Customer Ratings & Reviews
- Model:
- NS-43F301NA25
- SKU:
- 6562495
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the amazing picture quality, ease of use, and reasonable price of the 43" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the TV quality, easy setup, and perfect size, with some mentioning the ability to adjust colors and tints. However, some customers have expressed concerns about the remote control and the TV stand. Additionally, a few find the user interface and advertisements to be intrusive.
This summary was generated by AI based on customer reviews.
Sleep, loss image problem
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would really love this TV if it didn’t keep going to sleep every 5 to 10 minutes. I called and asked for an exchange, but I was told there’s nothing wrong with it and that it’s just the way it’s set up. Please take customer feedback seriously—listening to our concerns would make a lot more sense going forward.
No, I would not recommend this to a friendNOT COMPATIBLE WITH SPECTRUM TV APP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left a small detail out. If you have Spectrum for your internet streaming, you can not load the Spectrum App! It is not compatible with the FireTV's. It is not listed anywhere and I didn't find out until the TV was beautifully mounted on a wall. Spectrum is the largest cable internet provider in the country, I believe. Kinda important to a lot of people.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate you taking the time to share your feedback about your experience with our Insignia 32" Class F20 Series LED HD Smart Fire TV. We're sorry to hear that you encountered issues with loading the Spectrum app, and we understand how frustrating that can be. We'd like to note that our Fire TV device is a third-party smart TV platform, and compatibility issues can arise with certain streaming services. We'll make sure to provide this important information to our customers in the future, and we appreciate your input in helping us improve our product descriptions. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Poor quality. No sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Sound quit within a month of the 1 year warranty. BB doesn't stand behind the product.
No, I would not recommend this to a friendTV bought for outside use, but didn’t work for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was purchased for outside use on a patio. Decided to take it down and return. Outside noise could not be overcome with the standard TV speakers
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand the importance of having a TV that meets your needs, especially for outdoor use. Please feel free to return the TV and we will assist you in finding a more suitable option for your patio setting. Thank you for your understanding. --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Black Screen, Less than 30 days old
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased July 22nd to replace 7 year old samsung tv. As of 3 days ago I have a black screen but can hear sound. Tried every reset method suggested and its still not fixed. I can't return or exchange the TV even though its not even a month old. The store in Cranberry TWP PA doesn't care I purchased a new TV (less than a month old) that is now useless. Was told to just buy a new one even though I just purchased this one for a little under 200$. Best Buy you need to make this right and replace the faulty TV!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV. We completely understand your concerns regarding the issues you've encountered, and we appreciate your patience as you navigated through this situation. Your feedback is important, and we'll take it into consideration as we strive to improve the overall customer experience. We believe in providing quality products and want you to have a positive experience moving forward. Thank you for bringing this to our attention! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Slow and cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after a couple days for a Samsung, the fire TV on this thing is so slow and it keeps trying to force me to use it. Optical output was noisy too. If you can afford the extra $ for a comparable Samsung or LG do it, otherwise it's fine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear that the Fire TV was slow and that the optical output was noisy, leading to your decision to return it for a Samsung. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is important to us, and we will use it to improve our product quality and performance in the future.
Keith | Insignia Support
Doctore
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below average... Picture is ok but software is very slow!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you're experiencing issues with the software speed, even though the picture quality is satisfactory. Your feedback is important to us, and we will use it to make improvements. Keith | Insignia Support
step by step instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I,m a repeat customer to Best Buy. Personally, I,m 86 years old, beginning to be forgetful and healthy otherwise. I purchased the Insignia and had it installed. Trying to use the TV I soon realized there was no operating manual included. Other than turn it on I was unable to operate theTV. Searching, I did find one page included in the box that told meaning of the buttons. Wouldn,t it be sensible to include an 3-4 page that gave step by step instructions that created some successes? John
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, John. We apologize for the inconvenience caused by the lack of a detailed operating manual. Your suggestion to include a simple, step-by-step guide would indeed be beneficial for many customers. If you need assistance with setting up or operating your TV, feel free to reach out to Best Buy’s customer support. They are always ready to help! Keith | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Not a good visit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store is full of cracked screan tv's. They sale. I brought home three at three dufferent store visit. Others at customer service where returning a tv i was going to replace . So the store could have accepted a truck that fellover and decided well lets see if any are still good. Department audio tv seemed uninterested in customer service. Everythings a hslf answer like i knew jargan of tv sales.
