Customer Ratings & Reviews
- Model:
- NS-43F301NA25
- SKU:
- 6562495
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the amazing picture quality, ease of use, and reasonable price of the 43" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the TV quality, easy setup, and perfect size, with some mentioning the ability to adjust colors and tints. However, some customers have expressed concerns about the remote control and the TV stand. Additionally, a few find the user interface and advertisements to be intrusive.
This summary was generated by AI based on customer reviews.
step by step instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I,m a repeat customer to Best Buy. Personally, I,m 86 years old, beginning to be forgetful and healthy otherwise. I purchased the Insignia and had it installed. Trying to use the TV I soon realized there was no operating manual included. Other than turn it on I was unable to operate theTV. Searching, I did find one page included in the box that told meaning of the buttons. Wouldn,t it be sensible to include an 3-4 page that gave step by step instructions that created some successes? John
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, John. We apologize for the inconvenience caused by the lack of a detailed operating manual. Your suggestion to include a simple, step-by-step guide would indeed be beneficial for many customers. If you need assistance with setting up or operating your TV, feel free to reach out to Best Buy’s customer support. They are always ready to help! Keith | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV August 20, 2023 and now it doesn’t work. It has sound but no picture so I called Best Buy to use my Greek squad protection plan then they charge me $30 to come out to take the TV away and because they no longer so she says has this model I have to pay additional $40 for the same name TV so now I’m at a additional $75 including tax to get a new TV that I can’t get for a week. What happened to TVs last and longer than a year just not a good TV will never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the TV and the additional charges you incurred. Your comments are important to us, and we encourage you to reach out to our support team for further assistance. We take product quality and customer satisfaction very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Meh. It was cheap.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's annoying that it forces you to use wifi and voice activation to fully set up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us! We understand your frustration with the WiFi and voice activation requirements for setup, and we'll take this into consideration for future product development. We appreciate your feedback and will look into ways to make the setup process more convenient and accessible for all our customers. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Only one hdmi port works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't switch hdmi ports. The TV is only allowing the use of one hdmi port.
No, I would not recommend this to a friendBad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first the box come without screws. I asked customer service and they asked me to go to the nearby bestbuy store.I went the nearest one half an hour away. And the store said they dont have. Then I go back to the customer service. Its so riduculous that this time, the agent said the tv donesnt need screws. And again asked me to go to the nearby store. I am enough and explained to them store doesnt have either. Then the customer service said they have no idea how to solve it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re very sorry to hear about the inconvenience you faced with the missing screws and the subsequent customer service interactions. This is not the experience we want for our customers. Please reach out to our support team again, and we’ll do our best to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience. Keith | Insignia Support
Beautiful picture, but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume increases on its own. Remote non working periodically. Frequent Audio Out of Sync: adjust 3 times per wk & 2 times per incident. No Menu button on remote. Doing trade-in. Purchased 2/18/25. Today: 4/8/25
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the product. We understand how frustrating it can be to deal with volume fluctuations, a periodically non-working remote, and frequent audio sync problems. The absence of a menu button on the remote is also noted. Your comments are valuable to us and will help us improve our products in the future. We appreciate you sharing your experience.
Keith | Insignia Support
Best Buy Is a Total Rip Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original TV was a lemon. It was like pulling hen's teeth to get a replacement, despite my paying for a 2-year warranty. In the process, what I learned was the scam you have. You only guarantee your products for 15 days???? So customers must PAY for your product to WORK? And when it fails you only provide a GIFT CARD? What a scam. And so you know, the replacement is beginning to FAIL. I'm considering, when it dies like the first one, despite only being in my home a couple months, driving to one of your stores and dumping your garbage outside your crook's doors.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dennis,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our product and the warranty process. As the manufacturer of the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV, we aim to provide reliable quality and support, and we’re sorry to hear that your experience has not met those standards.
We take your concerns seriously and would like to assist you further. Please consider reaching out to our customer support team directly so we can better understand the situation and explore possible solutions. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you again for bringing this to our attention. - Emman | Insignia Products
Affordable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Price was right. This was a gift to a family member
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV was the perfect gift for your family member. It's great to know that you found it affordable and that it met your expectations. - -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Too many Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen gets stuck on error message: Web page not found. Wish I had purchased another brand.
No, I would not recommend this to a friendDoesn’t Work. Freezes intermittently.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Literally the 3rd same Insignia TV after Exchanges and it still doesn’t work. When you go to devices and Restart TV it works every time. Problem is if you turn the TV off with the remote or it goes to sleep it comes back EVERY time working intermittently. Runs for 2 seconds freezes and runs for 2 seconds again over and over again. You then have to go to Devices and restart the TV for it to work right. 3 TV’s in a row and Tech support from Amazon, Best Buy and Netgear can’t figure it out. Disappointing and really irritating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JasonR! I am truly sorry to hear about the ongoing issues you have experienced with your Insignia TV. It must be incredibly frustrating to have gone through three TVs without a resolution. We understand how disappointing and irritating this situation must be for you. Rest assured, we will make it right and offer assistance covered by the manufacturer's warranty. Please call 1-877-467-4289 for further support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Ok tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my kids room it is good for the price. Don’t expect anything spectacular. The settings button doesn’t work for me.
I would recommend this to a friendLost in transit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not delivered to the specified residential address locatede delivery instructions.
No, I would not recommend this to a friendChannels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has trouble keeping the programmed channels.
No, I would not recommend this to a friendWorst tv review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in June of 2024 screen is black and I’ve had it a little over a year. A tv screen should not do this for this short amount of time. I am out of the warranty I have tried trouble shooting I will never buy this type of tv
No, I would not recommend this to a friendTv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apps doesn’t work on tv. Even after deleting and downloading them again
No, I would not recommend this to a friendWavy video, pixelation and faint lines. No good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV video transmits "wavy like" video, it's really odd. Also, it pixelates often and now has 3 very faint horizontal lines running through the picture. Should have gotten a Samsung.....
No, I would not recommend this to a friendNot great quality and display panel died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks on this TV are very bad and panel went out after 1 month.
I would recommend this to a friendGood price not user friendly for old people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my 60+ year old mother to replace an old 720p lcd Sony tv it still works no problem. After about a week my mom said give me back the old tv. The tv remote is very small and could be easily lost. There is always a hassle with powering on and going through complicated looking input menus to turn on regular cable tv
No, I would not recommend this to a friendDisappointed with Insignia TV that didn't work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase of the Insignia 43" TV was made on 7/26 online with pickup at the store on 8/2. I brought the TV home and installed it and attempted to turn it on. It was defective and did not come on. I returened the TV the next day and purchased a Roku TV that was in stock at my local store. I brought it home and plugged it in and ti worked fine. I was very unhappy with the Insignia but do enjoy the Roku TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV. We genuinely appreciate your feedback and understand that it's important for every purchase to meet expectations. While we're sorry to hear that your experience with the Insignia TV didn’t go as planned, we're glad to know that you are enjoying your new Roku TV. Your insights are valuable to us, and we hope you find a TV that brings you complete satisfaction in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Insigna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV sometimes will cut on after multiple attempts with the remote. Ultimately, you have to unplug to completely reboot the TV. Internet connection is frequently dropped. I would not expect this many issues with a TV that was purchased less than three months ago.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Veronica,
Thank you for your feedback regarding the Insignia™ - 43" Class F30 Series LED 4K UHD Smart Fire TV. We’re sorry to hear about the issues you’ve been experiencing with your TV.
If you need further assistance, please access the link below for our customer support contact information, we are here to help, given that the tv was just purchase three months ago. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920