Customer Ratings & Reviews
- Model:
- AWM16-7602BLK-PUS
- SKU:
- 6541332
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the m16 16" 165Hz Gaming Laptop's performance, design, and display, frequently citing excellent performance and sleek aesthetics. However, some users note concerns regarding battery life, the laptop's weight, and fan noise. The large power brick size was also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Alienware m16 R1 AMD low quality laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was purchased 2 months ago, first month was relatively fine, just didn't shut down when the lid closed. For the second month blue screen starts to appear 3-4 times a day, with rebooting. The support of Dell is a kind of masterpiece, The first 5 times they just updated the software, then they proposed me to disassemble the laptop and remove the battery, hard drive, and memory. After declining to do so, the technician was scheduled to come, on 15 December I received notification that the technician would come on 12 December. Then the technician visit was scheduled for 18 December, I was waiting the whole day, and the technician didnt come. Then the technician came on 19th of December. And replace the two-month-old motherboard with a refurbished dirty greased and dusty one. As a result: I spent almost a month in conversations with DELL Support, but nothing was fixed. Moreover, now I have a laptop with a flickering screen and rebooting every few hours. The quality of the support and Dell laptop is very low.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There AndreyM,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your screen flickering. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Be warned you, you will regret buying this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE SAVE YOUR MONEY. Alienware products are either horribly built, or have catastrophic software problems that you WILL run into. To make matters worse you will not speak to anyone in the US. Their overseas customer service is AWFUL, with horrible technicians who care nothing about your situation. The managers are even WORSE. If you think you have a safety net for one year, you are WRONG. Please save your hard earned money and stay away. I wish I'd never purchased from Alienware. I'm stuck with a nearly $2k paperweight.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There PabloR,
Thank you for taking the time to leave a review of your Alienware m16 Gaming Laptop. We are sorry to hear that you are not completely satisfied with the quality of your device and did not receive exceptional customer support. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love the opportunity to help you resolve your issue but will need a little more information. At your convenience we recommend using the toll-free number or chat link below to reach another representative of our Dell Support Team. In the meantime we have noted the details of your statement and will use them to improve current and future products.
If you continue to experience an issue and need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell