Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Priced good with great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were an amazing gift for my partner! She loves how good they sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthr!
Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!
Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones. they’re loud & comfortable. there’s no mic issues, it charges fast & holds charge for a long time. lasts about 3-4 days without charge. i keep them on all day, everyday. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trenn, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones; I charge them maybe once a week, Sounds great, Noise cancellation is great, overall GREAT!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SteveS,
Thank you for choosing Sony!
We’re excited to hear that your WH-CH720N headphones are working out so well for you! It is wonderful to know that the audio quality and noise cancellation are hitting the mark, and we are especially glad the battery life supports your weekly routine so reliably. We truly appreciate you sharing your positive experience with us. For even more advanced features, you might enjoy exploring our WH-1000XM5 or the latest WH-1000XM6 models, which offer even deeper noise-blocking technology and a foldable design for extra portability. You can view the details for those premium options here: https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these headphones for me goddaughter and she absolutely loves them. Sound is great and the ears fit comfortably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Safety, You made the right choice with the Sony WH-CH720N! We're thrilled that your goddaughter is enjoying everything about these amazing headphones. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great value for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great for the price. Also nice to just listen to music with normally. I’m a big fan. I am neurodivergent and the noise cancelling can be really calming. Battery also lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreyM, We're glad to hear you feel that the WHCH720N is worth its price! We're delighted to hear you're enjoying the superb noise cancellation and long battery life of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and comfortable. Color looks better in person. Got these as a gift for my girlfriend and might have to get a pair for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LCHAN, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for hundred dollar headphones fit nice..
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, John!
We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Used And Loved Everyday
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid uses these everyday. They keep a good charge and has quality sound. The noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCross,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good headset for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is happy with the headsets . Great sound and Bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luis39honeboy,
Thank you for choosing Sony!
We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.
Best regards,
-Fred
Great Noise Cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for reasonable price. The sound is crisp and clear. Cancels noise from husband’s tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenL,
We are truly heartened to learn that your WH-CH720N headphones are providing the perfect escape! It is wonderful to know that the crisp, clear sound quality and noise cancellation are helping you enjoy your own audio even with the TV on nearby. That lovely pink color certainly does add a touch of style to your listening experience.
Thank you for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
One of the best headphones that sony presents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great the sound quality is amazing and likewise the battery life what I liked the most was the sound cancellation despite having too much noise around me the sound is heard well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoP, Great! We're glad that you re enjoying the sound quality, battery life, and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Big Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds of clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous headphones sounds are clear with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fabulous review, RonaldW!
We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.
It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great and comfortable. The sound is good too. The only thing I didn’t like was that when I got a phone call, I couldn’t really hear the person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.
If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Fit
Amazing buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very great, love them on my runs and working out! They stay on while running and the battery last very long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreanaQ, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great ear phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a good price. I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brownfamily,
That is wonderful news!
We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sounds up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit actually exceeded my expectations for the price paid. The sound quality was solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LayneS,
Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.
Thanks for trusting Sony and enjoy your listening!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Good quality for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each time that I used them the sound is great and silences All noises while mowing the yard. Quick charge and simple to use. Long battery life between each charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Wow! We're really glad that your investment with your new headphones is worth it. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris