Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1264 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the Tune Flex True Wireless Noise Cancelling Earbuds' sound quality, battery life, and comfortable fit. Many appreciate the strong bass and reasonable price point. Some customers have noted issues with connectivity, volume levels, charging problems, and overly sensitive touch controls. Overall, the earbuds seem to be well-received for their audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,264 reviews
  • Rated 3 out of 5 stars

    Could earbuds but dropped a ball on software

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds themselves are decent, but the software for the Android is just flat out terrible and does not work like it should. The only way I can get it to recognize that I had earbuds was to connect it to an older tablet and have the software detected there and then my phone suddenly acknowledgedthem

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Wouldn’t buy again

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fine, but the design isn’t great. Hurts the ears, has trouble charging, etc…

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Tune Flex TWS comes with 3 sizes of sealing eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connection sucks.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were decent, sound was good, then I went to the gym and they wouldn't connect with the actual case it comes with (had left in my car) and that was a done deal for me to return.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. Our JBL Tune Flex should connect to your phone even without the actual case. If you need further assistance, please contact our customer support. We're here to help. JBL

  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product considering the price point. It doesn’t fall out of your ear very easily since its mostly used in a gym environment

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound way too low

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good ergonomics, but sound is way too low. The ability to EQ sound is amazing but they gotta make the sound a little more loud. It’s too quiet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hickup with other bluetooth easily and breaking noise. Sound is not good and not Noise Cancelling at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocrity at it best

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had worse headphones, but also have had much better. Decent for the price but id go with skullcandy over these if you are in the fence.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They Technically Function...

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great. Bought these to have hands-free calling while working, but the speakers were sub-par, and people could barely understand me when I used these to talk on the phone. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Do not stay in your ears

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good but constantly fall out of my ears. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. JBL

  • Rated 4 out of 5 stars

    The sound quality could be better.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great features, however the sound quality could be better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds at a great price!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son to replace Apple brand and he says they work great! Wise choice by dad.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be better

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for under a year and already getting a blown speaker and battery in each bud only lasting up to 2hrs max now. What really bugs me is that my audio preferences get nulled if I use 1 ear bud and have to use standard settings. Picks up and amplifies high pitched sounds. Sounds nice at first but does not last

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    m

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable lightweight soundproof fast charging..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feedback on earbuds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have lost all my other earbuds. I was reluctant to buy new ones but this was SO worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t Settle, Go With Airpods

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nearby people can hear EVERYTHING, even on a low volume, which kind of defeats the purpose of headphones. The noise canceling is okay, but it doesn’t compare to some of the top of the line headphones.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team. JBL

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend as a gift and he loves them.. days their better than the ones he already had.....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are good enough i mean I definitely found better for cheaper

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far she said they work fine excellent product Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Device.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Small. Lots of Storage and good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves them...

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. He loves them!! You can never go wrong with JBL that's for sure.

    I would recommend this to a friend