Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
College Student Approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m a college student and with online classes and assignments that need to be done online, these get the job done and are very comfortable. I get bruising in my ears when I wear earphones so i made the switch to these headphones and I love them. Would definitely recommend. Battery lasts forever and the sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliciaR,
That's very nice to hear! We're glad that you like the comfortable design, sound quality and battery performance of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!
-David
Great overall headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fits snug on my head, just wish it had a little more battery life for longer trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-CH720N, EthanB. We’re delighted to hear you’re enjoying the great sound quality and comfortable fit—they’re designed to deliver a premium and snug listening experience for extended use.
We appreciate your feedback regarding battery life and understand longer trips can require more playback time. While the WH-CH720N already offers a long battery performance for daily use, your suggestion is valuable and helps us explore ways to further improve our products in future updates. In the meantime, we recommend making use of the quick charge feature: with just a short charging session, you can enjoy additional hours of playback, which can help on longer journeys.
Thank you again for choosing Sony and for taking the time to share your thoughts—your input helps us create better headphones for everyone.
Best regards,
Gus
Sony Social Media Team
Ecellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXcellent headphone, durability, battery life long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelP, thanks so much for your awesome feedback! We're delighted to hear that the Sony - WHCH720N have impressed you with their durability and long-lasting battery life. It's great to know they're delivering the reliable performance you were looking for. Thank you for choosing Sony and enjoy your listening experience! Regards, -Dominick
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound for the price. I would recommend to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyke,
Thank you for recommending our Sony WHCH720N Wireless Noise Canceling Headphones. We are truly happy that you like the sound quality of your new Sony WHCH720N. With your Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Sony Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so soft and feel great on my ears!! awesome sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NadiaD, thank you for the great review! We're pleased to learn you're enjoying the soft, comfortable fit and the awesome sound of the Sony WHCH720N. It means a lot to us that you're loving both the feel and performance. Thank you for choosing Sony! Best regards, -Dominick
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, noise canceling works great i. The office enviroment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewG! Thank you for taking the time to share your experience with the WH-CH720N headphones. It brings us great joy to hear that you found them easy to install and that the noise-canceling feature is working effectively in your office environment.
We designed these headphones to provide exceptional sound quality and comfort, making them perfect for immersing yourself in your favorite music or staying focused during work.
Thank you for choosing Sony!
Best regards,
Estefany
The Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life. Good sound. If you want more comfortability spend more money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-CH720N, Tilor. We're delighted to hear that you enjoy the battery life and sound quality—those are key areas we focus on to deliver a reliable listening experience.
We appreciate your comment about comfort. The WH-CH720N is designed to balance performance, features, and affordability. For users seeking enhanced comfort and premium materials, Sony does offer higher-end models with additional ergonomic features to suit a variety of preferences and listening needs.
Your insights help us continue improving our products. Thank you for choosing Sony, and we hope you keep enjoying your music!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them theyre so comfy and thryre so convinient as well !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
That's good! We are pleased to hear that you love our Sony - WHCH720N Wireless Noise Canceling Headphones for its comfort and convenience. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well really love it would like recommend everyone to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CathyC,
Thank you for choosing Sony!
We're thrilled you're loving your WH-CH720N headphones and that they're working so well for you. Along with their great performance, one feature that makes the WH-CH720N stand out is the Noise Cancelling technology, which helps you focus on your music by blocking out unwanted background sounds. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!
Best regards,
-Fred
Sony headphone are great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy headphones. My boyfriend loves them. He uses them for video games and for personal use. These are more comfortable than beats in my opinion and sound quality is better!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzeliaL, We're glad you and your boyfriend enjoy the headphones. Thanks for choosing Sony. -Craig
Great Quality and Priced Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and connect to the t.v., great sound and comfort!
I would recommend this to a friendsony Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. They are extremely comfortable, and so easy to pair. I paired it with my computer and it works flawlessly. Sound quality is excellent. You can't go wrong purchasing a Sony WHCH720N headphone. Battery lasts a long time and takes about 3 hours to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenK, That's awesome! We are thrilled to hear that your new Sony headphones are the best headphones you have ever used. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls.
Thank you for your purchase. Enjoy! Vincent
The headphones were no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great headphones they wouldn't charge at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM,
Thanks for your feedback. We're sorry to hear your WH-CH720N headphones aren’t charging.
Let’s try a few things to get them working again:
1. If possible, try charging with a different USB cable or power adapter to rule out any issues with the accessories.
2. Take a look at the charging port on your headphones. If it looks dusty or dirty, gently clean it out with a soft dry brush.
3. Leave them plugged in for at least 30 minutes, even if you don’t see a charging light right away.
4. If you see a blinking red light or no light at all, try resetting your headphones by connecting the headset to an AC outlet and pressing the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.
Feel free to check out the following link, we put together extra details there that might be helpful for the resetting process: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
If you’ve tried all that and they still won’t charge, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany
Sony Headphones for the Win
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have amazing sound and the bass is super nice for all kinds of music. I use these for daily personal use at both home and in the gym, and they are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Micaela, That's awesome! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig
headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the headphones, but i don’t know how to turn off the outer speaker people can hear what i’m listening to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilianC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great buy for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure if I was buying the right thing but these headphones are great for this price point. I didn't want to spend too much but these are durable, and really completely noise canceling. They stay charged and since I use them while exercising they get wet but still hold up well. I sweat so I'm tough on headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CEHaywood, We are glad that you now have a great pair of headphones and that you like their noise canceling feature. Please take note the your WHCH720N headphones are not waterproof, not sweatproof. You may check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000784812.html. Thank you for choosing Sony! Vincent
Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. I like them. The sound is good. If only they were a little louder though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioC,
We're so glad to hear you're enjoying the WHCH720N headphones! Their design, comfort and sound quality make them perfect. The Sound Connect app can improve your listening experience by tailoring sound preferences.
Thanks for choosing Sony!
-Aldair
Solid for what I need them for
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really a 3.5 to me, but they do what I need them to do. They feel flimsy and the bass isn’t great.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. The noise cancelling feature is the best part.
I would recommend this to a friendI'm happy for listening and talking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for protect my ears in a very noisy server room . It's very good even sound quality for both music and phone call is very good. Very good battery life and mic quality. For 100 bucks is very good production so far after 3 weeks. The only reason I put 4 stars instead of 5 is the pause key sometimes doesn't work even after I replace the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliK, Thanks for the positive feedback. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig