with your unit or help coordinate next steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can look into this more closely. ^Juvy
Not what I want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get used to lift my hand up or doing to open the doors. The mirror gets dirty and it is not easy to clean.
No, I would not recommend this to a friendHorrible customer service, didn't honor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Woke up one day to a flooded kitchen floor: it was leaking from the water / ice dispenser. That was 1 year and 4 days after the purchase: LG refused to provide warranty. The lady on the phone, rude of course, kept repeating that the product was out of warranty for 1 week (one week has 7 days, not 4). She also kept telling me I should have purchased extended warranty. This is not just horrible customer service, but also a horrible product: a $3k fridge should last for many years without issues.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kleber. Thank you for sharing your experience with us. We understand your concern about discovering water leaking from your LG Refrigerator (LRYKC2606S) model, especially just days beyond the standard warranty period. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
In cases where water is leaking from the dispenser, we suggest checking the water line connections at the back of the unit to ensure they're secure and not damaged. Additionally, inspect the dispenser area for any buildup or cracks in the tubing that may be causing the leak. It's also helpful to turn off the water supply to the refrigerator to prevent further leakage while assessing the issue. For additional information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-water-leaking-from-the-dispenser--1339008966664.
We’d still like to look into your case further and explore any possible solutions we can offer. Please send us a private message on social media @LGUSSupport so our team can gather your details and assist you directly. We value your feedback and look forward to turning this around. ^Juvy
Good except unstable on floor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy everything about this fridge except it’s not stable on the floor. It shakes and squeaks each time the door open and close.
No, I would not recommend this to a friendAvoid LG
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft ice broken after 6 months 4 attempts to resolve with LG and I am only left with frustration to date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ReneeS. Thank you for sharing your experience with us. We understand your inquiry regarding the craft ice feature on your LG refrigerator LRYKC2606S. We want to assist you further and ensure this issue is properly addressed.
https://www.bestbuy.com/site/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-printproof-stainless-steel/6532704.p?skuId=6532704
Please send us a private message on Social Media @LGUSSupport so our team can review your case and explore possible solutions together. We appreciate your patience and look forward to helping you. —Renzo
Too Soon to Know
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too early to tell in the refrigerator, since we do t have the product yet. But, it looks promising from all of the other reviews.
I would recommend this to a friendBad Tasting Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the fridge but the ice was un-usable, very bad taste as ice would melt in drinks. Look of the fridge and other features were great, had to return.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thanks for sharing your feedback with us. We’re glad you liked the LG Refrigerator (LRYKC2606S) model, regarding it's design and features, but we understand that the ice quality did not meet your expectations. We strive to provide reliable, high-quality products and ensure a smooth experience. If the ice has a bad taste, we recommend dispensing and discarding the first few batches after installation and running at least 2 gallons of water through the system. Additionally, ensuring the water filter is properly installed and replaced every six months can help. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to help. ^Juvy
Always cleaning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door with window is always dirty with hand prints.
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very nice and very spacious I really like it,
I would recommend this to a friendDo not shop here. They are incompetent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned a appliance and they are rude and unhelpful. Always want you to call corporate for belp!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding the LG Refrigerator (LRYKC2606S) model. We understand your concern about the difficulties you’ve encountered with your return and the customer support you received. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
We want to make sure your concerns are addressed properly. Please send us a private message on social media @LGUSSupport with your order details and any relevant information about your return experience. We’ll make it a priority to get in touch with you and resolve any outstanding issues. ^Juvy
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No shelf space for big things, ice maker is slow water still tastes like chemicals so water tastes terrible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Michael! Your new refrigerator's water definitely shouldn't taste bad, and we've included a link with relevant info below. If the issue persists after following the troubleshooting there, please be sure to reach out with the second link below, and it'll be our pleasure to help! https://www.lg.com/us/support/help-library/ice-has-bad-taste-refrigerator-CT10000021-1338395601671 https://www.lg.com/us/support/contact ^Ian
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for 20’ of hose for water hookup and they brought 6 and said they couldn’t do it
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience with the LG Refrigerator (LRYKC2606S) model. We understand how important it is to have the right setup for your appliance, and it’s frustrating when expectations aren’t met.
For the water hookup, we recommend contacting the retailer or service provider directly to discuss the discrepancy regarding the hose length. They may be able to provide a solution or assist with acquiring the correct length you need.
Your feedback is invaluable, and we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you navigate this situation. Thank you for your patience. ^Juvy
- Pros mentioned:Ice production
LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator. It is very quiet and produces 3 different kinds of ice. Internal storage compartments are spaced well and the drink door is a great adder.
I would recommend this to a friend Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this fridge, poor design for the price you’d expect a ton more.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your thoughts about the LG Refrigerator (LRYKC2606S) model. We understand that you feel the design does not meet your expectations, especially considering the price. We strive to provide reliable, high-quality products and ensure our customers receive the best value for their money.
If there are specific design issues or features you'd like to address, such as storage capacity, layout, or performance, please let us know. We'd be happy to offer troubleshooting steps or alternative solutions to improve your experience.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your input and are here to help. ^Juvy
Delivery nightmare!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took three attempts to get the product delivered! Don't use Best Buy for appliances.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Rob. Thank you for sharing your experience with us regarding your LG refrigerator model LRYKC2606S. We appreciate your feedback and understand the frustration caused by delivery challenges. For future assistance or inquiries, please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to assist you further. Your satisfaction is important to us, and we're here to ensure a smooth experience moving forward. ^Sam
- Pros mentioned:Design
My new refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new LG french door refrigerator, is the new version of the same that I bought in 2019 but this one is so much better and fancier
I would recommend this to a friend - Pros mentioned:Ice production
GCMach1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the fridge, the three different ice options are great
I would recommend this to a friend