I would recommend this to a friendMeh. It was cheap.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's annoying that it forces you to use wifi and voice activation to fully set up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us! We understand your frustration with the WiFi and voice activation requirements for setup, and we'll take this into consideration for future product development. We appreciate your feedback and will look into ways to make the setup process more convenient and accessible for all our customers. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV August 20, 2023 and now it doesn’t work. It has sound but no picture so I called Best Buy to use my Greek squad protection plan then they charge me $30 to come out to take the TV away and because they no longer so she says has this model I have to pay additional $40 for the same name TV so now I’m at a additional $75 including tax to get a new TV that I can’t get for a week. What happened to TVs last and longer than a year just not a good TV will never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the TV and the additional charges you incurred. Your comments are important to us, and we encourage you to reach out to our support team for further assistance. We take product quality and customer satisfaction very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Only one hdmi port works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't switch hdmi ports. The TV is only allowing the use of one hdmi port.
No, I would not recommend this to a friendBad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first the box come without screws. I asked customer service and they asked me to go to the nearby bestbuy store.I went the nearest one half an hour away. And the store said they dont have. Then I go back to the customer service. Its so riduculous that this time, the agent said the tv donesnt need screws. And again asked me to go to the nearby store. I am enough and explained to them store doesnt have either. Then the customer service said they have no idea how to solve it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re very sorry to hear about the inconvenience you faced with the missing screws and the subsequent customer service interactions. This is not the experience we want for our customers. Please reach out to our support team again, and we’ll do our best to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience. Keith | Insignia Support
Beautiful picture, but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume increases on its own. Remote non working periodically. Frequent Audio Out of Sync: adjust 3 times per wk & 2 times per incident. No Menu button on remote. Doing trade-in. Purchased 2/18/25. Today: 4/8/25
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you have experienced with the product. We understand how frustrating it can be to deal with volume fluctuations, a periodically non-working remote, and frequent audio sync problems. The absence of a menu button on the remote is also noted. Your comments are valuable to us and will help us improve our products in the future. We appreciate you sharing your experience.
Keith | Insignia Support
Best Buy Is a Total Rip Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original TV was a lemon. It was like pulling hen's teeth to get a replacement, despite my paying for a 2-year warranty. In the process, what I learned was the scam you have. You only guarantee your products for 15 days???? So customers must PAY for your product to WORK? And when it fails you only provide a GIFT CARD? What a scam. And so you know, the replacement is beginning to FAIL. I'm considering, when it dies like the first one, despite only being in my home a couple months, driving to one of your stores and dumping your garbage outside your crook's doors.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dennis,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our product and the warranty process. As the manufacturer of the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV, we aim to provide reliable quality and support, and we’re sorry to hear that your experience has not met those standards.
We take your concerns seriously and would like to assist you further. Please consider reaching out to our customer support team directly so we can better understand the situation and explore possible solutions. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you again for bringing this to our attention. - Emman | Insignia Products
Affordable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Price was right. This was a gift to a family member
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that the Insignia™ 43" Class F30 Series LED 4K UHD Smart Fire TV was the perfect gift for your family member. It's great to know that you found it affordable and that it met your expectations. - -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Too many Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen gets stuck on error message: Web page not found. Wish I had purchased another brand.
No, I would not recommend this to a friendDoesn’t Work. Freezes intermittently.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Literally the 3rd same Insignia TV after Exchanges and it still doesn’t work. When you go to devices and Restart TV it works every time. Problem is if you turn the TV off with the remote or it goes to sleep it comes back EVERY time working intermittently. Runs for 2 seconds freezes and runs for 2 seconds again over and over again. You then have to go to Devices and restart the TV for it to work right. 3 TV’s in a row and Tech support from Amazon, Best Buy and Netgear can’t figure it out. Disappointing and really irritating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JasonR! I am truly sorry to hear about the ongoing issues you have experienced with your Insignia TV. It must be incredibly frustrating to have gone through three TVs without a resolution. We understand how disappointing and irritating this situation must be for you. Rest assured, we will make it right and offer assistance covered by the manufacturer's warranty. Please call 1-877-467-4289 for further support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Ok tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my kids room it is good for the price. Don’t expect anything spectacular. The settings button doesn’t work for me.
I would recommend this to a friendChannels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has trouble keeping the programmed channels.
No, I would not recommend this to a friend