Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not only beautiful but they fit around my ears so well they never hurt no matter how long i have them on. The sound is great and the options and customizable settings make them all my own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, Great! Thanks for the positive feedback. We're extremely happy to hear that you like the sound quality and overall features of the headphones. These headphones are well built, robust and easy to wear for long periods. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and lightweight. They sound great for the price. Set up was easy for iOS
I would recommend this to a friend Comfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and she loves it. Sound quality is great. Nice noise canceling feature and comfortable to wear. Truly is an over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rezz,
We are excited to hear that your daughter is loving her new WH-CH720N Noise Canceling Headphones! It is wonderful to know that the combination of high-quality sound and effective noise cancellation is providing her with a great listening experience. We designed these to be lightweight and truly over-the-ear to ensure they remain comfortable for long sessions, so we’re glad to hear they fit perfectly.
Thank you for choosing Sony for such a thoughtful gift!
Regards,
Dominick
- Pros mentioned:Sound quality
A Major Audio Upgrade with Some Frustrating Quirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone moving from a basic headset, the sound quality of these Sony WH-CH720N headphones is a significant step up. The audio is clear and immersive, making music and games a joy to listen to. The noise cancellation is also quite effective, especially for the price point. One of the main reasons I chose these headphones was for the ability to use noise cancellation while wired, and it works as advertised, which is a big plus for me when I need to focus at my desk. However, my experience has been hampered by a few significant issues. The biggest disappointment is that the built-in microphone does not work when the headphones are plugged into my PC. According to Sony's official help guide, when using the supplied headphone cable, you must use your phone's microphone for calls. This forces me to rely on my laptop's microphone, which thankfully is decent, but it defeats the purpose of having a headset with an integrated mic. This is a crucial detail that I wish was more clearly advertised. Another issue I've encountered is a persistent static noise when the headphones are plugged into my phone. The static is so loud that it overpowers any audio, making the wired mode on my phone unusable. This problem doesn't occur with my other headsets, so it seems to be specific to these Sony headphones. Furthermore, when using the active noise cancellation in wired mode with my laptop, there is a noticeable clicking sound every few seconds. This clicking is only audible when no audio is playing, but as someone who bought noise-canceling headphones to eliminate distracting noises while reading or working in silence, this is a major drawback. It forces me to either turn off the noise-cancellation feature or endure the distracting clicking. In conclusion, while the sound quality and noise cancellation are impressive for the price, the limitations and issues with the wired mode are significant. If you plan to use these headphones primarily via Bluetooth, you will likely be very happy with them. However, if you need a reliable wired headset with a functional microphone and flawless noise cancellation for quiet environments, you may want to consider other options.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Easy to use, long battery life, okay sound cancel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Super easy to use and the battery lasts for quite a while. Good sound cancellation, could be better, but if you have them on snug it’s great. The blue is such a pretty color too! Love them, I’m getting my sister some too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucik,
That's great! We're glad to hear that you love the noise canceling, easy to use functions and battery of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Great for a long flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bang for the buck. Sound quality is exceptional and noise cancellation was great on 14 hour flight. They don’t fold or have a case for storage, but sound performance is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JoseC!
We're so pleased to hear that you love your WH-CH720N headphones and that they were a great value for you. It's fantastic to know that the exceptional sound quality and noise cancellation were a big help on your 14-hour flight.
We appreciate your feedback regarding the folding design and storage case, and we'll be sure to share this with our product development team.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Average headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones came partially charged so you may want to charge them before your first use. Included in the box are the headphones, USB-A to USB-C cable and a headphone cable. No case or bag is included. All of my testing was done via Bluetooth. I first connected to my computer to listen to music files, Sirius XM and general videos. There is no upconvert here. If the recording wasn’t high quality, the headphones made it sound even worse. Bass became exceptionally scratchy. High quality recordings sounded very good but I still noticed the bass off on a few songs (Flo Rida, My House). High notes were very good. Next was pairing with my iPad. Easy. Also paired with my Alexa (via Alexa app). Easy to pair and sound was very good. Pairing with my phone took a few tries. And this is where the headphones are problematic. The controls are so close together that I hung up on calls. Volume was very good. The noise cancelling was slightly better than the previous model but both myself and the person I was talking to could hear background noise. Headphone fit was excellent for my ears and very comfortable. Battery life was excellent and I didn’t have to charge for about 4 days. My husband even used them in that time frame when he was doing some yard work. These are average headphones. If you use them for casual listening or with a computer, they will probably be fine. If your primary use will be phone calls, there are much better options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 47states, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Threw out AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these! I used to use Apple AirPods but wasn’t wanting something with more noise canceling. These are so great for that, I threw out my AirPods and only use these now. Sometimes I don’t even listen to music and I’ll wear them for the comfort of minimizing noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katelynn,
Great! We are truly delighted that you loved our Sony WHCH720N, especially the noise canceling feature. You will not regret switching to Sony's headphone. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco
I only wear coconuts, these are good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound for audiobooks in loud areas, keeps a lot of noise out when you need it, comfortable if a tad warm (to be expected with headphones and PPE of this nature), they don't let go of your head or even come out of place, not too claustrophobic around the neck at rest somehow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellK,
We are very glad to hear that your headphones are providing the clarity you need for your audiobooks, even in noisy environments!
