Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality my wife loves it second Sony headphone we’ve gotten and couldn’t be happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fozzy,
Thank you for your positive feedback! We're glad to hear that you and your wife loves your WHCH720N headphones. Sony's commitment to customer satisfaction is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Would definitely recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, our son loves them! We bought a different brand at first and he thought these were way more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ballz,
Thank you for such a great review! We're really glad your son loves his new pair of headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing Sony! - Kris
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute color, great comfort, reliable ANC, and awesome battery life – these are a solid mid-range pick if you want stylish headphones without breaking the bank.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyC, thank you so much for your review! We're very glad to hear you're enjoying the comfort, color, and reliable noise cancellation of the Sony - WHCH720N. It's awesome that the headphones hit the mark for you in terms of style, performance, battery life and value. Thank you for your support and for making Sony part of your day-to-day! Regards, -Dominick
- Pros mentioned:Battery life
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work as intended. Battery life is great and it charge fast. No thing to complain about!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedE,
Perfect! We really appreciate that you like your new Sony headphones. Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris
Great entry to mid-level headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son purchased these headphones with his birthday money after I helped him cross shop a few other ones. It was on sale at the time and he really likes. He says they’re very comfortable (compared to some little kid on ear headphones he had) and likes the sound. I personally find the sound to be okay. Not great but not bad either. But for $100, I can’t complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronnie, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best quality of the earphone is that the noise cancelling feature really works. And the quality of the sound is great.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. NC is a little off sometimes with other people speaking but music is great and the fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, Thank you for your awesome review! We are glad to hear that you are happy with the sound quality and comfort fit of your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Love its color
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for a great, reasonable price. Love the color as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC,
Awesome! Glad to hear we were able to give you a great deal. We really appreciate you love the color of your WHCH720N headphones. Thanks for choosing Sony! - Kris
Gaming
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming and very good quality for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
We're so glad to hear that your Sony headphones are delivering a great gaming experience and impressive quality for the price. Thank you for the fantastic 5-star rating—your appreciation for both performance and value means a lot to us. The WHCH720N’s clear sound and reliable comfort truly make gaming even more enjoyable.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Honest Review: Sony WH-CH720N - Feels Too Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly disappointed with the Sony WH-CH720N headphones. While the noise canceling is decent, the overall build quality feels cheap and overly plastic, lacking the premium durability I expected from Sony. They don’t fold into a compact shape, making them bulky and inconvenient for travel, and the lack of "wear detection" to auto-pause music when I take them off is a major frustration. For the price, they feel like a budget product rather than a mid-range one, and I don't find them worth the investment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KalingaP,
Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.
We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.
Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.
Thank you for considering Sony!
Regards,
Dominick
The Lewis’s, Seniors who need added help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received tremendous instore help with our purchase. Item was not in stock so sales clerk ordered it for us and had shipped to our home free within 48 hours!!!! Best Buy is our favorite tech helpers !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaL, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
best investment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these daily. Great quality, sound, and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peekay!
Thanks for your feedback. We are really happy to hear how much you're enjoying your WH-CH720N headphones! It's great that the sound and noise cancellation are all working so well for you.
With the WH-CH720N you can keep your music playing all day with a battery life that delivers up to 35 hours of power.
We appreciate you choosing Sony!
Best regards,
Estefany
Good quality good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is pretty great for $100 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user789491,
We're so glad to hear you're impressed with the sound quality of the WH-CH720N headphones! We work hard to deliver great audio at every price point, and we appreciate your feedback.
Thanks for choosing Sony. Best regards, Eliab
Great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are actually a great product, they lasted a long time practically until they started to fall apart. The sound quality was also very good. I was able to get lost listening to music with these for a long time. Really love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poison, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. High-quality sound. As good as Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyC504vette,
Excellent choice! We're happy to hear that we were able to give you a great deal. Your satisfaction with the superb sound quality of your WHCH720N headphones is greatly appreciated. Thanks for choosing Sony! - Kris
Sony WHCH720N Wireless Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this headphone! Music is good and voice led presentations are also very good. Comes with a wire for airline travel but love the freedom of wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesM,
Thank you for choosing Sony.
It's wonderful to hear that you're enjoying the WH-CH720N headphones so much! We sincerely value your interest in both the quality of the music and the vocal presentations. The added feature of a wire for airline travel is definitely a great touch, but the freedom of wireless connectivity indeed makes these headphones even more enjoyable. If you ever have any feedback or suggestions for future improvements, feel free to share them with us. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Retired houseeife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! They are just what I wanted. Very good tone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KarolynK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sony headphones I love the sound quality. Easy to connect and great battery life. I highly recommend them.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them to wear on an airplane. They worked great. Blocked out most of the background noise,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargueriteN,
Awesome! We're really glad that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise canceling features of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
Excellent Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works amazingly. I have been using this for a while and I have to tell that I still works perfectly. Battery life is excellent. It still gets its software updates for the noice cancellation. Awesome product. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HashanM, that's great to hear! We're glad that you are impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig