Customer Ratings & Reviews
- Model:
- RF32CG5400MT/AA
- SKU:
- 6546231
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 31 cu. ft. 3-Door French Door Smart Refrigerator's impressive ice maker options and its large capacity. Many appreciate the refrigerator's design and overall performance, as well as its size and quiet operation. Overall, customers seem very satisfied with this refrigerator.
This summary was generated by AI based on customer reviews.
Nevera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes everything is good.good condition and love the color
I would recommend this to a friendDoes it supposed to?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works well sometimes the water drips from the front and doesn’t say super cold from the water dispenser
I would recommend this to a friendBrand response from Samsung
Posted .ChristianA, we want you to enjoy a cold glass of water. Let's get this taken care of.
Please see this link to help you diagnose why your water is not cold, and water drips on your dispenser. Kindly choose "Water from the dispenser is warm or tastes bad, and water is dripping from the dispenser." Click on the embedded word if one prompt and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148035548) to help our team pull up your information.
Have a great day.
^Camille
The worst for appliances
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending hours on the phone with Best Buy and Samsung and not getting anywhere and as to how to install the refrigerator after I paid for having the installation and was never set up for me I finally figured it out on my own how to work the refrigerator. I will never buy any large appliance from Best Buy again. I haven’t had it long enough to read the quality
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with your recent purchase.
Have a great day.
-John
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator! So much space!
I would recommend this to a friendHORRIBLE CUSTOMER SERVICE ON REFRIGERATAOR
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd time my refrigerator has broke in 14 months. It was fixed in March, and now needs fixed for the same thing. Today it went completely out. The best they can do is have someone come out of Monday. They said even with them coming out on Monday, it probably won't get fixed that same day. I cannot go 4 or more days without a refrigerator when its 95 degrees out. The total plus member warranty is a joke also. I will be going to home depot after work to buy a new one! I will NEVER STEP FOOT IN BEST BUY EVER AGAIN!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the condition of your refrigerator, ChristenZABEL. We would like to have a direct conversation with you to discuss your thoughts on this experience and address any other worries you may have should you decide to have it repaired.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150126711, to help our team locate your information when you message us.
Have a great day.
-John
Delivery is a nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure the fridge is fine. It just never arrived. I paid for delivery. On the first attempt they tried to deliver the wrong fridge. I refused that delivery and it took a few days for Best Buy to sort that out. They finally agreed to deliver the proper fridge the folloing week. At 6:30 AM on the delivery day, the driver called me and said he did not have my fridge on his truck. I'm just getting a refund and going to Lowes or RC Willey
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this question, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Don’t purchase a Samsung product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst brand ever!!! We bought it and two months later the compressor broke down and not just that but Samsung had us wait for more than a week in a temperature of 100 degrees with a baby in the house without a fridge. Their customer service sucks! They’re very rude and unprofessional. Every time we ask to speak with a manager or a supervisor they hang up on our faces.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Madonna,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Refrigerator, Freezer, or FlexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147346111) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Lost $500 worrh of foid due to terrible customer s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor. Lost all of our food because the delivery team was soo incompetent that they delived my fridge thousands of miles away in Chicago Illinois when i live in Houston Texas. Then took two weeks to reschedule because their customer service is based in the Philippines. Would never ever buy anything like this again from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Buyer beware, Samsung are thieves
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family had this refrigerator for 2 months before a component broke. Samsung brought in a technician who could not fix it so Samsung offered me a full reimbursement for my fridge and guaranteed reimbursement for the groceries that the unit destroyed. This reimbursement process has taken 4 weeks and is still not done, additionally to get your food reimbursed they require you to hand write a list and send it to you via pictures. They reviewed the groceries we had lost in our fridge and freezer and offered us 35% of the value of our groceries. ON TOP OF THAT they ask you to hold onto the unit until you get paid, meaning you have to store the thing somewhere in the interim. I don't know how many of you have the extra time, patience, space, and income to be swindled by Samsung but I do not. This is the last Samsung product I will ever purchase and I will continue to tell anyone I know that if Samsung gives you a faulty product they will drag their feet paying you back and go back on their word. Don't waste your precious time, you'd be better off buying a styrofoam cooler and filling it with ice for the rest of your life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146980659) to help our team pull up your information.