It is fantastic to know that the lightweight design offers a secure, stable fit that stays in place during your daily activities without feeling restrictive when resting around your neck. We specifically engineered the WH-CH720N with our Integrated Processor V1 and Dual Noise Sensor technology to ensure that unwanted ambient sounds are kept out, allowing you to stay fully immersed in your stories. Hearing that they provide a comfortable experience while wearing PPE is a wonderful bonus.
Thank you for choosing Sony!
Best regards,
Dominick
Wife likes 'em
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, easy to use, good quality, good sound. (I've been happy with the previous generation WH-C700N). Good for day-to-day when we're on our laptops -- and now we're not having decide who gets to use the noise-cancelling headphones next time we're on a long airplane flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomS!
Thank you for sharing your experience with the WH-CH720N headphones. We are delighted to hear that they offer lightweight comfort, ease of use and high quality sound, enhancing your daily activities and travel experiences!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable wish they had come with a case.
I would recommend this to a friend Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good, clear, and enjoyable. It delivers a pleasant listening experience for everyday use. The shape of the product is well designed, comfortable, and easy to handle. Overall, it feels practical, reliable, and suitable for daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC!
Thank you for your wonderful feedback! We are thrilled to hear that the WH-CH720N headphones have exceeded your expectations.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Teen son loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them. He says they're the best headphones he's had, and he's had several set of Beats headphones. He says they are very comfortable and he can hear better with them on than with them off with the noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mom2tnt, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good headphones for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using and losing earbuds, I decided to buy these headphones and I'm pretty happy with the sound quality and battery life. Also pretty good at noise cancelation, sometimes I don't notice someone walking into my living room behind me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UriasJD, We are glad to hear that you are pretty happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work outdoors in the lawn care industry. These headphones are great at noise canceling. Winter months either running a backup blower, a log splitter and any other loud equipment these are great for noise canceling. Battery life is good and they seem to be of great quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HermanW,
It’s rewarding to hear that your WH-CH720N headphones are performing so well even in demanding outdoor work environments! We know how loud equipment like blowers and splitters can be, so it is fantastic to know our Dual Noise Sensor technology is providing the peace and quiet you need to focus on your job.
We designed these to be our lightest overhead wireless noise-canceling headphones to ensure they stay comfortable throughout a long workday. We truly appreciate you recommending them to others who need reliable quality in the field.
Thank you for choosing Sony.
Regards,
Dominick
Sound great with great battery life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are very portable, and the battery lasts a very long time. I bought a pair for both of my teenage kids, and they have held up to the abuse. Would definitely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jylou,
We are thrilled to hear that the WH-CH720N headphones are standing up to the test! It is great to know the sound quality, portability, and long battery life have been a hit with your family.
Thanks for choosing Sony.
Best regards,
Eliab
Great sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling features are amazing! Love to work out and use them for workouts. Super lightweight and love to decompress and listens to music. Can’t live without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaG!
It is most rewarding to hear that your WH-CH720N headphones have become such an essential part of your workouts.
These headphones are our lightest overhead wireless model with noise canceling, designed specifically for long term comfort.
Thanks for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best ones for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super-comfy, to the point where I almost forget I'm wearing em. Sound is great. Got tired of the cheapo headphones I'd been buying always falling apart after a while; very happy with this investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesmM,
Thank you so much for sharing your great experience with us! It's nice to hear that you are having a great time with the amazing sound quality and comfortable fit of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Sony Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and really good at noise cancelation. Used them on the plane to watch movies and listen to music and worked really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Bmac!
We’re thrilled to hear that the WH-CH720N made your flight so much better! It’s great to know the noise canceling and sound quality hit the mark for both movies and music during your travels.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
SONY delivers outstanding performance & value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't shopped for headphones. Skeptical that "Noise Cancellation" would affect performance. The headphones are absolutely fantastic. Beautiful refined bass, but outstanding midrange and highs. Sound stage is very open and the app allows you to further customize the equalization and staging to suit the user. Value for dollar is sky high. Sony is amazing at delivering an amazing listening experience. The only challenge was handling the multiple physical buttons on thr earcups. I am considering the WH-1000MX4 to get the capacitive touch-buttons and foldable compact design. Love Sony quality and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DSQUARED55,
Thanks so much for reaching out and sharing your experience with the WH-CH720N headphones! It's awesome to hear how much you're enjoying the sound quality, especially the detailed bass, midrange and highs.
It sounds like you're a big fan of great sound, and we totally understand your interest in the WH-1000XM4. They'll give you those convenient capacitive touch controls and the foldable design you're looking for, making them super easy to pack and carry.
You'll also get our top-tier noise cancellation, which we're confident you'll be impressed with.
Hope this helps you with your decision.
We really appreciate you thinking of Sony for your purchase!
Best regards,
Estefany