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Customer reviews

Rating 4.6 out of 5 stars with 531 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 531 reviews
  • Rated 4 out of 5 stars

    Great acer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Acer Predator with a 13th Gen i7 and an RTX 4060 GPU, and overall, I’m quite satisfied with the product. The performance is excellent, and it handles gaming and heavy tasks smoothly. That said, it does run a bit hot, and the battery life isn’t very long when not plugged in. However, for most of my usage, I keep it plugged in anyway, so it’s not a huge issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great. Awesome speed but I have to leave it plugged up to keep consistent power. For me it works great because I’m always on the go

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great Laptop for gaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome! It's really fast and the graphics are phenomenal. This is the first time I can play the Sims 4 with highest graphic setting without experiencing any type of lag.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Best gaming laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing to use for games like DayZ everything looks so realistic

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Acer Helios Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, top speed, using for work and great with CAD design and web graphics. Computer is a little heavy to carry around with power cable but other than that, great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 5 out of 5 stars

    Great New Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Predator Helios Neo 16! Blazing fast performance and gorgeous display make gaming and multitasking a dream. Advanced cooling keeps it quiet even when pushed hard. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop, video/image quality is great. Very snappy and responsive and with great cooling features. Have noticed some glitches with the mouse pad. Hoping this will be resolved with the latest driver update. Would like for this to have been touchscreen, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 4 out of 5 stars

    Mid-Tier Gaming Laptop; Issues at First

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first bought this laptop, I did have some issues that I had not experienced with my Acer Predator Helios 300: some games would crash, and/or not run properly for this level of hardware. I also had slight overheating issues. After Acer released updates to the BIOS, as well as Nvidia Driver updates, the issues I experienced did not occur anymore. Plays just about any game I have thrown at it, build quality seems great for Acer, and display is good enough for a mid-tier gaming laptop. I would've given 5 stars if not for the initial issues with the software/BIOS; but then again that can't truly be attributed to the quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Everything you want for college or gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of control over fans,gpu and no restrictions. Also when conntected to power you forget its a laptop with how well it performs

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 5 out of 5 stars

    Predator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the features.Nice laptop for best deal and the screen quality and performance was so good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good for the price. Few areas for improvement.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Good performance, nice screen, and it was a good price! Cons: soft keyboard, sort of "rubbery" and heavy, not to mention the power brick is huge!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional gaming laptop, smooth graphics and gameplay. Only draw back is GPU will quickly drain battery when unplugged.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 4 out of 5 stars

    Power supply too heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the brick power supply. It’s too heavy. Everywhere else is good about this laptop. I upgraded it to 32 g RAM and added a second 2 TB SSD.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Mine is a lemon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great until it wasn't. I had it for a week, using audio through Amazon basic speakers or headphones was fine for the first week now you hear scratching and popping like a dirty needle on a record . Not just on Pandora but youtube also. Replace the speakers, still have the same issue so I know it's the sound card . Doesnt happen on Bluetooth headset . Acer support is the worst in the business . They don't know anything and are quick to pass you off to a KB article but refuse to get a supervisor . Hopefully I'll be able to exchange it for the same sale price I got it from but then again we're dealing with BB . Powerful computer with a lot of unnecessary bloatware that the manufacturer cannot tell you the purposes of so if you're trying to save battery life and kill processes you're on your own to identify them. Surprisingly good battery life, very heavy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What a powerhouse!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a cut above the rest. For the price, especially on a sale, I would snatch this up. Strong, cools very well and it is not quite as loud when under full load like similar laptops. I use this primarily as a gaming pc and secondly to work on school work. I will say the build quality was much better than I predicted, especially the built in boost. This is quite possibly one of the best bangs for your buck until you can afford something higher end!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Dont buy laptops

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs games great, fans are pretty loud but bearable with headphones but it has audio issues. My mic(s), all of them, sound terrible in discord and skype, went through hours of trouble shooting, resetting, trying different mics, different computers, updating drivers, etc... screw it, im returning it. I aint buying a 1500 dollar laptop that "mostly" functions. It just reconfirmed my beliefs that all laptops are crap, as this makes 3 out of 4 laptops that were duds

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best bang for the buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our son in the Army. He had always used a built desktop when he was living at home/growing up, so this was his first laptop. I did a lot of research into laptops at this pricepoint and can verify this truly is the best you can buy for the money. Thanks Best Buy for the quick delivery to the base! 5 stars all the way.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 5 out of 5 stars

    Acer Predator- Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast performance and clear display. It can handle large software's.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, had it for a year and it still runs the same graphics when i got it new. Dont even think about other laptops this is a great one, i had my pc and compared this, this laptop runs better than a pc.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing graphics, super fast! Great price for everything it comes with!

    I would recommend this to a friend