Customer Ratings & Reviews
- Model:
- RF27CG5900SR/AA
- SKU:
- 6546228
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 25 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Family Hub for its overall performance and sleek, modern design, which many find perfect for their homes. The refrigerator's generous capacity is also a significant advantage, along with the desirable ice production options. Furthermore, customers appreciate the accurate temperature control and smart features.
This summary was generated by AI based on customer reviews.
REVIEW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEAT LOOKING FRIDGE WILL SEE AFTER IT IS INSTALLED ON MONDAY 18TH SEPT
I would recommend this to a friendExtremely Disappointed – Brand New Never Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung 25 cu. ft. French Door Smart Refrigerator from Best Buy on May 3rd, 2025 as a gift. The house was being remodeled, so it was only turned on two months later—and it never got cold. Brand new, and the refrigeration has never worked. Samsung sent a tech who couldn’t fix it, and the follow-up appointment has been postponed twice. Months later, it’s still broken. I paid a premium price for a useless appliance and have gotten nothing but delays and excuses. This is completely unacceptable—terrible product and worse service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HildaM, we understand the importance of a reliable fridge. Allow us to help.
Please refer to your user manual for instructions on what to do if your fridge is not cooling. Turn to page 64, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531054058993/FDR_RF6500C_3Door_F-hub_MANUAL_WEB_DA68-04752R_EN-MES-CFR_240529.pdf
Should you need more assistance with the update of your technician visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150366166) to help our team pull up your information.
Have a great day.
^Camille
samsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery crew was polite an professional, the only thing was my kids and i wanted to surprise my wife on getting her a new refrigerator and they sent us a open box/refurbished unit. but i called and got it replaced.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CarlosR,
Thank you for choosing Samsung for your (list department ie. Appliance,
Entertainment, etc) needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Black screen of death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smarting died within 30 days and the screen remains black and won’t turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
We understand your disappointment with the broken screen of your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149789470) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Worst product ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice technology if it would actually work. Fell in love with this refrigerator. After having it for less than four weeks it failed and to be replacement parts wasn’t available so the manufacturer deemed it unusable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daniel R,
We are aware of the significance of every component in our fridge. Let us assist you.
To help you with this, I've included a link below to our authorized distributor for Samsung accessories and parts.
https://samsungparts.com/
Also, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung refrigerator at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146917289, which will help our team pull up your information.
^Rainly
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best item. Screen wasnt working when it was installed. Returned it and now with a different fridge. Process was very smooth and Blake and Tae from Gainesville store were very helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EduardoP,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad service delivered without proper installation they are not professional
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Two big issues within 18mos
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This time the evaporator within the freezer is defective. Two weeks waiting for the replacment part. Its on backorder!!!. I usually love Samsung products but this refrigerator has me rethinking my loyalty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that is broken. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149663629) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not purchasing anything anymore from Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We can definitely sense your disappointment. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed refrigerator shells was brought to me three times broken defective refrigerator. Unbelievable crazy,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened that you had to go through this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
So happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to this from a 2004 hotpoint that came with my home. The difference it temperature, space and ice is unreal! Foods that spoiled in a few days in the old now last crisp and fresh so much longer! The smart screen I chose apecifically for the whiteboard to make to do lists that otherwise I would keep putting off then feel overwhelmed on where to even start. It worked the very first weekend :)
I would recommend this to a friend- Pros mentioned:Design
Smart Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well designed product. Sleek design and beautiful finish.
I would recommend this to a friend - Pros mentioned:Capacity
Samsung French door smart fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we love the fridge! Great space great features. Still learning how to use all the smart features. As long as it lasts and doesn’t break it’s a great fridge
I would recommend this to a friend New fridge with family hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best refrigerators we have owned and the icemakers are super. Vey quite
I would recommend this to a friend- Pros mentioned:Overall performance
Nice refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator and Exactly what I was looking for.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great very good product nice happy beautiful electric
I would recommend this to a friend Absolutely loving it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge, great service from Best Buy. Absolute delight with smart touch panel.
I would recommend this to a friend