Customer Ratings & Reviews

Hi ERICAG,

We are delighted to hear that your WH-CH720N headphones are proving to be such a reliable and high-value choice for your daily listening. We engineered these with our Integrated Processor V1 to provide a premium noise-canceling experience and a robust build, so it is wonderful to know they are holding up fantastically to your busy lifestyle. We are especially thrilled that the battery life is exceeding your expectations, keeping your music going even longer than promised!

Thank you for choosing Sony!

Regards,
Dominick

Hi Decorazonchi,
Awesome! Glad to hear you are enjoying the superb sound, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi Nele,
Excellent choice! The WHCH720N is one of the best travel headphones in the market. Nice to hear your enjoyable experience with the amazing sound quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi bunnymama,

We are thrilled to hear that your WH-CH720N headphones are providing such a comfortable experience with great sound quality! It is wonderful to know that the Bluetooth connection remains stable even when you move away from your phone, and we are glad you were able to successfully set up the multipoint connection for your devices. We truly appreciate your recommendation and are happy these are working out so well for your music listening. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the review, MELISSAT!

We’re thrilled to hear that the WH-CH720N is working out so well for your workplace needs. It is great to know that the ability to switch between your media and hearing your surroundings is providing the convenience you need in a noisy environment. We are glad your husband's choice has been such a success!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Fatih,

It is most rewarding to hear that both you and your children are so satisfied with the WHCH720N. We are thrilled that the clear, balanced sound and effective noise canceling are providing the focus they need for studying and the immersion they enjoy while traveling.

Thank you for trusting Sony.

Regards,
Dominick

Hi, IsraelI,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

Thanks for choosing Sony, have a nice day!
-DiegoV

Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!

We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.

We truly appreciate you highlighting the important technical notes:

Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.

Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.

Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!

Best regards, Gus, Sony Social Media Team

Hello Vero,

Thank you for choosing Sony!

It brings us great joy to hear that your first pair of WHCH720N headphones has become such a versatile part of your daily routine. We intended for these to be excellent for active use, but knowing they have transitioned into your go-to choice for travel and relaxing at home is wonderful. It is also fantastic that you are taking advantage of the Sony | Sound Connect app to tailor the audio profile to your unique taste; that personal touch really makes the listening experience your own.

Best regards,
-Fred

Hi MisterA11,

Thanks for sharing such a detailed and helpful review!

We're thrilled to hear you're enjoying your new WH-CH720N headphones. They're designed to deliver a great mix of noise canceling, comfort, and battery life, so it's awesome to know they've become your go-to pair.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi satz,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.

Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi MisterGuy,

It’s rewarding to hear that you are finding the WH-CH720N to be a worthwhile purchase, especially when paired with the Sony | Headphones Connect app to get that tailored sound. You are spot on—when using the wired connection with certain sources, the audio profile can vary based on the output of that device, whereas the app allows our integrated processor to really shine.

Also, thank you for the musical recommendation! We love hearing about the diverse artists our community enjoys through Sony hardware.

Thank you for making Sony part of your rock-and-roll journey!

Regards,
Dominick

Hi,

Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.

Thanks for choosing Sony, have a great day!
DiegoV

Thank you for sharing your feedback, user431040.

We are so pleased to hear that you are happy with the sound and the lightweight design of your WH-CH720N headphones. We engineered this model to be comfortable for long listening sessions, and it's rewarding to know that we succeeded.

We also appreciate your honest comment about the feel of the headphones. We designed them to be lightweight and portable, and we apologize if they did not meet your expectations for durability. Your feedback is valuable, and we will be sure to share it with our product development team as we are always looking for ways to improve the quality and feel of our products.

Thank you again for being a Sony customer and for your valuable review.

Best regards, Gus, Sony Social Media Team