Have a great day,
-Ernest-
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. It keeps the food cold. Could be brighter inside. The ice maker is slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .KatieI, we want you to enjoy an ice-cold drink. Let's get the help you need.
Below is a link to help you diagnose why your ice maker is slow in producing ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147850045) to help our team pull up your information.
Have a great day.
^Camille
Open Box Item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box item and did not work from the moment it was plugged in. It made a horrible noise and the installer immediately unplugged the refrigerator. Geek squad came out the next day and suggested we just return the item as parts were not yet likely available. Why was this unit not tested prior to offering it for sale or shipment?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store, as Samsung does not sell open-box items.
Have a great day.
-John
Crap Samsung products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge broke 16 months after purchase. Convienently the warranty is only 1 year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnnysmit,
We know the importance of having a reliable appliance. We'd be delighted to speak with you to provide assistance and discuss what options we can offer for your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150846500) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
SamBums
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After first 3 month of use top stop working took them sometime to come out......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roberto,
We would like to speak with you directly to provide support and to learn more details about your concern with the refrigerator. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150804230) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Slightly freezer irritated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just bought a 31 cubit foot Samsung refrigerator and saw 2 small dents in the freezer with water maker part which they didn’t even hook up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not completely satisfied for the price i paid.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely is not fingerprint resistant as it stated it was. Also, it doesn't replenish ice in a timely manor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with your refrigerator, MichelleP. Let us help you.
Please refer to the step-by-step instructions for cleaning your fridge and addressing your ice maker concerns. Click the links and hyperlinks and watch the instructional video for tips.
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
For cleaning the interior and exterior of your fridge, turn to page 73 of the fridge's user manual:
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147181242, so our team can retrieve your information when you message us.
Have a great day.
-John
Do not buy Samsung Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy a Samsung!!!! 2nd time in 6 mos the tech had to replace my frozen ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ruby,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146979681) to help our team pull up your information.
Have a great day,
-Ernest-
Samsung 31 cu. Ft 3-Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two (2) Issues. One (1) Major Ice Maker won't dispense. The ice cubes bind-up the dispensing auger. Second; The pivot on the door is offset. So if your refrigerator is against a wall it will not open fully. Needs redesign. Inside storage and access is good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katheryn A,
Thank you for sharing your experience with us. We truly appreciate the time you’ve taken to provide thoughtful feedback. We’d like to help.
To assist with your concerns about the ice maker, please refer to the Samsung support article linked below. It includes helpful steps, including hyperlinks for additional help, and you can navigate directly to the section titled “Clumping ice cubes” for more targeted information:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Regarding the door clearance: Most Samsung refrigerator doors are designed with hinges that require some space to fully open. For this particular model, a minimum clearance of 3 3/4 inches from the wall is recommended to allow the door to open to 90 degrees.
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150940029 to help our team pull up your information.
Leo
Samsung repair does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 year of owning. Samsung only uses Cone Appliance in SWFL and they do not provide a phone number and they are IMPOSSIBLE to get in touch with. I strongly recommend not purchasing Samsung because. their products do not last and the repair companies they use do not have communication.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RandyP,
We understand the dismay about the broken refrigerator and the repair company.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Bad Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At about 30 days after purchase, it stopped working. Reached out to Samsung, who can’t get someone out for over a week. So we have to deal with lost food, and lack of timely response for a heath and safety issue for a brand new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ValerieW,
We understand your disappointment about your overall experience with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice dispenser door flap malfuncion. Geeksquad came to check it oit and said to return the item to the store that its not worth fixing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SalvadorC,
Thank you for sharing your experience with us. We understand how inconvenient it is to deal with an ice dispenser flap that isn’t working properly, and we’re here and fully willing to help you explore the next steps.
To review your case further and provide the appropriate support for your refrigerator, please contact us through any of the channels below, and our team will be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151527286) to help our team pull up your information.
Thank you.
^Camille