Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Think twice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator with adjustable shelves but small freezer. Had to go buy a freezer chest. Ice maker doesn’t work. This replaced the side by side Freezer/ Refrigerator we had that was only 2 years old. That one had no adjustable shelves and had issues with the ice maker filter leaking. I would not recommend Samsung Refrigerators
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened that your overall experience wasn't up to your expectations. We want to help, CarlC.
The link below will show you the diagnosis of the ice maker. For more details, please select the corresponding bullet points that affect your ice maker experience. There are hyperlinks and a YouTube video included; kindly visit them.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148899309, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Capacity
Really nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great upgrade from our last fridge easily twice the space
I would recommend this to a friendBrand response from Samsung
Posted .Hi JasonV,
Thank you very much for your observation of our refrigerator. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the counter-depth! It still has a lot of freezer and refrigerator space!
I would recommend this to a friendNew Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works great however it was delivered with several defects on the right-side door. Geek Squad was out today to inspect it and they are ordering a new door and hinge.
I would recommend this to a friendI like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Deserve each dollar.look nice. Delivered on time
I would recommend this to a friendDelivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was upset at first with the delivery they never took my old fridge which I pay for it I had the door off and my old fridge apart before they got there.. I made it easy for them since I work 10 years in appliances delivery for Lowe's and hh Gregg in the past I was a driver delivery
I would recommend this to a friendNice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Especially the wide drawer and the "slide back" shelf. What a concept! Wish it had handles though.
I would recommend this to a friendSamsung Refrig/Freezer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator space is fine. The freezer space is lacking a bit. Temp control for both was somewhat of a puzzle, but eventually solved.
I would recommend this to a friendPerfect size
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift and it was exactly what was wanted
I would recommend this to a friendSamsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and as usual, great service by Best buy
I would recommend this to a friend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Just need to reconfigure for taller bottles.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Worth the price. Great refrigerator.
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service helped us to buy best product. The price was lower than the other stores. The product is delivered on time and safely. The deliver guys carried the product carefully, they are very professional.
I would recommend this to a friendRefrigerador
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelled service and good price on all products perfect
I would recommend this to a friendReliable fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Good looking fridge. Reliable. Cleans well and looks great.
I would recommend this to a friendGarcia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a couple of issues with some damage from the warehouse. Third time was the charm. Geek squad arrived , ordered new parts and took care of the issues promptly upon receiving the items. Great customer service
I would recommend this to a friendBroke after 6 months - No Resolution
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible experience with this Samsung refrigerator. It stopped cooling 6 months after we received it. The freezer also stopped cooling and making ice. Samsung sent a service provider out to fix. They could not find the issue and just put more freon in it. We asked Samsung to replace the refrigerator because the technician could not find the issue and we were concerned it would happen again after the one year warranty expired. They said to call if it happened again and they would "make it right". Sure enough, 8 months later the refrigerator and freezer have stopped cooling again. We've called multiple times and spoken to people all the way up the chain at Samsung and they refuse to replace the refrigerator and they expect us to pay for repairs and additional fees because we're just past the year warranty. We're out $2K and will never purchase a Samsung appliance again. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We couldn't imagine the experience you've been through. Allow us to assist you further, DMichelle.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Kindly refer to the manual below and follow the troubleshooting steps to help rectify the cooling efficiency of the refrigerator. Please refer to page 79 under "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User manual:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148790302, to help our team pull up your information.
Have a great day!
^Chrystel
Fridge space nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I do not have the ice maker hooked up. Freezer could be a little bigger.
I would recommend this to a friendRegretful purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the capacity, but ended up having to buy an additional freezer since the freezer capacity is not what I expected, I also have to constantly check to make sure the doors fully close or else they remain partially open, I would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from and your disappointment. Let's help you out in the best way we can, AlfonsoA.
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
For a more organized and space-optimized fridge, we recommend following this link for some tips and tricks. Kindly visit the hyperlink for further help.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148754047, to help our team pull up your information.
Have a great day!
^Chrystel
happy but cli gy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish it was a pleasant experience. Knowledgeable and attentive except for the cling wrap in the fridge. They started to take it out then stopped. If you start a job, you finish the job.
I would recommend this to a friend