Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphone. When they say “noise cancelling they mean it. Even when there is no sound it isolates me from the world. Sturdy and reliable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grumpy, Excellent! Good to hear you're enjoying the exceptional noise cancellation and sturdy built quality of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Gift for fathers day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my dad. He opened up put them on and hooked them on vía Bluetooth. He was blown away by how good they sounded. Thinkijg of getting myself a pair now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrJones, We're glad that your dad is enjoying his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a great purchase! They are very sturdy and have great sound quality. I am very pleased and would definitely recommend these to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmeT, Thanks for sharing your feedback. We are thrilled to hear that you are very pleased with the quality of your new Sony WHCH720N headphones. Thank you for choosing Sony! Vincent
Bose 700 - Get one!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful bass and sound. Used it on a plane trip to Boston and enjoyed its comfort, features and ability to cut out ambient noises from the aircraft. Highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these sounds pretty nice, the noise cancellation is okaish but for a $150 headphone I think that's pretty much what I'd expect. The battery life is decent won't say it matches the 35H promise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sam776, We are glad to hear that you are enjoying your WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Comfortable headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Squishy enough, that ive even slept with them on. Love not having uncomfortable buds in my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS, Perfect! We're so glad to hear that you love the comfortable fit of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Great learning buddy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been my great learning companion and i love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Narnah, That's awesome! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. They are comfortable and have a really good sound quality for cheaper headphones. Only problem is that Windows 11 doesn't pick them up as headphones. That's a Windows problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryN,
Nice! Worth every penny. We're glad that you like the audio quality and comfortability of our WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco
Excellent headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my son when he was having trouble wearing traditional ear buds. The sound is great, and they are very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieK, We are glad that your son has now a pair of excellent headphones. You chose the best for him. Thank you for trusting Sony! Vincent
Good Quality Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature. It really works well. The bluetooth connection does drop ever so often, but re-establishing the pairing on takes a few seconds. The headset is comfortable to wear for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyW,
Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458
Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are better than expected owned a different brand these are much better
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Patrick! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
I like them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm new to the wireless headphones and I am very impressed by these. They were a gift that I will definitely cherish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2yMmkVP, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, fits good, light weight. I’d say the price point is correct.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanleyM, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great noise canelation. Bought these about 3 weeks ago. Great battery life. I use them for work and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JayS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good battery life. Very easy to use and connect to your device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Awesome! We're thrilled to hear you like the great sound, long battery life, and ease of use and connectivity of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Good stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality at the right price. Amazing battery life compared to my airpods...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Great headphones at a great price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. My shows sound like I’m right these during the taping!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JennA! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig
Pretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good the bass is good for the price and the sound is good. ANC is not bad either they are a great headphone for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, Thanks for sharing your feedback! We're glad you like the bass sound of the headphones. Enjoy and thanks for choosing Sony. -Craig
Its alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts after a couple hours of use cushioning on top not the best. ANC is below tier non existent. Sound is ok after you find the right EQ settings. Built is alright fo its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-CH720N, Konin. We appreciate your honest feedback regarding comfort, noise cancellation, audio quality, and build. We're sorry to hear that the cushioning did not meet your expectations and that the noise cancellation was not as effective as you'd hoped. Your input about sound quality and finding the right EQ settings is also noted. We constantly strive to improve our products and your feedback helps us identify areas for enhancement.
If you would like assistance with fit adjustments, EQ settings, or if you're experiencing persistent discomfort, please reach out to our support team.
We value your feedback and are committed to ensuring a positive experience with Sony products.
Thanks for choosing us!
Gus,
Sony North America Customer Support
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Still trying to learn the noise canceling activation, but when it works - it's great. May be operator error.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent