Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2846 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,846 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Wireless Noise Canceling Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Sound cancelling and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good upper quality headphones for a right price

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable headphones that you can wear all day with no pain and the sound quality is pretty decent for the price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bilal10,
      Thank you for leaving us a perfect rating! We really appreciate your satisfaction with the incredible sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is made of good material and meets my expectations. I like it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodolfoL!
      Thanks a lot for sharing your feedback! It brings us great satisfaction to hear how much you like your WH-CH720N!

      These headphones are made to be lightweight and sturdy, so they feel good to wear every day. The sound is crisp and powerful and you can easily switch between noise cancelling and listening to your surroundings with just a button.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the money!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great and hold the charge for a long time. They are noise cancelling as well. Perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH,
      Thank you so much for taking the time to leave an excellent rating! We're really glad that your investment with your new Sony headphones is worth it. Nice to know you are enjoying the noise cancellation and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones for carefree use

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great easy money option for noise cancelling headphones. Sony quality, good ANC, good sound quality. For those who want a good headphone without worrying about wrecking your flagship models, these do the job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for working out. Great quality sound and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjeI. We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality, They sound amazing, nice and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and battery life couldn’t be happier and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfecttv, Glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Right choice.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a good quality wireless, noise-cancelling headphone that was comfortable. This was the perfect fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the Sony WH-CH720N, Wally! We're thrilled to hear that they met your expectations for quality and comfort.

      The WH-CH720N headphones are designed with features like noise-cancelling technology that immerses you in your audio experience, while their padded headband and soft ear pads provide lasting comfort for extended wear. With a battery life of up to 35 hours, they are perfect for long listening sessions, too!

      If you have any further thoughts or questions about your headphones, feel free to reach out!
      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. The sound is great and they feel comfortable on my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan408, Thanks for sharing your experience. We are glad to hear that your new Sony wireless noise canceling headphones worked really well. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery life and audio quality great noise cancleling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryThompson, You made the right choice! We're thrilled that you are enjoying the amazing noise canceling function, sound quality, and great battery life of the headphones. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Affordable Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are actually really good for the price, so if you’re looking for some low-budget but high quality headphones for casual use definitely try these out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenelle!
      Thanks for sharing your review! We are thrilled to hear that you're finding the WH-CH720N to be such a great value for your daily use.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are everything that I needed. Good clear sound and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KayB!

      We are so pleased to hear that your WH-CH720N headphones are everything you needed. It is rewarding to know that you are enjoying the clear sound and find them easy to use. We designed this model to be a convenient and reliable option for everyday listening, and it's great to hear that they are working so well for you.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is perfect. The charge stays up for long and I can use it outdoors long enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasperO, we're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and nice price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter, but was surprised by the sound quality, comfort and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyR, We are glad that you chose our WHCH720N for your daughter, and that you like their sound quality and noise canceling feature. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a suprisingly great quality and value. The noise cancellation on them is great and my music sounds terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    All around A+

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, comfortable, and great sound! This was a hit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherrieM, Great! We're thrilled to hear that you like the comfortable, sound, and ease of connection. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Canceling Perfect

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Great quality for the price and using them in the gym makes it so easy to focus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Coby,

      Thank you for choosing Sony!

      It makes us really happy to hear that you’re enjoying your WHCH720N headphones and that they help you focus during your gym sessions. Knowing you find the quality and value excellent means a lot—thanks for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable fit, gorgeous color, good sound for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyL,
      Thank you for such a great review! We're glad you like the comfortable fit, great color, and superb sound quality of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The noise canceling works like a dream, or it has a mode where it doesn't. Whatever you need it for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarinaD,

      That's fantastic to hear! We're so glad the noise canceling on your WH-CH720N headphones is working like a dream, and that you appreciate the flexibility of the different modes. Enjoy your listening experience!
      Thanks for choosing Sony.
      -Eliab Sony_US