Customer Ratings & Reviews

Hi NancyD,

Thanks for this truly heartwarming feedback and for sharing how the WH-CH720N headphones are making such a meaningful difference.

We designed the Noise Cancelling technology to help create a focused, private sound environment, and we are delighted to hear that this feature, combined with the comfortable fit, has made daily activities easier and more enjoyable.

Thanks for trusting Sony!

Regards,
Dominick

Thank you for the fantastic review, TinaL!

We are so happy to hear that your grandson loved his new WH-CH720N headphones! It’s wonderful to know that they were a hit for Christmas. Knowing that we could play a part in such a special holiday gift for him truly makes our day.

Thank you for choosing Sony for your grandson and for taking the time to share your feedback!

Best regards,

Gus, Sony Social Media Team

Hi ClaB, thank you for sharing your experience and for highlighting what you enjoyed as well as what could be improved. We’re glad to hear that you’re satisfied with the noise-canceling performance of your WH-CH720.

We understand that needing to download the Sony Headphones Connect app may have been unexpected and took some extra time to set up. The app is designed to help you customize your listening experience, manage settings like equalizer or noise cancellation, and receive firmware updates for the latest features and improvements. Most core functions on the headphones can be used without the app, but using it allows access to the full range of features.

For future use, once the headphones are paired and set up with your preferred device (like your iPad), you don’t need to reopen the app every time—they’ll connect automatically. If you ever want to use the headphones with a different device, you can pair them through Bluetooth settings even without the app, though advanced features may be more accessible with the app installed.

If you have any other questions or need support, our team is here to help. Your feedback helps us make the experience better for everyone.

Thanks again for taking the time to share your review and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi WK126, Great! We're glad that you are enjoying the sound quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Christy,
Thanks so much for sharing your feedback on the WH-CH720N headphones!
We are honored to hear that you're enjoying the great sound quality and that the connection with both your PC and iPhone has been smooth. It's also excellent to know the long battery life is a pleasant surprise!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi AshtonG,

We are really happy to hear that you are enjoying the excellent sound quality and impressive battery life of your new headphones! To provide that premium audio experience, this model features our Integrated Processor V1, which helps eliminate distortion for a clear and authentic listening session. Additionally, you can enjoy your favorite playlists for longer with up to 35 hours of battery life, plus a quick charge feature that gives you up to 60 minutes of playback from just a 3-minute charge.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Hi ChrisP,

It’s great to hear that you’re enjoying the lightweight design and audio quality of the WH-CH720N! We designed these to provide long-lasting comfort without compromising on the high-quality sound Sony is known for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi DeidreC,

We're glad you're enjoying the Sony WHCH720N! It is wonderful to know that you can take noise canceling to the next level with Sony’s Integrated Processor V1, allowing you to fully immerse yourself in the music without outside distractions. We are also glad that the lightweight design and adjustable headband provide the comfort you need for those long listening sessions.

Thank you for choosing Sony.

Regards,
Dominick

Hi deexam,

We’re so glad to hear your son is loving his new headphones! It’s great to know they made such a wonderful Christmas gift.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, Aaron!

We are so pleased to hear that you are enjoying the solid bass and noise canceling on your WH-CH720N headphones. It is great to know that you would recommend them to others!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

That's great, AnthonyB!
We're glad that you like the overall quality of our Sony WHCH720N Wireless Noise Canceling Headphones. Worthy of its price. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi MaritzaS,

We are thrilled to hear that you are enjoying the excellent sound quality and amazing noise canceling of your WHCH720N headphones! We designed them to provide a truly immersive listening experience by blocking out the world around you, and we’re glad they are meeting your expectations.

Thanks for choosing Sony.

Best regards,

Eliab

Hi DavidB, thanks for leaving us a review! It brings us great joy to hear that you find your new WH-CH720N headphones so comfortable and that you’re loving the sound quality.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Ivan!

We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Tbootsie, Thanks for your feedback and we're glad that you are enjoying your WH-CH720N headphones. It's wonderful to know you like the amazing sound quality, easy Bluetooth pairing, and noise canceling feature of the unit. Thank you for the recommendation and for choosing Sony! -Jess

Hello Clarkie,

Thank you for choosing Sony!

We're excited to hear that you find the WHCH720N headphones very nice and that the noise cancelling feature works great. It’s wonderful to know they are enhancing your listening experience.

Best regards,
-Fred