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Customer Ratings & Reviews

$99.99
Save $78.01
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2815 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,815 reviews
  • Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair with devices and great sound. Would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, HopeS,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves them! Still work great after purchasing them over 6 months ago.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CareneM,

      We're thrilled to hear your daughter loves her WH-CH720N headphones and that they are still working great after six months! It's wonderful to know that we are providing a durable and enjoyable listening experience.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Solid budget headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and functional, solid budget headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user879489,

      Thanks for your fantastic review of the WH-CH720N headphones! We're happy to hear that you find them comfortable, functional, and a solid choice for the price.

      We designed the WH-CH720N to offer a great balance of features, including effective noise cancellation and excellent audio quality, in a lightweight and comfortable design. Please don't forget to install the Sony | Sound Connect app to elevate your experience!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it very functional and inexpensive, very Nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ring, We are glad to hear that your son loves his new Sony wireless headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for use in airplane and its the best headphones and good prive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise cancelling best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent priduct, noise cancelling its perfect for my use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maru,

      We're so glad to hear you find the WH-CH720N headphones an excellent product and that the noise canceling is perfect for your needs.

      We design these headphones to provide a great listening experience by reducing distractions, so it's fantastic to know it's working so well for you.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones got them for my wife she approved!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GeorgeR,

      Thanks for the five-stars! We're delighted to hear your wife approved the WHCH720N headphones—such a win-win for you and us, of course!

      These headphones are designed to be comfortable and deliver great sound quality with effective noise cancellation, making them a fantastic choice for everyday use.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price paid. Nice sound and good noise canceling. It would be nicer if it would have a tighter fit over the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolR,
      Wow! We're really glad you like the great sound quality and noise canceling features of your headphones. We appreciate and taken note of your feedback. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very comfortable .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I purchased this item as a gift and I wish I could have gifted it to myself. The noise cancellation works great and is really comfortable. This style is good and also is not too heavy. The battery life is wonderful it last in my case for about 3 days of daily use between charges. Overall is a great product for the price. I’m very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ianmoone, Great! We're glad that you like the noise canceling, comfort, style, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    High quality, amazing sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, for being a low cost headphones they have done amazing for the kids. Both the kids are tough on the headphones, and still working perfectly. Great option for the kids.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my 14 year old son and he loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BelindaV,

      Thank you for choosing Sony!

      We're delighted to learn that your 14-year-old son is enjoying his WH-CH720N headphones! We truly appreciate you sharing your experience. Knowing that we've made a positive impression means the world to us. Thank you!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I love these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a regular headphone user. I bought these for a long plane flight. I listend to an Audiobook , didn't have to hear the airplane noise, and I could hearwhat everyone was saying without removing my headphones. They were comfortable, fit well and I can't imagione anything better. These are great headphones. Not just great for the price, but great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceA,
      Awesome! We're glad to hear that you enjoyed your long-haul flight using the headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a pair of airpods first gen, and i kinda wanted to upgrade to an over-ear set of headphones and these were perfect. the fit was great on my head, noise was high quality, awesome base and sound quality and only payed $120, i would definitely compare them to a higher priced set of headphones! great headphones for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaD, Thanks for sharing your experience and we are happy that you like the sound quality and noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Happy Camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a gift for my wife--she's been absolutely loving these. Pros: - "I can't believe how much more I can hear in the music." -"Wow, these are really noise cancelling." Cons: -Does not come with a protective case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was for my kid. And she enjoys it. Good battery life, great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, NigoraA

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your daughter is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, she'll be able to enjoy listening to her favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but I had to return it. Not because it’s a bad buy but because I needed one that has high quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudeA,
      We're glad that you appreciate the quality of our Sony - WHCH720N Wireless Noise Canceling Headphones but unfortunately you have to return them for something that has high sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We hope you'll consider Sony again in your future purchase. - Marco Sony_US

  • Rated 4 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its too good, sound quality is superb. Battery life is also good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Lucky!

      We are so pleased to hear that you think the WH-CH720N headphones are too good. It's rewarding to know that you are enjoying the superb sound quality and that the battery life is meeting your needs.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super affordable and and well built. Sony always makes quality headsets and this such a great and affordable option. Sound is immaculate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Db98, We’re so glad you’re loving the affordability, build quality, and immaculate sound! Sony’s all about delivering top-notch audio experiences, and it’s great to hear these hit the mark for you. Enjoy your tunes and thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and great price, quality of sound amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanO, Fantastic! We're delighted to hear you appreciate the amazing sound quality and value for money of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teens love these headphones! I bought two of them. You can use them with a cord or Bluetooth. Sound quality is great! They fit over the ears nicely and are very comfortable. They also have the noise cancellation option. This helps when they’re playing games or listening to their music. I’d recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TamO, We are thrilled to hear that your teens love their new Sony WHCH720N wireless noise canceling headphones. You chose the best for them. Thank you for trusting Sony! Vincent Sony_US