Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Sony Headphone Worth Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with quality of the Sony WHCH720N Noise canceling headphones. These headphones allow me to be able to work on my college projects without theoise of family and animals disturbing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nickname321, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Perfect for School
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for use with Chromebook at Elementary school level in classroom, very good battery/charge life ... he loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heynow, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
So far the best one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the quality of the sound, if you are a person who likes to lock himself in the sounds of music this is the best for you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smooth, Fantastic! We're very pleased to hear you like the great sound quality of your Sony WHCH720N. Thanks for choosing Sony! -Sam
No noise
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a trip to Europe and didn't want noise from flight. They worked perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fmevans, Thanks for the feedback. We're glad you are impressed with the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Good sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great i just dont like that you need an app to connect to devices
I would recommend this to a friend
Almost works too well
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My youngest child is on the spectrum and lives in his headphones. These seem to do the trick as a replacemrnt for the previous generation. Holds up well to a young buys lifestyle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Litedesk,
Awesome! We're glad that the WHCH720N headphones perfectly suits your child's lifestyle. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for headphones that wasn't pricey but had lots of clarity and plenty of tremble and they absoloutely fit the bill, very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ThomasA, We are happy to hear that you now have the headphones you were looking for and that you are very pleased with them. Thank you for your purchase. Enjoy! Vincent
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and good customization through the app. Good headphones for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyslxeic, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
One of the best headphones that sony presents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great the sound quality is amazing and likewise the battery life what I liked the most was the sound cancellation despite having too much noise around me the sound is heard well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoP, Great! We're glad that you re enjoying the sound quality, battery life, and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Son headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality of these headphones. The noise is crisp and clear and the noise cancelling works really well!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, TristanG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Bad sound, weird companion app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the headphones, the sound was really bad. All the music was muffled sounding and was worse in sound quality when compared to my older, cheaper headphones. Like, I was comparing these headphones to $50 headphones. Also, the companion app to adjust the features on the App Store looks sketchy. Bad reviews, and says it’s the “former” app. No idea what that means, and it implies that they don’t even update it or maybe Sony doesn’t even own it anymore. Don’t buy this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dude,
We're so sorry to hear that your experience with the WH-CH720N hasn't been great so far.
We’d really like to help you get these sounding the way they should.
Regarding the app, we recently rebranded it from "Headphones Connect" to Sony | Sound Connect. It is definitely our official Sony app and we are constantly working on updates to make it better. It’s the best place to go to keep your headphones updated and to customize your sound.
To fix that muffled sound, we highly recommend downloading the app and playing around with the Equalizer settings.
Also, please make sure the app is set to "Priority on Sound Quality" so you're getting the best possible signal.
Thanks for considering Sony. We truly appreciate you sharing your feedback and hope you'll give those settings a try.
Warm regards,
Estefany
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Great headset for the money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Exactly what I wanted. Easy to use. Comfortable and looks good. Sounds good enough too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djphat2000, Thanks for sharing your feedback. We're glad to hear that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
Close to great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, these headphones are great for the value. I got them $50 off. The sound though can sometimes be a bit 'muddy' in my opinion, so I had to play around with the sound settings in the Sony headphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacEzac,
Thank you for your time writing this review. While we are glad you like your new Sony headphones, we're sorry to hear some issues that you are experiencing with the unit. If you feel that the sound is a bit muddy, please try some solutions below:
Make sure that the headphone software as it includes key features, applications, bug fixes, and feature improvements.
Check connections. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Try a different source to see if the muddy sound is present across all sources.
Set or customize the Equalizer setting on the Sony Headphone Connect app.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
In case you need help with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for purchasing Sony! - Kris
Good buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for work, for free time, for coffee and beer, for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR,
Awesome! We're glad to hear that you like the headphones. Thank you for choosing Sony!
-David
Does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job and the drivers in this unit sounds good and clear. I use these at work so i don’t have to speak to any of my dumb coworkers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Itsamewario, Awesome! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Good quality for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each time that I used them the sound is great and silences All noises while mowing the yard. Quick charge and simple to use. Long battery life between each charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Wow! We're really glad that your investment with your new headphones is worth it. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, have been looking for a pair of headphones that don't break the bank and this was certainly it. Great value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlinC,
Very nice! We're glad to hear that you like the price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
Avis
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product will due for someone that has a slight noise problem with hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvisF, Thank you for your review! We are so glad to hear that you are enjoying your WHCH720N! Thank you for choosing Sony! -Carl
Very comfortable and great cancellation feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, and the noise cancellation feature really works. We got this for Father’s Day and my husband can watch his shows and can’t hear all the noise from the kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AraceliQ, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl