Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
LG refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product easy to operate like the price and good features
I would recommend this to a friendNSH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service and good products quality and great prices
I would recommend this to a friendLG Appliance Package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our LG appliance package! Thank you Best Buy.
I would recommend this to a friendMr. Thomas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service from the initial purchase to the delivery staff
I would recommend this to a friendgood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig but it is taking a long time for the water to filter out so it doesn't have a bad taste.
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge color and storage options fits my kitchen great
I would recommend this to a friendReturned this refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just didn't like it. The temperature was not cold enough and the water was warm.
No, I would not recommend this to a friendExcellent experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent process and sales rep was great to work with!
I would recommend this to a friend- Cons mentioned:Ice maker
Very small ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this model does not come with a bottom ice maker. Very deceiving product description. Even the sales guy thought it had two ice makers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern when a product doesn’t match expectations, especially when it comes to features like ice makers. For clarity, it’s important to verify product specifications before purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. Your feedback about the product description is invaluable and helps us improve how we present information.
If you’re still looking for a refrigerator with a bottom ice maker or have any other questions, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find the right solution. We appreciate your understanding. ^Juvy
Generally great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the door dispenser and the easy access ice maker
I would recommend this to a friendReplaces old Whirlpool side by side refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying new LG French Door refrigerator. Like freezer being on the bottom.
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have gone with the counter depth as this one is huge. Also, ice bin for the door does not hold much. You always have to empty to the lower freezer ice bucket. Which I’m scared of because of the plastic mechanism that latches the upper door ice make opening.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the water and ice dispenser in the door.
I would recommend this to a friendDan B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge! Got to set temps fast and has stayed there
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever,I would recommend this product.
I would recommend this to a friendGreat fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the amount of space I have in this refrigerator.
I would recommend this to a friendWaste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad experience with LG the refridgerator was making too much noise as if a inverter generator was running constantly while water was connected when th water was disconnected it went a down a bit bur=t was still making noise Water quality was bad too inspite of we changed the filter
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Samk. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We appreciate you letting us know about the noise and water quality issues.
For this model, one helpful step is to check the water line connection and pressure. If the water supply pressure is too high or the line isn’t secured properly, it can cause the refrigerator to make continuous humming or buzzing sounds. Disconnecting the water line may reduce the noise, but ensuring the line is properly installed and pressure is within LG’s recommended range (20–120 psi) can help stabilize operation.
For water quality, after replacing the filter, it’s important to flush at least 2.5 gallons of water through the dispenser to clear out air pockets and carbon residue from the new filter. This step often improves taste and clarity. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide tailored support for your unit. ^Juvy
Good product, bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this out of box. Never again. I could get it delivered faster but it would take two days, one to deliver, one to hook up or I could wait longer to get it all in one day. It's a refrigerator, it had to be done all in one day. The wrong handles were sent, it's taken me an additional almost 4 weeks after delivery to get that rectified. I've been given misinformation nearly every time I called. It's been an extremely frustrating process.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for taking the time to share your feedback on the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the problems you faced with your recent purchase. Our goal is to give great service and ensure a smooth experience. We are working on fixing the issues you mentioned and are dedicated to resolving your concerns quickly and correctly. We appreciate your patience while we work on this process. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Another Best Buy Value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. Delivered on time.
I would recommend this to a friendMs. Connie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made. Recommend to family
I would recommend this to a friend