Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great quality.fits well,light weight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful,noise canceling on the spot.great shape you can customize the sound that suit best for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisF, Fantastic! thank you for the amazing review! Good to hear you like the wonderful noise canceling, great shape, and a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headset! Very lightweight and comfortable, great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethM, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
GREAT ENTRY LEVEL OVER THE EAR HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price point. They do not completely cancel noise like the higher end headphones but they get the job done
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BruceJ, We are happy that you now have a great pair of noise canceling headphones. Please make sure to wear the headphones correctly and adjust the slider according to the size of your head. Don't forget to update their firmware to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for general use and for our flight to South Africa. The noise cancelling capabiltiy was incredible for the flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PastorPayne,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
BUY THESE!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing pair of headphones and amazing battery life, worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, WilliamJ!
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Does not hold a charge - short cord.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t pair well — can’t really determine sound quality-possible connectivity issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KathyW,
We're very sorry to hear that you're having trouble with the connectivity of your new WH-CH720N headphones. We want to ensure you get the great sound quality you expect from them.
A common first step to resolve pairing and connectivity issues is to reset the headphones. You can do this by pressing and holding the power and play/call buttons for about 10 seconds until the indicator flashes.
If that doesn't work, initializing them to factory settings can often fix the issue. Please also make sure you have the latest software installed using the Sony | Headphones Connect app, as this can improve performance and stability.
If the problem persists, please contact our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone and the pick up at store was great! Thank you so much Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherM, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony doing too much with the app but they’re good. not best buy’s fault. sometimes bluetooth cuts out but i don’t mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yippee, Thank you so much for taking the time to leave us a review of your WHCH720N. While we're glad that you're satisfied with your purchase, we regret to hear about the Bluetooth connection issue you're having. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with this purchase. It’s replacing our old Sony corded headphones. Like wireless and noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianedG, wonderful! We're glad you are enjoying your new headphones! Our WHCH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! ~Earl
ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am hard of hearing and I wanted earphones to use with my CD player. These work perfectly for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my gf while she does her editing. She loves them…drown out a lot of noise and very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamB, Thanks for the feedback. We are thrilled to hear that your girlfriend loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery life is amazing, (had it for a month and only needed to charge it once) and comfortable. Not too pricey too, which is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malik,
Awesome! We're glad you are enjoying the great sound quality, long battery life, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Really good wireless noise cancelling headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound quality! The life battery lasted me almost a week without having to charge them. I recommend this for those who are looking for really affordable noise cancelling headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Excellent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great noise cancelling. Best Buy has great customer service also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurielB, We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony WHCH720N Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older set of Sony wireless that were twice the price, these are really just as nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Not Too Many Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left headphone had some popping noises when I used the noise canceling feature, but I haven't had the problem in a few weeks. Good product, but will be updating headphones if the sound comes back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KsCh, Thanks for the sharing your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thanks for choosing SONY! -Craig
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear hearing aids and these headphones are very comfortable to wear and don’t interfere with my hearing aids. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Worst than last gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst than last gen, almost the same as least gen when you use noise canceling. Get the wh 1000xm4 for good quality. Love the inclusion of an audiojack tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.
To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.
We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.
Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany
Sony WHCH720N wireless NC headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good noise cancelling, good comfort, all of those for the price. I recommend buying this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steph, We appreciate your feedback and we are happy that you like the quality of your new Sony wireless nose canceling headphones. Thank you for trusting Sony! Vincent
Very good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a month, and they have replaced my AirPods for desk use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkerG, fantastic! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WHCH720N and for choosing Sony! - Romeo