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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 467 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the outstanding picture quality and ease of use of the 43" Class X77L LED 4K UHD Smart Google TV (2023). Many also appreciate the attractive price and vibrant colors. While some found the remote control could be improved, the overall experience is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 467 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Classic Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super value great picture Excellent viewing for the bedroom !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickeyS, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony - 43" Class X77L LED 4K UHD Smart Google TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm quite pleased with my purchase. But then again it is a Sony, that's to be expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Anthony! We're glad that you are impressed with your new Sony TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Not The Same Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a disappointing, below average TV from Sony. I upgraded from an older Sony Bravia model and I’m just not seeing much of a difference. I’ve seen clearer and crisper pictures from other brands. I constantly have to adjust the picture settings depending on what streamer I’m using. I’d return this TV, but I truly have no interest in dealing with the chaos of a Best Buy store. My advice would be to try a different brand, this may seem like a good deal, but the TV is VERY basic, with a slow Google operating system. I have 3 other older Sony TV’s in my home that need to be upgraded, but I will definitely not be sticking with this brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake, Thanks for the feedback and for sharing your experience with us. We're sorry to hear that you are not impressed with the new Sony X77L 4K LED TV. Kindly check the link below : https://www.sony.com/electronics/support/articles/00026355 This can help explain why some contents appear to be of lower quality.

      We recommend updating your device's firmware as it can help boost your TV's performance. Hope this helps. Thanks and regards, -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Yang chung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Great quality picture and sound.goog bye

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryC, Thanks for the positive review. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Brand of a Great Television Great sound quality and picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JosephDeMary! Thanks for the 5-star rating. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony always hits a home run.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and price. Well worth it. I would definitely buy this again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenM, Thanks for the positive feedback! We're glad that you are impressed with the picture quality and features of the new Sony X77L 4K LED TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The T.V. is amazing. So clear. The salesman was really helpful and professional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Gigi! We're glad that you are impressed with the picture quality of the TV and we're glad that you were assisted professionally be your dealer. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tv the picture is good and go right to all the app tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pammy, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great picture.User friendly I love It

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Tv, for the perfect size. Sony TV are holding their standards

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi josh, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is bright and crystal clear! Sound is good - everything I was looking for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,
      Perfect! We're glad you are enjoying the outstanding picture and sound quality of your X77L TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Crystian Barriga

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price, Great upscaling beautiful picture and color !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrystianB, Thanks for the perfect rating! We're glad that you are impressed with the picture quality of the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice tv for my ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality with good audio and speakers. Im happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FFVIII,
      Worth the price, right?! We're glad that you are enjoying playing your PS5 now, thanks to the awesome picture and sound quality of our Sony X77L Series TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty fire TVs great bestbuy is legit they helped explain to me for the purchase of a tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Muhammad, You've made an amazing choice! We're very happy to hear that you're satisfied with your purchase. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Don’t mount

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buying a Sony tv again picture and sound quality is great but forget about trying to mount it.stupid design because of the adapters that don’t even want to screw into the back of the tv. Never had a problem mounting any other tv in my life.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinW, Thanks for sharing your feedback. While we're glad that you like the picture and sound quality, we're sad to hear that you are having issues mounting the TV. As it turns out, the 43" X77L is not compatible with our optional Wall-Mount Bracket (SU-WL855). The SU-WL855 is only compatible with 55-75" sizes for this X77L series and select Sony OLED and LED models ranging from 48” class to 77” class. You can use any VESA compliant wall-mount with a screw hole pattern of 7.87 x 7.87 inch (200 x 200 mm). Please note that there is also a weight limit with any mount and the bracket that you'll be using needs to be able to support the TV weight. For the 43" X77L, it weighs approximately 20.5 lb (9.3 kg) without the stand.

      When mounting the TV, we recommend to have the installation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation.

      Regards,
      -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony's always worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the size. Always enjoyed using Sony product through the years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, DavidB! We're glad that you like your new Sony TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for the price. A reliable brand. With everything needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, Kimberly! We're glad that you like your new Sony TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the TV. Great picture and love having a smart Tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RickyJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and very handy to change the place from one room to another.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kumar! We're glad that you are enjoying your movies with your Sony X77L 4K LED TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Son loves it was a gift for him. It has a Beautiful picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Panther! We're glad your son enjoys them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US