Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Christmas gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas gift for Grandson, it was on his list as gym headphones. Can not adequately review until after Christmas.
I would recommend this to a friend- Pros mentioned:Sound quality
Mikey
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Sound and noise cancellation excellent, love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AminataM, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, has good noise cancellation and the Music sounds very nice like I’m in a concert. I bought the as a gift for my boyfriend and he loved it. He told me he wanted headsets preferably sony and he love this gift, he used it for his 25 hour flight back to Norway
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Sounds great and easily connects to Bluetooth.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and easily connects to Bluetooth. I even bought another pair for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One up from ear buds…?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughters and they’ve not stopped using them since the day they got them. They’ve both had AirPods but this seems to be their preferred goto for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elStrockito,
Thi is definitely a great gift for your daughter! We're happy to hear that she likes her WHCH720N headphones. Thanks for purchasing Sony! - Kris
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy, easy to use website, quick, efficient delivery
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TimothyT,
Thank you for choosing Sony!
We’re excited to hear that you found the WHCH720N headphones to be a great purchase. It’s wonderful to know that our website made your shopping experience easy and that the delivery was quick and efficient. We appreciate your feedback and look forward to serving you again.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones for budget!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Good quality, comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my dad for when hes mowing the lawn, he loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User424821,
Thank you for choosing Sony!
We're excited to hear that your dad loves the WHCH720N headphones for mowing the lawn. It’s wonderful to know our product is making his outdoor time more enjoyable and comfortable.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Bass
Good fit bad bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good bass sounds a little broken, amazing fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with the bass sound of your headphones. To improve their sound quality, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in the gym, sound quality is amazing as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyleighAckerman,
Thanks for your feedback! We're thrilled to hear that you're enjoying your WH-CH720N headphones, especially at the gym. It's great to know the sound quality is hitting the mark for you.
Our headphones offers you Crystal-Clear sound and up to 35 hour battery life.
Thank you for choosing Sony!
Best regards,
Stephanie
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Robert!
We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!
It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.
Thank you for your strong recommendation and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great for the price. Have zero complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoseP!
We’re so glad to hear that you’re enjoying your WH-CH720N and that they’ve met all your expectations. It’s wonderful to know you’re happy with the value and performance!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good quality for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. However, it's not clear when the headphones are on or off, and connecting them to my devices was a challenge at first. I also think the noise cancelling aspect could be a little stronger. I wore them on two separate plane trips and both times, a lot of ambient noise still came through despite the noise cancelling being active.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMikeL, We're glad that you like the sound quality. Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. For troubleshooting steps with regards to power and noise canceling, please check the Help Guide for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776913.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and build quality, would buy this again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonalB, thanks for your 5-star rating! We're thrilled to hear you're enjoying the extraordinary sound and overall quality of the Sony - WHCH720N! These headphones have a super comfortable and lightweight design, with up to 35-hours of battery life which is the perfect combo for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
My husband loves these!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband uses his whenever he goes to the gym to block out annoying tv stations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OurHP, Thank you very much for sharing your experience with us. We are delighted to hear that your husband enjoys his Sony WH-CH720N headphones and finds them incredibly useful during his gym sessions. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Easy and Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. Good sound quality. Thats all i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinky, thank you for your review of the WH-CH720N headphones!
We're delighted to hear that you found them easy to set up and appreciated the sound quality. We designed these headphones to deliver a user-friendly experience coupled with superior audio performance, and it's great to know that we met your expectations. If you have any other feedback or questions, please feel free to share!
Thanks for choosing Sony!
Gus
- Pros mentioned:Comfort
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L8ve the noise canceling. Comfortable. Quick set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleK,
Thanks for the 5-star rating! We're thrilled to hear you're loving the WHCH720N headphones! Their noise cancelling and comfort make them perfect. Make sure to download the Sound Connect app to enjoy all of the built-in features.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Fit
Lovely headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Good headphones, no issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son after his previous headphones (710 model) cracked (still usable - with a tape holding in place). The new headphones seem better constructed and lighter. So far no issues. Like the color...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi slg1,
Thank you for the continued trust you have put in our brand! We're sorry to hear what happened on your son's previous headphones. We really appreciate that you purchased another pair of Sony headphones for him. Glad to hear you like the quality, lightweight, and color of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great but a piece broke off. I love the sound and quality though.
I would recommend this to a friend