Customer Ratings & Reviews
- Model:
- RF32CG5400MT/AA
- SKU:
- 6546231
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 31 cu. ft. 3-Door French Door Smart Refrigerator's impressive ice maker options and its large capacity. Many appreciate the refrigerator's design and overall performance, as well as its size and quiet operation. Overall, customers seem very satisfied with this refrigerator.
This summary was generated by AI based on customer reviews.
Damaged with no remedy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased made as Best Buy Olus member with a 60-day return policy. Refrigerator was delivered damaged and told it would be replaced or a discount given. After weeks went by with no remedy offered, telephoned Best Buy and was told they won't deal with it after 15 days. Absolute crap of a company with no regard for customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We strive to assist you at any time. We would like to have a direct conversation with you to hear about your overall impressions of your experience, go over your options, and address any other worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149908742, to help our team locate your information when you message us.
Have a great day.
-John
Beware Best Buy Will Not Install Water Line!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Purchase Itself Was Fine but we were made to hire a plumber to install the water line for $150.00 bc best buy doesnt want the liability of screwing on the connection to the water line. Ridiculous! I could have done it by myself in 2 min and saved $150
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do not buy this product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working after 6 months. It was not easy to talk to Samsung customer service. When they were not able to fix the problem, it would take a month to get a refrigerator - which would not work for anyone to be without a refrigerator for a month. Getting a refund was our only option but that took hours on the phone and too long to verify the receipt. I had heard there were freezer problems with Samsung but bought this product anyway. Do not buy this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your experience getting the fridge fixed and getting a refund. We want to speak to you directly to provide support and an update on your refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147203532) to help our team pull up your information.
Have a great day.
^Camille
Horrible.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible refrigerator. All blame to Samsung. They should not be in the fridge business. Freezer never worked. Thankfully I purchased the additional Best Buy warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KelleyS, we understand the importance of a working fridge. Allow us to help.
Please refer to your user manual for the troubleshooting steps if the freezer is not working. Turn to page 77, "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150433815) to help our team pull up your information.
Have a great day.
^Camille
Need a replacement with a useful design!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered with a dent in the door on June 1 and has not been replaced! It is the worst designed unusual refrigerator. I shoul receive a replacement that is usefull.!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with the refrigerator that you received with dents, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent someone to the house to install that could not even get it into the house. They spent an hour trying to get it through the front door. They damaged the trim to the door frame with the corner of the fridge. They ended up giving up and put it in my garage. I was told that someone will stop by to finish the delivery and install later that day. Now I'm told it will be another week. Watch ordering large appliances. They contract that out to people with no training.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your dryer's delivery and installation experience. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience and, at the same time, address any other issues you may have with this transaction.
Have a great day.
-John
I’m not interested
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Refrigerator 31 is not properly functioning in good condition
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sajanmathew,
We understand how concerning it is when a refrigerator is not functioning as expected, and we’re here to help make sure your issue is properly reviewed and addressed.
To assist you further, please contact us using the channels below and provide full details about the issue you are experiencing, including what the unit is doing and when the problem occurs. This will help our support team determine the best next steps.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151591146) to help our team pull up your information.
Thank you.
^Joshua
New refrigerator leaking after an hour.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was installed by 2PM,couple hours later l was looking for the instruction book and found it in a drawer 1/2 filled with water. Couldn't get through to the store only India where he made me an appointment for next Friday and this is Saturday
No, I would not recommend this to a friendThree strikes, your OUT!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Policy issues hamper repair, increasing custome wait times. New refrigerator faile too several week to get the tech out and then could'nt repair it. Food Spoiied not sure obligationg the customer to purchase additional warretee absolves the manufacture or the intermedairy (Retailer/Best Buy) of responsability for the loss thinking litigation is warrented if you sum up all the folks who suffered from poor wokmanship you'd have very large class action lawsuit...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DouglasT,
We can feel your disappointment with what happened to your fridge. We will do our best to be of any assistance in every way possible.
We recommend checking the resources below for steps to do when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146632378), and it will help our team pull up your information.
^Rodel
Avoid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is failing after 3 months installed. Still under manufacturer warranty, and don't get me started on the manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyAxel,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Garbage product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy something worthwhile. Suddenly doesnt cool and lost hundreds of dollars worth of food. Purchased in july 2024 and lasted 9 months. Where is the integrity and regulations to require minimum quality standards. Garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, Noyb. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148608443) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Order from somewhere else.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice but damaged thanks to the delivery crew who blamed it on my husband. Order from somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Unsatisfied Best buy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed and the door keeps closing and also the door latch broke during best buy installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a scratch on our door handle that happened during installation and the ice maker rubber was not affixed properly. They were supposed to send replacements but still have not.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about your overall experience with the refrigerator installation.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the unit replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Less than a year and it failed. Beware
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 months in and already failing us. Refusing to cool already. Temp at 67 degrees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a refrigerator that does not cool can be frustrating, TimothyT. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 79.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147463165) to help our team pull up your information when you message us.
Thank you.
-Angelica
Broke under 90 days
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator freezer stopped cooling in less than 90 days. Best Buy and manufacturer would not replace unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Hearing about your experience with the fridge must've been disappointing. Allow us to assist you with this.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help rectify the refrigerator's entire cooling efficiency, we recommend following the link below. Also, kindly watch the instructional video and click on the embedded links for additional assistance.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147035635, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung did not work at all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it!! The only plus side is it’s huge… the negatives are that it doesn’t work!!! Never got cold, lost all of our food! So we had to trash and itemize all of this food. Then the guys came and picked it up and we had to buy a new one (we went LG) this time. Other positive is Best Buy was great about it and had us do a form and we are waiting for food reimbursement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Megan D,
Thank you for sharing your experience with the Samsung refrigerator. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would! Had this refrigerator for less than 7 months and had to have repair man here twice within a month. Repair man was here September 4th and now I’m currently waiting for the repair guy to come again FOR THE SAME ISSUE! This is the 2nd time I will have to replace EVERYTHING in my fridge, and groceries aren’t cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Katie H,
We appreciate you sharing your sentiments about your experience with your Samsung refrigerator. We are here to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147541308, which will help our team pull up your information.
^Rainly
So much potential plagued my failures
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going on my third fridge of this model in 2 months. The first one stopped cooling after 4 days. Got it replaced and the second one lasted a month and a half with the same issue. Going through warranty to get a new unit is simple but the timeline is long. IF you look at reviews around it appears to be a common issue with this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SeanC, knowing the condition of your refrigerator and your experiences saddens us. Allow us to extend and get you the help you need. We would love to speak to you directly to gather more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
No good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge compressor let go after 7 months of use, water dispenser extremely slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, CALEBW. Let's help you.
We recommend following the resources below to rectify your concerns with your fridge. Please browse the hyperlink for tips.
Samsung refrigerator water dispenser issues (See "Water dispenses slowly"):
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150112604, to help our team locate your information when you message us.
Have a great day.
-John